Smart Money People Logo

Direct Line: Car Insurance reviews

3.54
Based on 353 reviews, last reviewed 23rd Nov 2024
63% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
26%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024
Vinay Kanth Guduru's avatar
Vinay Kanth Guduru

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Review Direct Line: Car Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Direct Line Car Insurance reviews (353)

Best price and good service

4
After much research Direct line offered the cheapest premiums and all of our dealings with them so far have been pain free and efficent Reviewed on: 1st August 2016

Top Class

5
Great customer service, easy website and good cover. Reviewed on: 1st August 2016

Recommended

5
Dealt well with claim, little hassle, sorted everything without me needing to chase them. A* Reviewed on: 1st August 2016

Great

4
Great price, good customer service Reviewed on: 1st August 2016

Excellent service has finally descended into an uncaring shambles.

1
Direct Line Insurance Services is now just as poor as the other companies out there. Direct Line no longer are the best Insurer - they have taken the cost cutting measures too far and in the customer service dept/ as other companies have. Recent car collision - old boy pulled out on me on a roundabout. I had to deal with another company DL had outsourced to for the repairs. DL had f*cked up which company was going to be providing courtesy car. Called DL to sort- they STILL didn't know - then put the phone down on me! In the end I had to contact DL via Twitter (as there is NO other way to contact other than phone) - A decent guy called Craig ended up resolving the issue - but I STLL had to sort courtesy car myself, with the third party (Enterprise). The car provided was a diesel 'bus' - I have a petrol sports coupe. Repair was good, but surrounding paintwork marred and stands out. It has ruined the look of my vehicle. I have informed DL, but no response / assistance received. Now a month later, my renewal is due. ONE HUNDRED AND EIGHTY POUNDS more than it should be - because the claim is 'ongoing'. In fact the chap I spoke to stated they would find out about liability and get back to me. He did this morning - 'the third party Insurer knows nothing about the claim'. That was the response I received. So DL had not done their job and officially got in touch with the third party in the first place; more incompetence. Seriously the Directors of this company must have had a lobotomy; why pay out for a customers repair then hike the renewal price to lose them? I have ELEVEN years protected no claims bonus, but the renewal premium with DL is almost 50% more. ALL other insurers I tried increased it by £30-40. Respect going to Craig on the DL Twitter feed and Ben on the renewal cancellation line - you should be running this company. Bye bye Direct Line. Reviewed on: 1st August 2016

Car Insurance Reviewer

4
I didn't have a claim but it was good cover for a reasonable price and they were helpful when I did speak to them. Reviewed on: 20th July 2016

Car Insurance Reviewer

5
When I needed to make a claim they just got on with it. Reviewed on: 14th July 2016

Car Insurance Reviewer

5
beat the quotes I sent to them so they were cheapest Reviewed on: 14th July 2016

A good all round experience

3
Happy with the service offered. Reviewed on: 2nd June 2016

They let me down this time

1
I have been very happy with direct line but lately I was very disappointed the way they are dealing with my claim. Lack of communication and I am feeling being ignored by the company. There is no way to make an official complaint on their website and after staying on line I was told to write an email to ....company who knows what??!!! FRUSTRATING......!!!!! sort it out...please.......YOU NEED TO LISTEN TO YOUR CUSTOMERS Reviewed on: 24th May 2016

Review Direct Line: Car Insurance now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs