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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

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3.57

Based on 354 reviews, last reviewed 26th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telemati...

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Direct Line Car Insurance reviews (354)

Easily organised repairs.

Direct Line has one of the smoothest systems for claims I've ever dealt with. Repairs were quickly and easily authorised and we were back on the road again very quickly. Reviewed on: 31st August 2015

Dealt with claim brilliantly

My car was struck the week of my wedding/honeymoon, which I thought would be an absolute nightmare to then deal with. No such issue. Direct line booked it in to a a repair centre the next day, and were more than happy to allow me to give authorisation for my Dad to become their point of contact for dealing with the claim while I was out of the country. The repair was complete within 5 days, and Direct Line even paid my dad's taxi fare to travel to the repair centre to collect ... Reviewed on: 29th August 2015

cheapest quote

remember these are not on price comparison websites. I did a quote with them separately and found them to be cheaper than all the others Reviewed on: 29th August 2015

easy trouble free buying

quick and easy to buy policy online. Can't comment on how they would deal with a claim as i haven't made one Reviewed on: 27th August 2015

easy to deal with

found taking out a policy with directline to be really quick and easy. Their price was really good too. They are not on price comparison websites so should always be checked separately Reviewed on: 27th August 2015

Cheapest quote

Tried all the comparison sites and separately did Aviva and DirectLine as they dont appear on them. Direct Line gave the cheapest quote. it was quick and easy to buy Insurance and the documents were received within a few days Reviewed on: 26th August 2015

reliable and affordable

have been with them for 5 years and have always been reliable and competitive. Even when i had a prang they still kept the renewal price lower than anyone else and made the whole process v easy. Reviewed on: 10th August 2015

Cheapest for young drivers

After buying my daughter her first car we then spent days looking a reasonable price as it was her first insurance after passing her test. We tried everything and finally tried direct line who offered the best price and the best cover using a telematics box which I find reassuring as it gives a score based on how well she's driving. If her score is consistently good she will have up to 50% discount on renewal. Reviewed on: 9th August 2015

When you buy Car insurance, if you think you are going to be in an accident make sure you have Motor Legal Protection.

If we own or drive a car we require Car Insurance. When buying always think about buying Motor Legal Protection.(MLP) I made the mistake of not including it with my insurance with Direct Line. I was involved in an accident. Hit from behind and suffered injury. Because I did not have MLP I was directed to a no win no fee legal firm. This company took on my case and I was succesful. The company is owned by Direct line. They provided a great service but it would have been better if... Reviewed on: 26th March 2015

Wish they was on price comparrison web sites

Direct line isn't on price comparrison web sites and are more expensive than most car insurance offers but they do offer more cover. e.g windscreen, key care. fuel care, breakdown cover. Direct line are friendly over the phone. I've never made a claim so can't tell you how good they deal with a claim. Reviewed on: 26th March 2015

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