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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (356 reviews)

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3.64

Based on 356 reviews, last reviewed 10th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

26%

20%

Latest highest rating:

5

Direct Line - Best Mix of Price and Services Direct Line were significantly cheaper than my current provider and after using several comparison sites, came out as the best combination of price an... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (356)

so easy to buy

I recently changed my car insurance after the company I was using hiked up my insurance for the coming year. Changing to direct line was really easy, did it all online. Everything they asked was clear and concise and I even got a discount as husbands car is already insured with Direct Line. Would recommend you get a quote from them if you are looking to renew. Reviewed on: 31st October 2015

Free car hire added to my policy - yes!

I received a letter the other day from Direct Line informing me that free car hire in the event of my car being in the garage was now available to me at no extra cost ! This is great news. Reviewed on: 2nd September 2015

Easily organised repairs.

Direct Line has one of the smoothest systems for claims I've ever dealt with. Repairs were quickly and easily authorised and we were back on the road again very quickly. Reviewed on: 31st August 2015

Dealt with claim brilliantly

My car was struck the week of my wedding/honeymoon, which I thought would be an absolute nightmare to then deal with. No such issue. Direct line booked it in to a a repair centre the next day, and were more than happy to allow me to give authorisation for my Dad to become their point of contact for dealing with the claim while I was out of the country. The repair was complete within 5 days, and Direct Line even paid my dad's taxi fare to travel to the repair centre to collect the car. They may not be the cheapest insurer out there, but having gone through the claims process with them, I would be reluctant to switch insurers elsewehere. Reviewed on: 29th August 2015

cheapest quote

remember these are not on price comparison websites. I did a quote with them separately and found them to be cheaper than all the others Reviewed on: 29th August 2015

easy trouble free buying

quick and easy to buy policy online. Can't comment on how they would deal with a claim as i haven't made one Reviewed on: 27th August 2015

easy to deal with

found taking out a policy with directline to be really quick and easy. Their price was really good too. They are not on price comparison websites so should always be checked separately Reviewed on: 27th August 2015

Cheapest quote

Tried all the comparison sites and separately did Aviva and DirectLine as they dont appear on them. Direct Line gave the cheapest quote. it was quick and easy to buy Insurance and the documents were received within a few days Reviewed on: 26th August 2015

reliable and affordable

have been with them for 5 years and have always been reliable and competitive. Even when i had a prang they still kept the renewal price lower than anyone else and made the whole process v easy. Reviewed on: 10th August 2015

Cheapest for young drivers

After buying my daughter her first car we then spent days looking a reasonable price as it was her first insurance after passing her test. We tried everything and finally tried direct line who offered the best price and the best cover using a telematics box which I find reassuring as it gives a score based on how well she's driving. If her score is consistently good she will have up to 50% discount on renewal. Reviewed on: 9th August 2015

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