Write a review

Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

View other Direct Line products

3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

63% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

Read all reviews Write a review

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Review Direct Line: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Car Insurance reviews (353)

Dealt with claim brilliantly

My car was struck the week of my wedding/honeymoon, which I thought would be an absolute nightmare to then deal with. No such issue. Direct line booked it in to a a repair centre the next day, and were more than happy to allow me to give authorisation for my Dad to become their point of contact for dealing with the claim while I was out of the country. The repair was complete within 5 days, and Direct Line even paid my dad's taxi fare to travel to the repair centre to collect the car. They may not be the cheapest insurer out there, but having gone through the claims process with them, I would be reluctant to switch insurers elsewehere. Reviewed on: 29th August 2015

cheapest quote

remember these are not on price comparison websites. I did a quote with them separately and found them to be cheaper than all the others Reviewed on: 29th August 2015

easy trouble free buying

quick and easy to buy policy online. Can't comment on how they would deal with a claim as i haven't made one Reviewed on: 27th August 2015

easy to deal with

found taking out a policy with directline to be really quick and easy. Their price was really good too. They are not on price comparison websites so should always be checked separately Reviewed on: 27th August 2015

Cheapest quote

Tried all the comparison sites and separately did Aviva and DirectLine as they dont appear on them. Direct Line gave the cheapest quote. it was quick and easy to buy Insurance and the documents were received within a few days Reviewed on: 26th August 2015

reliable and affordable

have been with them for 5 years and have always been reliable and competitive. Even when i had a prang they still kept the renewal price lower than anyone else and made the whole process v easy. Reviewed on: 10th August 2015

Cheapest for young drivers

After buying my daughter her first car we then spent days looking a reasonable price as it was her first insurance after passing her test. We tried everything and finally tried direct line who offered the best price and the best cover using a telematics box which I find reassuring as it gives a score based on how well she's driving. If her score is consistently good she will have up to 50% discount on renewal. Reviewed on: 9th August 2015

When you buy Car insurance, if you think you are going to be in an accident make sure you have Motor Legal Protection.

If we own or drive a car we require Car Insurance. When buying always think about buying Motor Legal Protection.(MLP) I made the mistake of not including it with my insurance with Direct Line. I was involved in an accident. Hit from behind and suffered injury. Because I did not have MLP I was directed to a no win no fee legal firm. This company took on my case and I was succesful. The company is owned by Direct line. They provided a great service but it would have been better if I had paid the bit extra and had MLP. This would have meant that you get the big legal guns of Direct Line fighting your case. A must if the accident you were involved in is disputed by the other side. Direct Line provides a good efficient service and I would recomment them but remember MLP. Reviewed on: 26th March 2015

Wish they was on price comparrison web sites

Direct line isn't on price comparrison web sites and are more expensive than most car insurance offers but they do offer more cover. e.g windscreen, key care. fuel care, breakdown cover. Direct line are friendly over the phone. I've never made a claim so can't tell you how good they deal with a claim. Reviewed on: 26th March 2015

overall it was quite good, but i did have to argue to get what i deserved

I got a great price from them, and i didnt have any problem with them until it was time to leave, i spent 1 hour on the phone just to leave, being offered everything that i didn't want, all i wanted was to leave, looking back if i knew how hard it was to leave i wouldnt of chosen them for my car insurance Reviewed on: 26th March 2015

Review Direct Line: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Direct Line: Car Insurance reviews

63% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Direct Line: Car Insurance now

Direct Line Car Insurance reviews (353)

Dealt with claim brilliantly

cheapest quote

easy trouble free buying

easy to deal with

Cheapest quote

reliable and affordable

Cheapest for young drivers

When you buy Car insurance, if you think you are going to be in an accident make sure you have Motor Legal Protection.

Wish they was on price comparrison web sites

overall it was quite good, but i did have to argue to get what i deserved

Review Direct Line: Car Insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024