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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

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3.57

Based on 354 reviews, last reviewed 26th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telemati...

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Direct Line Car Insurance reviews (354)

Affordable cover, helpful when needed

I have been with Direct Line for years, I have found them to provide affordable cover with a range of benefits. When I had to make a recent claim they were friendly, helpful and explained the process really clearly. Reviewed on: 28th August 2023

Direct and quick!

After someone drove into my car, Direct Line were helpful and quick, in less than 24 hours my repair had been authorised and was off it the repairer! Two days laters and it’s back as good as new. I had communication throughout so I knew what was happening and couldn’t be happier. Reviewed on: 23rd August 2023

Covered

Good price and when we had to claim they were great Reviewed on: 23rd August 2023

Call for the 'best' renewal price

I had my renewal notice for my car and it had gone up 62% I shopped around and found better prices. When I called them they immediately undercut the cheapest one I had found on comparison sites Still an increase on last year but better than overpaying. Reviewed on: 23rd August 2023

Not direct

After being involved in a road traffic accident, I found direct line very bad at sorting a cover car, plus sorting out a new replacement vehicle, as mine was a right off, due to fire crew having to cut me out. So I wouldn't recommend them to anyone Reviewed on: 23rd August 2023

Nothing for loyalty

After countless yeas as a Direct Line customer our relationship is finally over, my renewal quote was extremely high so I telephoned them to ask questions, they brought the price dow but it was still way over my budget i shopped around and got an excellent quote from a reputable company well woo my budget. I am a loyal person and gave Direct Lone every chance, it’s a shame that loyalty is no longer rewarded Reviewed on: 22nd August 2023

Excellent customer service and price

Never had any issues with Directline. Staff always go out of their way to assist you. Prices had always been competitive. Reviewed on: 22nd August 2023

Simple and reliable information

This was a renewal, was competitive, got advised of renewal in plenty of time and documentation easy to follow and arrived timely fashion Reviewed on: 22nd August 2023

Good Value

I switched to Direct Line a few years ago and find their prices continue to be competetive. Reviewed on: 22nd August 2023

Reward for loyalty?

Have a tendency to increase rates that you then have to challenge before renewal. Implies a degree of reliance on people not checking their fees and that feels dishonest. Reviewed on: 22nd August 2023

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