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James T

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Review of the Direct Line, Car insurance:

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20 years as a customers and they treat you like dirt.

Direct Line have caused me incredible amounts of stress and led to a big fine and 6 points on my license after a system error caused them to delete my insurance. Following this deletion, they failed to communicate with me that my insurance had been cancelled leaving me without insurance until I was pulled over, totally unaware of what had happened. I’ve been with them 20 years and all I asked for was a letter admitting they’d made a mistake. They refused to do this. I was even happy to waive compensation and free insurance, but they wouldn’t help still. DON’T EVER USE DIRECT LINE - they are a horrible company. Reviewed on: 15th January 2024

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