We first had the black box fitted last Oct having waited all day for an engineer, it didn't work. I called several times asking what to do. They sent another engineer (Another day waiting as they don't give times) they told us the box was fitted in completely the wrong place under the bonnet and there were wires all over our battery. They removed the box and relocated it inside the car. It worked for a while but has now gone intermittent, not picking up all journeys. I have just called More Than to explain but the operator firstly refused to help me because the policy is in my daughters name although this wasn't a problem ALL the other times I have called, I am also named on this policy, I took the policy out and I'm paying for it. Honestly More Than this whole experience has been unbelievable poor. The App used to monitor performance is frustrating, demotivating and just poor.
Reviewed on: 9th February 2023
