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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 1.92 (77 reviews)

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1.76

Based on 77 reviews, last reviewed 7th Jul 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

17%

71%

Latest highest rating:

5

Acorn Car Insurance has been a game-changer for me! Acorn Car Insurance has been a game-changer for me! Their rates are super competitive, and the coverage options are flexible and tailored to my needs.... Read more Reviewed on: 7th July 2025

Latest lowest rating:

2

Customer Service is extremely slow and quite Rude! Customer Service is extremely slow and you need to be passed around 4 difference departments if you have a telemetric box , If you plan to start your ... Read more Reviewed on: 7th July 2025

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

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Acorn Insurance Car insurance reviews (77)

Disgusting Service

DO NOT GO NEAR THIS COMPANY!!! YOU’VE BEEN WARNED!!! Cancelled my insurance as I did not respond to a posted letter in 7 days when I was in fact far away from home caring for a friend with a brain injury and her 5 kids. Took my deposit and will not pay it back leaving me stranded with no insurance very far from home in a rural community. No money to buy new insurance and unable to provide proper much needed care to a family in a very desperate situation! I was promised a bacs payment of £80ish (a fraction of the £179 deposit I paid) within the hour. Days later and multiple phone and Web chats later only to be shoved from pillar to posst and told various different time frames of pending payment. 1hr, 24hrs, 2-5 days, and then finally 3-10 days. All the while I'm stranded unable to secure new insurance or get home to my own children. Absolutely no care or empathy for the desperate situation this company have left us in. No problems in taking my £179 cash upfront though, only to be cancelled 7 days later for non corporation by not answering a posted letter! Are you joking! It's 2022 have you never heard of email or a telephone What's next, correspondence by smoke signals? A handy fleet of carrier pigeons? I'd honestly have had a better chance of answering their queries that way for goodness sakes! Be warned if you take insurance from acorn be sure your are not staying far from home for any more than 7days and possibly brush up on your morse code just incase they use another outdated method of communication as a way to rip you off! This company is clearly here to scam you out of your hard earned cash. Sign up at your own peril. Read the reviews a plenty and don't be as daft as I was. Reviewed on: 29th March 2022

Does not deserve a single star even

Young drivers insurance with high cost black box which trigger at 21 mile speed limit, for automatic it’s very hard to control unless you look at Speedo meter , not on the road, if a claim is made you end up paying all the money, never be able to leave, they cancel any time they want but end up paying full premium , this company should not be in service Reviewed on: 19th March 2022

Good

Nici veri good ai like were mouch Reviewed on: 18th February 2022

I've never experienced such a lack of customer service

I had an accident which wasn't my fault. It took 2 weeks for them to see it wasn't my fault (even with dash cam evidence). Once they agreed i wasn't at fault I have had to literally micro-manage them every step of the way for my claim. It's no around 3 months since my car was damaged and I've not had it repaired, they don't chase anything up unless you call them every 2 weeks to ask them to. Cannot speak with a manager, never call you back or anything. I have never experienced anything like it and will not be renewing with them. Reviewed on: 17th December 2021

Useless, fraudulent, liars

Poor poor company, false and incorrect information, you can prove evidence with pictures and videos and tell you it's not correct and need a report from manufacturers, complete idiots joke company, false and incorrect information given, avoid at all costs Reviewed on: 29th November 2021

Money Hungry Con-artists

I had to cancel my policy half way through my premium as I purchased a new car. They quoted me more for the new car than my previous one (even though my new car has a smaller engine, less miles, is in a higher insurance group ect). I found a cheaper quote elsewhere and set up my new policy with them. When I phoned Acorn to inform them that I was cancelling my insurance with them, they had me waiting over an hour on the phone for someone to answer! I was in a rush to be somewhere, they have no consideration for people's time. It's not like they're a big company to have waiting times for over an hour. When someone finally bothered to answer the phone, I told them of the situation and I found the woman's attitude to be atrocious. I think she didn't like the fact that I was cancelling but if you run a shocking service what do you expect? Finally, they had the audacity to charge me a £250 cancellation fee! It's daylight robbery! They don't care about their customers, all they're interested in is money. It's disgusting. Terrible. I'm glad I'm no longer with this mess of a company. Please avoid! If not you will be robbed of hundreds of pounds! Reviewed on: 23rd November 2021

AVOID AT ALL COSTS

I cannot emphasise how poor the service from this company is. After an admin error, which resulted in me being over charged by a total of £309 during the pandemic (and at a time where I was struggling to pay bills), I have called the company 8 times to resolve the issue and still not got a penny back. Not only that, but when I do call I have to wait on hold for sometimes over an hour just to get through to a member of customer services for them to help resolve absolutely nothing. They also refuse to let me speak to a member of 'management', although I'm unsure if that department even exists?! Choosing Acorn was not worth the £200 I saved from going with another provider and I would urge anyone to avoid them altogether. I've wasted nearly 10 hours of my life on hold to these people. I can only imagine half the pain people go through trying to actually make a claim... Do not buy. Complete professional con artists. Reviewed on: 20th October 2021

Terrible rip off company

The most terrible company I have ever experienced took my money for policy and then they chose to cancel my policy and not refund me any money for months and months. Still have not recieved a full refund of money owed by them. Absolutely disgusting Reviewed on: 1st September 2021

Absolutely unreliable and unprofessional wouldn't recommend them

I have had a bad experience with them very unprofessional, unorganised and unreliable Reviewed on: 18th June 2021

Avoid like covid

Left my sister for 4 weeks now without a vehicle after a 3rd part crashed into her car and leaving it in roadworthy. Try and call them and they do t speak they just hang up. When you do speak to someone you get passed to someone else who doesn't have a clue. After 4 weeks we have got more response from the 3rd party involved. These guys don't care. 4 weeks of pure stress!!!! Avoid them. They just want your money. Reviewed on: 21st May 2021

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