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Acorn Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (73 reviews)

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1.57

Based on 73 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

15%

74%

Latest highest rating:

5

Great customer service insured me when no one else w... Great customer service insured me when no one else would. Reviewed on: 27th August 2024

Latest lowest rating:

1

Terrible Service with Months of Delays and Excuses! My experience with Acorn Insurance has been incredibly frustrating and disappointing. I was involved in a car accident in October 2024, and since Nove... Read more Reviewed on: 13th March 2025

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About this product

We collect Acorn Insurance car insurance reviews to give you insight into what you can expect as an Acorn policyholder.

Acorn Insurance has been providing specialist insurance since 1982. The company offers a wide range of tailored policies, such as taxis, couriers, black box and imported cars. With a variety of solutions to fit many different needs, find out what real customers think by reading our Acorn car insurance reviews.

Our reviews can help you determine if Acorn’s policies are right for your needs. Do you require specialist insurance? Or perhaps you’re looking for a robust young driver policy? Maybe you’re hoping to add some additional extras to your cover? Whatever your needs, check out the Acorn car insurance reviews on Smart Money People to see how others rate their cover.

Have you had an insurance policy with Acorn? Share your honest experience by leaving an Acorn car insurance review today. Were you satisfied with the cost of your premium for the level of cover that you received? Did you need to make a claim with Acorn, and if so, how well did they handle it? Perhaps you took out a specialist policy - if so, what made you choose Acorn Insurance as your specialist insurance provider? Whether good or bad, share your experience with others. Together, we can help people like you make better decisions.

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Acorn Insurance Car Insurance reviews (73)

Useless, fraudulent, liars

Poor poor company, false and incorrect information, you can prove evidence with pictures and videos and tell you it's not correct and need a report from manufacturers, complete idiots joke company, false and incorrect information given, avoid at all costs Reviewed on: 29th November 2021

Money Hungry Con-artists

I had to cancel my policy half way through my premium as I purchased a new car. They quoted me more for the new car than my previous one (even though my new car has a smaller engine, less miles, is in a higher insurance group ect). I found a cheaper quote elsewhere and set up my new policy with them. When I phoned Acorn to inform them that I was cancelling my insurance with them, they had me waiting over an hour on the phone for someone to answer! I was in a rush to be somewhere, they have no consideration for people's time. It's not like they're a big company to have waiting times for over an hour. When someone finally bothered to answer the phone, I told them of the situation and I found the woman's attitude to be atrocious. I think she didn't like the fact that I was cancelling but if you run a shocking service what do you expect? Finally, they had the audacity to charge me a £250 cancellation fee! It's daylight robbery! They don't care about their customers, all they're interested in is money. It's disgusting. Terrible. I'm glad I'm no longer with this mess of a company. Please avoid! If not you will be robbed of hundreds of pounds! Reviewed on: 23rd November 2021

AVOID AT ALL COSTS

I cannot emphasise how poor the service from this company is. After an admin error, which resulted in me being over charged by a total of £309 during the pandemic (and at a time where I was struggling to pay bills), I have called the company 8 times to resolve the issue and still not got a penny back. Not only that, but when I do call I have to wait on hold for sometimes over an hour just to get through to a member of customer services for them to help resolve absolutely nothing. They also refuse to let me speak to a member of 'management', although I'm unsure if that department even exists?! Choosing Acorn was not worth the £200 I saved from going with another provider and I would urge anyone to avoid them altogether. I've wasted nearly 10 hours of my life on hold to these people. I can only imagine half the pain people go through trying to actually make a claim... Do not buy. Complete professional con artists. Reviewed on: 20th October 2021

Terrible rip off company

The most terrible company I have ever experienced took my money for policy and then they chose to cancel my policy and not refund me any money for months and months. Still have not recieved a full refund of money owed by them. Absolutely disgusting Reviewed on: 1st September 2021

Absolutely unreliable and unprofessional wouldn't recommend them

I have had a bad experience with them very unprofessional, unorganised and unreliable Reviewed on: 18th June 2021

Avoid like covid

Left my sister for 4 weeks now without a vehicle after a 3rd part crashed into her car and leaving it in roadworthy. Try and call them and they do t speak they just hang up. When you do speak to someone you get passed to someone else who doesn't have a clue. After 4 weeks we have got more response from the 3rd party involved. These guys don't care. 4 weeks of pure stress!!!! Avoid them. They just want your money. Reviewed on: 21st May 2021

Very poor experience

My car was stolen, after 2 months wasn't given a Curtesy car as promised, been told different things by various people in the company. Done nothing to help me despite telling them i suffer mental health illness and have a disability, so i need my claim sorted urgently, as i us my car for social reasons. Cheap insurance but i ended up paying for it tremendously, with a whole heap of stress Reviewed on: 10th May 2021

The most disgusting scam company that has ever existed on the face of this planet.

Just awful. Nothing more. The worst company ever. My van was broken into, I have to pay £1050 although my excess was only £250. They took my van, promised to get a courtesy van in 2 days, nothing happened for days, I chased them, they referred me to a garage. called them, they confirmed that I can pick up the same type of van, went there half an hour later, the same lady who talked to on the phone gives me the keys of a car instead of a van. I told them I can't use that for my work, they declined to help further. Called Acorn, they referred me to another company that they are in business with, same thing. It's been two weeks now, the garage hasn't even started to repair my vehicle, I have no working van, haven't made a penny since this ordeal has started, and now I am about to lose my job because of this money grabbing criminal company. Avoid them like a plague. Reviewed on: 10th May 2021

Thanks you Gary at Acorn

Where do I even start. I just want to give a shout out to Gary at Acorn insurance for really helping me out with the whole insurance process. Due to working as a Covid tester and driving around a lot. Gary was able to make some changes to my policy which fit my career even better. Gary is an excellent salesmen and has excellent experience in what he does. From the beginning through to the end, it was a smooth experience. I want to give thanks to Gary for the luxurious experience and the Acorn insurance team for their exceptional work, especially during this pandemic and every happening with lockdown. Once again thanks Gary. Reviewed on: 11th February 2021

Do Not Use This Company

After cancelling my insurance on a van in November and paying extortionate cancellation fees (which are over twice the cost of anywhere else) acorn insurance continued to take a payment on Christmas Day , after challenging them about this they admitted to their mistake after being on the phone for hours and accusing me of making a mistake(the mistake they made was that when I payed cancellation fee they did not end the credit agreement) this is bad practice as well as being illegal, I have been chasing up a refund which they have agreed to pay however it has now gone past the promised payment date and acorn insurance appear to be doing very little about it. I have informed them this has left me short for the month however they don’t seem to care they only seem to care about getting you off the phone as quick as possible. Countless times they have promised to be in touch with a solution or call me back but not once has any of the promises came through. Top this off with a terrible automated phone system that you have to wait for over half an hour to speak to somebody only for them to be not useful at all absolutely shocking company I would not recommend to anybody ever Reviewed on: 18th January 2021

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