Write a review

Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 1.92 (77 reviews)

View other Acorn Insurance products

1.76

Based on 77 reviews, last reviewed 7th Jul 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

17%

71%

Latest highest rating:

5

Acorn Car Insurance has been a game-changer for me! Acorn Car Insurance has been a game-changer for me! Their rates are super competitive, and the coverage options are flexible and tailored to my needs.... Read more Reviewed on: 7th July 2025

Latest lowest rating:

2

Customer Service is extremely slow and quite Rude! Customer Service is extremely slow and you need to be passed around 4 difference departments if you have a telemetric box , If you plan to start your ... Read more Reviewed on: 7th July 2025

Read all reviews Write a review

About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Review Acorn Insurance: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Acorn Insurance Car insurance reviews (77)

Very poor experience

My car was stolen, after 2 months wasn't given a Curtesy car as promised, been told different things by various people in the company. Done nothing to help me despite telling them i suffer mental health illness and have a disability, so i need my claim sorted urgently, as i us my car for social reasons. Cheap insurance but i ended up paying for it tremendously, with a whole heap of stress Reviewed on: 10th May 2021

The most disgusting scam company that has ever existed on the face of this planet.

Just awful. Nothing more. The worst company ever. My van was broken into, I have to pay £1050 although my excess was only £250. They took my van, promised to get a courtesy van in 2 days, nothing happened for days, I chased them, they referred me to a garage. called them, they confirmed that I can pick up the same type of van, went there half an hour later, the same lady who talked to on the phone gives me the keys of a car instead of a van. I told them I can't use that for my work, they declined to help further. Called Acorn, they referred me to another company that they are in business with, same thing. It's been two weeks now, the garage hasn't even started to repair my vehicle, I have no working van, haven't made a penny since this ordeal has started, and now I am about to lose my job because of this money grabbing criminal company. Avoid them like a plague. Reviewed on: 10th May 2021

Thanks you Gary at Acorn

Where do I even start. I just want to give a shout out to Gary at Acorn insurance for really helping me out with the whole insurance process. Due to working as a Covid tester and driving around a lot. Gary was able to make some changes to my policy which fit my career even better. Gary is an excellent salesmen and has excellent experience in what he does. From the beginning through to the end, it was a smooth experience. I want to give thanks to Gary for the luxurious experience and the Acorn insurance team for their exceptional work, especially during this pandemic and every happening with lockdown. Once again thanks Gary. Reviewed on: 11th February 2021

Do Not Use This Company

After cancelling my insurance on a van in November and paying extortionate cancellation fees (which are over twice the cost of anywhere else) acorn insurance continued to take a payment on Christmas Day , after challenging them about this they admitted to their mistake after being on the phone for hours and accusing me of making a mistake(the mistake they made was that when I payed cancellation fee they did not end the credit agreement) this is bad practice as well as being illegal, I have been chasing up a refund which they have agreed to pay however it has now gone past the promised payment date and acorn insurance appear to be doing very little about it. I have informed them this has left me short for the month however they don’t seem to care they only seem to care about getting you off the phone as quick as possible. Countless times they have promised to be in touch with a solution or call me back but not once has any of the promises came through. Top this off with a terrible automated phone system that you have to wait for over half an hour to speak to somebody only for them to be not useful at all absolutely shocking company I would not recommend to anybody ever Reviewed on: 18th January 2021

The best by far for me.

The cheapest insurance quote I've had in a long time, and the people I told, found it the same. Heres to another year. Thank you Acorn Insurance. Reviewed on: 8th December 2020

AVOID THIS COMPANY AT ALL COST

AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car. I reported this to acorn insurance and was told I had to deal with the drunk drivers insurance company directly witch was ESURE... I called esure they collected my car and have my car for almost 2 weeks esure then came back to me and said the can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... I then called acorn and was told they would not take my claim as a non fault claim even though I was not at fault at all... this is because I contacted esure directly never is there a manager available to speak to they are always busy... also during this time they tried to charge me an extra £1300 on my renewal price thankfully only Duncan in the renewal department helped me and got my original price for me... Customer service is so poor and a little suggestion train your staff to a higher standard and employ more managers as never is there one Available to help customers... I’m left with no option but to take this matter further to the auto motor ombudsman Reviewed on: 13th November 2020

So reassuring and helpful

I used acorn insurance out of desperation due to my last insurance company not being as reliable as I thought they would be. Acorn insurance are reliable, helpful and I’m really relieved I found such a rewarding company. Reviewed on: 18th September 2020

Despicable company

All they want is to take your money. Made a mistake with my no claims, I actually had more than I realised. Tried to contact them via email when I received my no claims certificate and forwarded it on to them, but my messages were ignored. Even tried to telephone, but was confronted with a very rude customer service representative. Now I am paying more for my insurance than I should be and all my attempts to contact them are being ignored. Very unprofessional. Stay away! Reviewed on: 2nd September 2020

Horrible

Apparently missed a payment 3 months ago, never notified on this, got billed this month and last month no issue.. then all of a sudden, about a week ago, I received policy cancellation threats on payment missed 3 months ago. I tried everything in my power to rectify and pay this to no avail, tried to call multiple times, goes through to an automated system which then hangs up. Couldn't pay via the faulty link they provided as it was unable to find me. They've then informed my my policy has been cancelled and will need to make the full payment today or else it will escalate and I will have a default marker put against me. I've asked them to split the payments into 4 weekly installments as they've already taken this months payment from my account and with the current climate, can't afford to pay the whole thing now. Nope, "you have to either pay the whole thing or 2 payments within 7 days" Are you guys for real? Horrible. I've already got cheaper quotes lined up and will be cancelling my policy with Acorn once this whole thing is over. Reviewed on: 20th August 2020

worst insurance company

I made a inssurance with Acorn and is the worst decision I have made. After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous inssurance because of negligence. I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month inssurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my inssurance per month I don`t recommand Acorn please paid a bit more but don`t get involve with them Reviewed on: 19th August 2020

Do you have a different Acorn Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Cornmarket 3.50 from 7 reviews
Smart Wheels
from MORE THAN 1.36 from 11 reviews
Car insurance
from Marmalade 2.89 from 44 reviews

Want to see more from Acorn Insurance?

Taxi Insurance
from Acorn Insurance 3.50 from 3 reviews
Van Insurance
from Acorn Insurance 1.00 from 3 reviews
Fleet Insurance
from Acorn Insurance 0.00 from 0 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub