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Acorn Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.9 (69 reviews)

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1.64

Based on 69 reviews, last reviewed 14th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

16%

72%

Latest highest rating:

5

Great customer service insured me when no one else w... Great customer service insured me when no one else would. Reviewed on: 27th August 2024

Latest lowest rating:

1

Absolutely shocking customer service I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garag... Read more Reviewed on: 14th September 2024

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About this product

We collect Acorn Insurance car insurance reviews to give you insight into what you can expect as an Acorn policyholder.

Acorn Insurance has been providing specialist insurance since 1982. The company offers a wide range of tailored policies, such as taxis, couriers, black box and imported cars. With a variety of solutions to fit many different needs, find out what real customers think by reading our Acorn car insurance reviews.

Our reviews can help you determine if Acorn’s policies are right for your needs. Do you require specialist insurance? Or perhaps you’re looking for a robust young driver policy? Maybe you’re hoping to add some additional extras to your cover? Whatever your needs, check out the Acorn car insurance reviews on Smart Money People to see how others rate their cover.

Have you had an insurance policy with Acorn? Share your honest experience by leaving an Acorn car insurance review today. Were you satisfied with the cost of your premium for the level of cover that you received? Did you need to make a claim with Acorn, and if so, how well did they handle it? Perhaps you took out a specialist policy - if so, what made you choose Acorn Insurance as your specialist insurance provider? Whether good or bad, share your experience with others. Together, we can help people like you make better decisions.

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Acorn Insurance Car Insurance reviews (69)

Avoid

Please don't use these insurers. Yes they're cheap but they're cheap for a reason. They use the name Haven/Acorn After another vehicle hitting me on a roundabout I contacted Haven to claim. The first call to Haven tool about 1 and a half hours to get through. Haven asked for photos of the small amount of damage to the door panel and we'd heard nothing back after a week chased them (another 2 hour long queue) when they immediately wrote the car off. Despite having no formal assessment to go by. Had to chase Haven every step of the process with the average queue to get through to someone being two hours. After two weeks they decided we were not eligible for a courtesy/hire car because the terms and conditions stated we were not covered for this if an accident took place on a roundabout or dual carriageway. Another week passes and we are suddenly eligible for 7 days car hire through their selected hire company and they advised they be in touch. AGAIN nothing happened and it turns out they're company had no cars. Eventually the car is collected, the man who collected the car warned me how rubbish Haven were and told me to expect a long wait. A week after collection I called to see if there was any progress and Haven stated that they didn't know they collected the car as someone forgot to mark it as collected so this would delay the claim. Another week passes and Haven send me their offer and ask for my bank details. Having not received anything in my bank after a week I chase again (again bare in mind each queue to get through to someone is usually around 2 hours) the agent advises they've sent a check as somebody didn't read the email. The cheque arrives 5 days later and I deposit this in the bank only to be contacted the next day to advise the cheque had bounced. A few days later they did eventually pay but the whole process from start to finish has been absolute hell. There has been no support or assistance from Haven and progress only seems to have happened when we've called to chase. The process took several months for what should have been a straight forward claim. If Haven hadn't made so many incompetent mistakes the claim would've likely taken a week Reviewed on: 8th May 2022

Avoid!!

AVOID!!! Absolute shambles of a company, scam artists!! Gave me three warnings for driving at the correct speed and so cancelled my policy, which I didn’t mind as I was going elsewhere, the part I do mind tho is the fact they are now harassing me with phone calls and emails saying I owe them money when I’m fact I don’t. I will be seeking legal action as this is absolutely ridiculous! Folks save yourself the trouble and go elsewhere for insurance! Reviewed on: 2nd May 2022

Disgusting Service

DO NOT GO NEAR THIS COMPANY!!! YOU’VE BEEN WARNED!!! Cancelled my insurance as I did not respond to a posted letter in 7 days when I was in fact far away from home caring for a friend with a brain injury and her 5 kids. Took my deposit and will not pay it back leaving me stranded with no insurance very far from home in a rural community. No money to buy new insurance and unable to provide proper much needed care to a family in a very desperate situation! I was promised a bacs payment of £80ish (a fraction of the £179 deposit I paid) within the hour. Days later and multiple phone and Web chats later only to be shoved from pillar to posst and told various different time frames of pending payment. 1hr, 24hrs, 2-5 days, and then finally 3-10 days. All the while I'm stranded unable to secure new insurance or get home to my own children. Absolutely no care or empathy for the desperate situation this company have left us in. No problems in taking my £179 cash upfront though, only to be cancelled 7 days later for non corporation by not answering a posted letter! Are you joking! It's 2022 have you never heard of email or a telephone What's next, correspondence by smoke signals? A handy fleet of carrier pigeons? I'd honestly have had a better chance of answering their queries that way for goodness sakes! Be warned if you take insurance from acorn be sure your are not staying far from home for any more than 7days and possibly brush up on your morse code just incase they use another outdated method of communication as a way to rip you off! This company is clearly here to scam you out of your hard earned cash. Sign up at your own peril. Read the reviews a plenty and don't be as daft as I was. Reviewed on: 29th March 2022

Does not deserve a single star even

Young drivers insurance with high cost black box which trigger at 21 mile speed limit, for automatic it’s very hard to control unless you look at Speedo meter , not on the road, if a claim is made you end up paying all the money, never be able to leave, they cancel any time they want but end up paying full premium , this company should not be in service Reviewed on: 19th March 2022

Good

Nici veri good ai like were mouch Reviewed on: 18th February 2022

I've never experienced such a lack of customer service

I had an accident which wasn't my fault. It took 2 weeks for them to see it wasn't my fault (even with dash cam evidence). Once they agreed i wasn't at fault I have had to literally micro-manage them every step of the way for my claim. It's no around 3 months since my car was damaged and I've not had it repaired, they don't chase anything up unless you call them every 2 weeks to ask them to. Cannot speak with a manager, never call you back or anything. I have never experienced anything like it and will not be renewing with them. Reviewed on: 17th December 2021

Useless, fraudulent, liars

Poor poor company, false and incorrect information, you can prove evidence with pictures and videos and tell you it's not correct and need a report from manufacturers, complete idiots joke company, false and incorrect information given, avoid at all costs Reviewed on: 29th November 2021

Money Hungry Con-artists

I had to cancel my policy half way through my premium as I purchased a new car. They quoted me more for the new car than my previous one (even though my new car has a smaller engine, less miles, is in a higher insurance group ect). I found a cheaper quote elsewhere and set up my new policy with them. When I phoned Acorn to inform them that I was cancelling my insurance with them, they had me waiting over an hour on the phone for someone to answer! I was in a rush to be somewhere, they have no consideration for people's time. It's not like they're a big company to have waiting times for over an hour. When someone finally bothered to answer the phone, I told them of the situation and I found the woman's attitude to be atrocious. I think she didn't like the fact that I was cancelling but if you run a shocking service what do you expect? Finally, they had the audacity to charge me a £250 cancellation fee! It's daylight robbery! They don't care about their customers, all they're interested in is money. It's disgusting. Terrible. I'm glad I'm no longer with this mess of a company. Please avoid! If not you will be robbed of hundreds of pounds! Reviewed on: 23rd November 2021

AVOID AT ALL COSTS

I cannot emphasise how poor the service from this company is. After an admin error, which resulted in me being over charged by a total of £309 during the pandemic (and at a time where I was struggling to pay bills), I have called the company 8 times to resolve the issue and still not got a penny back. Not only that, but when I do call I have to wait on hold for sometimes over an hour just to get through to a member of customer services for them to help resolve absolutely nothing. They also refuse to let me speak to a member of 'management', although I'm unsure if that department even exists?! Choosing Acorn was not worth the £200 I saved from going with another provider and I would urge anyone to avoid them altogether. I've wasted nearly 10 hours of my life on hold to these people. I can only imagine half the pain people go through trying to actually make a claim... Do not buy. Complete professional con artists. Reviewed on: 20th October 2021

Terrible rip off company

The most terrible company I have ever experienced took my money for policy and then they chose to cancel my policy and not refund me any money for months and months. Still have not recieved a full refund of money owed by them. Absolutely disgusting Reviewed on: 1st September 2021

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