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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.92 (160 reviews)

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3.92

Based on 160 reviews, last reviewed 28th May 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

39%

Latest highest rating:

5

excellent insurance company very quick and efficient... excellent insurance company very quick and efficient and friendly Reviewed on: 25th March 2026

Latest lowest rating:

1

Nothing but stress If I could give them 0 stars I would If I could give them 0 stars I would My house got burgled and both my vehicles was stolen one was found burnt ou... Read more Reviewed on: 28th May 2026

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

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Acorn Insurance Car insurance reviews (160)

Despicable company

All they want is to take your money. Made a mistake with my no claims, I actually had more than I realised. Tried to contact them via email when I received my no claims certificate and forwarded it on to them, but my messages were ignored. Even tried to telephone, but was confronted with a very rude customer service representative. Now I am paying more for my insurance than I should be and all my attempts to contact them are being ignored. Very unprofessional. Stay away! Reviewed on: 2nd September 2020

Horrible

Apparently missed a payment 3 months ago, never notified on this, got billed this month and last month no issue.. then all of a sudden, about a week ago, I received policy cancellation threats on payment missed 3 months ago. I tried everything in my power to rectify and pay this to no avail, tried to call multiple times, goes through to an automated system which then hangs up. Couldn't pay via the faulty link they provided as it was unable to find me. They've then informed my my policy has been cancelled and will need to make the full payment today or else it will escalate and I will have a default marker put against me. I've asked them to split the payments into 4 weekly installments as they've already taken this months payment from my account and with the current climate, can't afford to pay the whole thing now. Nope, "you have to either pay the whole thing or 2 payments within 7 days" Are you guys for real? Horrible. I've already got cheaper quotes lined up and will be cancelling my policy with Acorn once this whole thing is over. Reviewed on: 20th August 2020

worst insurance company

I made a inssurance with Acorn and is the worst decision I have made. After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous inssurance because of negligence. I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month inssurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my inssurance per month I don`t recommand Acorn please paid a bit more but don`t get involve with them Reviewed on: 19th August 2020

Worst experience with a insurance company

I made a inssurance with Acorn and is the worst decision I have made. After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous insurance because of negligence. I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month insurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my insurance per month I don`t recommand Acorn please paid a bit more but don`t get involve with them Reviewed on: 19th August 2020

Very poor insurance company

I had a accident and rang my insurance haven insurance tonget the car repaired after having the car for 3 weeks theybdecided to write it off and take the courtesy car back. I am a keybworker and with covid 19 not able to get to work as dont have a car. They haven't tried to understand or be helpful in this matter. Other insurance companies are reducing the premiums and offering courtesy cars to their clients until the end of the pandemic. Haven on other hand are not. Also they will not let me buy the car back. AVOID AT ALL COST GUYS Reviewed on: 1st May 2020

Excellent straight forward honest insurance

Excellent company, highly recommend,took a policy out and then recieved a phone call just to make sure the answers I gave were correct so it's helps the customer if a claim is ever made ,highly recommended Reviewed on: 9th August 2019

Personally I would avoid this company.

Absolute shambles of a company. Staff rude and unhelpful. Glad I didn’t take a policy with them if that’s how they treat potential customers. Reviewed on: 24th April 2019

no care for customers

if i could give zero stars i would. Acorn casually cancelled a policy that was taken out and paid for online. They left a retired lady to drive a car with no insurance. When I called and asked why they didn't call to ask for what ever documents they needed, a lady casually told me that they are in inbound call centre and can not make out going calls. POOR SERVICE. NO CARE FOR CUSTOMERS WHAT SO EVER. Reviewed on: 1st February 2019

ITS OK

i have solved all problem with company Reviewed on: 12th October 2018

great customer service

i have only had to ring up a few times to sort my insurance but have never encountered any issues Reviewed on: 23rd September 2018

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Acorn Insurance: Car insurance reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Acorn Insurance: Car insurance now

Acorn Insurance Car insurance reviews (160)

Despicable company

Horrible

worst insurance company

Worst experience with a insurance company

Very poor insurance company

Excellent straight forward honest insurance

Personally I would avoid this company.

no care for customers

ITS OK

great customer service

Review Acorn Insurance: Car insurance now

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