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Chelsea Glaves

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Review of the Acorn Insurance, Car insurance:

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Nothing but stress

If I could give them 0 stars I would If I could give them 0 stars I would My house got burgled and both my vehicles was stolen one was found burnt out and the other hasn’t been recovered phoned insurance the day it happened which happened to be a bank holiday . Phoned again once they were open to sort 2 courtesy cars out . Get the confirmation for both booking proceed to collect both due to my husband being main driver on one vehicle and me on the other but both policies in my name get to enterprise have a nightmare because you can’t have 2 cars in one name , relay this to acorn it then takes them 2 WEEKS to sort a courtesy car from miles away when I’m surrounded by car rental places. Have the car for 2 weeks have validation interview a week ago they come last night out of blue to collect courtesy car but the team I needed to speak to had already left. Ring today claim has been validated but the inspector hasn’t done his report yet so they can’t make us an offer it will be 4 weeks Saturday and still no further to being paid out. No1 at acorn have a clue what on earth they are doing we are now car less again and nowhere near to this all being sorted I would never ever recommend acorn to anyone unless u want a load of unnecessary stress. Once it is all sorted I am taking it up with ombudsman due to the fact for the first 2 weeks I spoke to acorn 74 times. I have 2 policies with them and they wasn’t cheap, insurance are meant to be there to take stress away when something like this happens not add too it ! Reviewed on: 28th May 2026

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