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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.78 (316 reviews)

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2.78

Based on 316 reviews, last reviewed 8th Sep 2026

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

36%

22%

33%

Latest highest rating:

4

Came with extras, breakdown cover Came with extras, breakdown cover Reviewed on: 7th September 2026

Latest lowest rating:

1

Disappointing and Expensive Cancellation... Disappointing and Expensive Cancellation Experience After changing my car, I asked Churchill for a quote for my new vehicle. Their price was around £... Read more Reviewed on: 8th September 2026

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (316)

Good customer service

Good customer service. Prices not the cheapest. Reviewed on: 20th August 2026

Car insurance

Have car insurance with Churchill insurance. They are always helpful even on event witch is most important when you need them. And also for a good price. Reviewed on: 19th August 2026

Warning don't use churchill ins

Car driven in to dealing with churchill nightmare bad service low value gave personal details to third party cancelled ins with out informing me Reviewed on: 21st July 2026

Easy to deal with

Very efficient, easy to deal with/get quotes and purchase, good Comms, quick to send out proof of no claims Reviewed on: 16th July 2026

Tried to double my car insurance on renewal.

Tried to double my car insurance on renewal. Staff rude. Took over 45 minutes to stop the renewal. Still don't have confirmation they are not renewing Reviewed on: 11th July 2026

Absolutely dreadful company.

Absolutely dreadful company. Avoid at all costs. Do not insure your vehicle with them if you have an advanced driver safety system. Their windscreen cover does not permit OEM windscreens. If you have the courtesy cover it doesn't cover you if your vehicle is not driveable because of a broken windscreen. The contract they have with autoglass also means you could be off the road for three weeks whist they order your a replacement screen. Try speaking to an agent and you go from the claims team to their "so called" customer service team who refer you back to the claims team on the same call. AVOID AVOID AVOID CHURCHILL CAR INSURANCE AND GO WITH LV they allow OEM windscreens and their excess is usually a bit lower even if their premiums are a bit more expensive at least you get a good truly comprehensive policy. I am looking forward to the reply from their Churchill Bot that asks me to send them a private message to resolve. If my vehicles safety systems are compromised and my car warrenty voided I will hold Churchill car Insurance liable as they are supposed to replace parts like for like. I will keep you posted. Reviewed on: 19th June 2026

Churchill low value not fit for purpose

Pay ins but when something happens you regret using Churchill not fit for purpose not the most expensive middle range company offering poor est and they unprofessional service leaving you uninsured don't use Reviewed on: 11th May 2026

Disgraceful Behaviour ! Lies and Deceipt by Churchill

Case Number 226739597/3 [CC247047600] Churchill have had a blatant disregard for customer service whilst handling my case Churchill have told multiple lies including "the fact my car and personal belongings would be safeguarded already knowing it had been sent to salvage Churchill also told me I had an option to buy the car but I later found out the car was disposed of two weeks earlier, another lie I have a recording of Churchill employee Chelsea admitting that Churchill " had messed up " and then telling me in the same call they had done nothing wrong I had £750 worth of personal belongings in the car that i couldn't access because the boot door was damaged and was told everything was safeguarded another lie I eventually tracked my personnal belongings down from the salvage yard and all my belongings were soiled and ruined My car was completely undervalued and wouldnt pay me out the true market value and then they tried to fob me off with a paltry payment Its important to acknowledge this review is based on fact and not driven on a emotion Stay well away for Churchill as they just do and say whatever they want without any consideration for the customer. Note to the Churchill Bot posting review replies: Dont waste your time telling me " sorry to hear about your experience ..please contact our complaints line etc...because this saga has already being going on for months ...........Pathetic! Reviewed on: 28th April 2026

I must to share it.

I must to share it. Tried to get a quote and it has been automatically declined. Asked the agent why is that, as I have been driving for 19 years without any problem. Have a full UK Licence with 7 years no claim discount. Not a single problem have had. Only reason was I've been living in the UK for 8 years and not from my birth. Asked them 3 times to tell me the true/exact reason why they can't insure me, but they can't and received a couple of nonsense auto answer. Unacceptable so far. Churchill, do not waste your time to answer to this. You had the chance many times to clarify this. Fully rassist and useless company. Reviewed on: 25th January 2026

They are very helpful and understanding

They are very helpful and understanding Reviewed on: 23rd January 2026

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