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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.26 (280 reviews)

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3.08

Based on 280 reviews, last reviewed 4th Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

Very easy to contact people and excellent price too Very easy to contact people and excellent price too Reviewed on: 24th July 2025

Latest lowest rating:

1

Avoid at all costs They lose evidence, don’t call back unless you put in a complaint, drag out claims even if they’re cut and dry. I’ve had one claim with CCTV footage (... Read more Reviewed on: 4th August 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (280)

Rubbish service

Although not at fault, I've had to pay an excess which after 3 months has still not been refunded. They outsource the repair and courtesy car, and now I've bee contacted by the car hire company for the same information (again) so they can claim their costs back. Apparently I may be liable even though the car provided is part of the insurance. I've been with Churchill for over 20 years and can't believe how awful they've become, no customer service at all. I will definitely not be renewing. Reviewed on: 18th November 2023

Do not take Churchill car insurance

Please be careful do not take Churchill Car Insurance, they will leave people to live in hardship! anyone who has insurance change mind and take another car insurance. Their client smashed into my car drink driving and Churchill take away my car and left with 2k finance to pay , even knowing that it can cost me loose my job!!! People be careful,they not the insurance which take care for their clients Reviewed on: 16th November 2023

Car insurance claim. Not my fault

Existing claim for over a year. Customer service is appalling. Noone ever gets in touch even though they promise too Reviewed on: 16th October 2023

No loyalty shown to existing customers

I am due for renewal and was shocked to see a 67% increase, on top of this I have unfortunately had to add 3 points for speeding which took the policy way off the Richter scale to a 200% increase. I’ve never claimed and in fact felt the guy I spoke to didn’t really care and was not interested in my custom. Suffice to say I will never use this company again. Reviewed on: 3rd October 2023

AVOID AT ALL COSTS

This is without doubt the worst insurance company I’ve ever dealt with in over 40 years. My car was written off through no fault of my own and was offered/made to accept a valuation well below the replacement value. I’m well out of pocket and know taking this to the Ombudsman. Reviewed on: 26th September 2023

good policy

very easy to set up policy on line with a very good price Reviewed on: 28th August 2023

Quality cover at a good price.

We went with Churchill as it had good quality comprehensive cover with relevant optional add-ons. The total price was competitive. It represented good value for money. Reviewed on: 26th August 2023

Awful and Racism experienced

First time I've experienced racism at the hands of an insurance company whilst trying to obtain a policy. I explained that I was looking for a quote as I had been offered a delivery driver job but I hadn't accepted it yet. The member of staff was very rude, cut me off and reported me for insurance fraud resulting in myself being banned. I appealed the decision to the insurance ombudsman - I lost the job offer and took out more costly insurance elsewhere. In the end they barely compensated me for the time I was on cover with them ( 1 week or so). If you are from an ethnic minority - you may wish to avoid at all costs! Reviewed on: 25th August 2023

Seems like a good product, best price, auto-renew irritating

The insurance policy meets my needs and was the lowest quote I got. I wasn't happy about auto-renew being switched on by default and, despite what was written on the sign-up page, it can't easily be turned off in my account - I have to contact customer service to get that done. It's a bit irritating, as it's going to take up more time. Reviewed on: 23rd August 2023

Fair service

Acceptable level of service and prices. Not the cheapest, but a solid performer Reviewed on: 23rd August 2023

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