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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.29 (295 reviews)

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3.16

Based on 295 reviews, last reviewed 27th Oct 2025

800% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

Great company until YOU have a problem My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side,... Read more Reviewed on: 27th October 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (295)

AVOID CHURCHILL INSURANCE .

Fully comprehensive insurance no fault accident, no calls, no courtesy car, call center staff in Asia that hang up rather than get involved. I now have no car, have lost work/employment, have injuries & yet there's nothing from Churchill Insurance Company . The most horrific experience of my life dealing with these people. Reviewed on: 25th January 2024

Churchill: dishonest verging on fraudulent!.

Masters of time-wasting and delay tactics to make you want to go away and not bother them anymore. Everyone you speak to at Churchill tells of how they are constrained to not help you because of their systems or procedures - transferring you to the wrong departments to waste more time. Or hiding behind "we'll look into it and get back to you in 2-3 working days". Fraudulent in that they clearly state access to a "Courtesy Car" on the policy only for you to be told you're not! Today, they wasted so much of the day trying to organise a hire car that by the time it got to mid-afternoon and they'd sorted one, it was too late to deliver it until tomorrow when I needed it. Oh, and that was after they didn't organise one yesterday because no one called me back. If you take a policy with Churchill and need to make a claim, be prepared to get very frustrated, angry and stressed out that an organisation can be so incompetent in this day and age! Reviewed on: 9th January 2024

Useless

Cancelled my insurance on my car as I had sold the car. Rang them and everything was ok. Then I saw they had taken money from my bank. I tried to ring them but after half an hour I gave up. Live chat was no help. I sent them an email. But they deducted another amount from my bank. So I cancelled direct debit. Now they want past 2 month’s payment. This company is a joke. You cannot get in touch with anyone to explain. I would avoid this company at all costs Reviewed on: 18th December 2023

Churchill are the absolute worst

They recovered my car after a smashed window and then asked that I collected it from a location. I found that it wasn’t at the location when I arrived and now I am without my car for another week. I have a disabled relative whom I can’t transport due to their mistake (they even acknowledged they had made it) but they have refused to do anything to rectify it. I am seeking legal action with a solicitor for damages. Shop elsewhere for insurance, please be warned!! Reviewed on: 14th December 2023

used to be good virtual chat is awful

You ask a question, there is never an answer, the answer is usually not what i asked, spent four hours this week , its like the staff just press automatic generic replies Reviewed on: 20th November 2023

Rubbish service

Although not at fault, I've had to pay an excess which after 3 months has still not been refunded. They outsource the repair and courtesy car, and now I've bee contacted by the car hire company for the same information (again) so they can claim their costs back. Apparently I may be liable even though the car provided is part of the insurance. I've been with Churchill for over 20 years and can't believe how awful they've become, no customer service at all. I will definitely not be renewing. Reviewed on: 18th November 2023

Do not take Churchill car insurance

Please be careful do not take Churchill Car Insurance, they will leave people to live in hardship! anyone who has insurance change mind and take another car insurance. Their client smashed into my car drink driving and Churchill take away my car and left with 2k finance to pay , even knowing that it can cost me loose my job!!! People be careful,they not the insurance which take care for their clients Reviewed on: 16th November 2023

Car insurance claim. Not my fault

Existing claim for over a year. Customer service is appalling. Noone ever gets in touch even though they promise too Reviewed on: 16th October 2023

No loyalty shown to existing customers

I am due for renewal and was shocked to see a 67% increase, on top of this I have unfortunately had to add 3 points for speeding which took the policy way off the Richter scale to a 200% increase. I’ve never claimed and in fact felt the guy I spoke to didn’t really care and was not interested in my custom. Suffice to say I will never use this company again. Reviewed on: 3rd October 2023

AVOID AT ALL COSTS

This is without doubt the worst insurance company I’ve ever dealt with in over 40 years. My car was written off through no fault of my own and was offered/made to accept a valuation well below the replacement value. I’m well out of pocket and know taking this to the Ombudsman. Reviewed on: 26th September 2023

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