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Churchill Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 3.28 (276 reviews)

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3.02

Based on 276 reviews, last reviewed 21st Nov 2024

13% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

35%

24%

31%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

Out of my 6 years of driving I will never ever be go... Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with the company from July were now in ... Read more Reviewed on: 21st November 2024

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About this product

Here at Smart Money People, we collect Churchill car insurance reviews to give you some insight into what you can expect as a Churchill customer.

Churchill was founded in 1989 as one of the UK’s first direct motor insurers. Since then, it has expanded its range of products, now offering a wide variety of insurance policies, from pet insurance to landlord insurance. Churchill offers car and van insurance, as well as specialist policies for young drivers and a telematics policy named DriveSure.

Everyone has different needs when it comes to a car insurance policy. Perhaps you’re happy to pay slightly extra to protect your No Claims Discount? Or maybe you require breakdown cover or legal protection? If you’re looking to save money on your renewal, Churchill’s DriveSure telematics policy may be worth considering. Whatever your needs, check out the Churchill car insurance reviews on Smart Money People to see what existing customers have to say about their policies.

Are you already a Churchill customer? Share your experience, good or bad, with other drivers to help us increase trust and transparency in financial services. Were you satisfied with the level of cover you received for the price of the premium? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Write a Churchill car insurance review on Smart Money People today.

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Churchill Insurance Car Insurance reviews (276)

Avoid like the plague

After an accident I waited 7 hours for recovery, not acceptable! Then it gets worse!!! Classed as a write off, no offer of a courtesy vehicle. It is my work vehicle so I need it to earn a living. Accident happened 2nd June, it is now 3 months later and they have no update what so ever. The vehicle is on finance so I have paid out 3 months of payments along with tax & insurance, with no vehicle to earn me a living. I haven’t received a single letter or email with a confirmation that it’s a write off or what is going on. Every time I call I get the same lie…. You will receive a call back or a letter in the post. Not received anything. I called today to chase again and this time was no different, except they couldn’t confirm where my vehicle even is! Even the complaint I lodged has never been dealt with. According to Churchill them selves the complaint would be dealt with last week at latest… never happened! .Complaint has been raised since 20th July!!! Second complaint raised 21st August. No contact/ reply from anyone at Churchill. Neither of the raised complaints have been dealt with! Reviewed on: 22nd August 2023

Good value for money

Came to Churchill after my previous insurance provider upped my premium almost by 80% in a year - note that I've never had a claim.. Churchill almost matched last year's premium for a similar package and sign up was very easy. So far i am happy with them Reviewed on: 22nd August 2023

Smooth Claim Handling

I was rear ended by a van while stationary at a junction. Churchill processed the claim very efficiently, repaired the car promptly and I was very happy with the outcome. The only let down was that recorded the claim incorrectly and my fault which I then had to challenge at a later date Reviewed on: 22nd August 2023

Extortionate Increase

I received my annual renewal and it had increased by 67%. The only change was I was a year older and so was my car! Reviewed on: 22nd August 2023

Low priced, but not transparent

Insuranced priced cheaper than competitors, but had to haggle them down to match. Good level of cover for price. Shame it's not transparent and the haggled price to start with. Reviewed on: 13th August 2023

All good so far...

Been with Churchill for a number of years now, after plenty of research they were in the top insurance companies for hassle free payouts after making a claim. I've not had to make a claim as of yet but wanted to know if that time come it wasn't going to be a huge headache. Staff are friendly and service is good. Reviewed on: 9th August 2023

The worst customer service experience.

I have never exprienced stress and anger as much as I had with this company's service. They charged my family even after we sold the car and after my dad contacted them they cancelled the insurance but then randomly upgraded the account to a premium. Me and my dad contacted them again, spend up to 2 hrs on the phone to cancel the account and organise a refund which the lady on the phone said it will take a week to sort out. The account was cancelled but after a week instead of a refund letter we got a letter for an overdue bill. Next time I contacted them again over the weekend. First day the customer service lady goes over the same conversation but when my questions starts getting harder, she waits until the end of the day then just ghosts me. Second day, same bloody conversation with another bloke. Ends up struggling with basic questions and refuses to answer any question about the refund. At the end he just tell me to get my father on the phone next time and closes the conversation. I gave them all the information they wanted during the exchange and even the case number so they can trace the older conversation quicker. They didnt use the reference number at all. Whats the point in having them then? Just to pose as professionals in front of the public. Bunch of cronies. Reviewed on: 6th August 2023

Easy to use

Fairly priced, easy to use, happy with service Reviewed on: 4th August 2023

No fuss insurance

Offered the best rate on a comparison site. The switch to them was easy. Limited communication meant I can just forget about it and get on with enjoying driving my car Reviewed on: 29th July 2023

Terrible experience

Someone ran into me, my first accident in over 15 years. It's been headache since the start, trying get through on line sat for 40 minutes only to be cut off another 30 minutes on hold. Eventually spoke to some one. But wasn't that simple I had to get my car off the drive so I could take My courtesy car, but told had wait 2 weeks for doneobe to collect it, rang and rang and after phone calls a car transporter collected it. Finally got it back only to find knocking on the side that was hit. Called Churchill who tried to contact the garage but couldn't get through and told me the number and I would have to keep trying to contact them Returned to garage who informed me there was a issue but who would have to wait several days to see if they were willing to pay for the repair. I've contacted Churchill several times even complained but no one has got back to me. Reviewed on: 24th July 2023

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