Write a review

esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (405 reviews)

View other esure products

1.83

Based on 405 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

57% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

4

Pretty reasonable I received a car insurance renewal quote which was actually lower than the previous year and compared well to other providers. It was easy enough to c... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Ensure owe me £1,200 Ensure will not return my 2024 car insurance also my 2025 . They took this money out of my bank £496 . Then they took £831 for 2025 . I had used anoth... Read more Reviewed on: 15th August 2025

Read all reviews Write a review

About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

Review esure: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

esure Car insurance reviews (405)

Terrible experience and don’t post on trustpilot or...

Terrible experience and don’t post on trustpilot or they will say your not a customer and even thought you can prove to trustpilot you are they will take down suggestion you are in breach by being paid such as iPad to post the review. Reviewed on: 13th May 2024

Unable to update my policy, forced to cancel

I have just moved house and needed to update my car insurance policy with my new address. My policy was also due for renewal in 3 weeks time. I could not do it online (as the FAQ indicated I could) and when I spoke to an advisor I was told that they were changing IT systems and updating my address was not a functionality currently offered due to the proximity to my renewal date. The only option was to cancel the policy and refund me for the last few weeks of my policy (they did waive the cancellation fee) so now I have to find last minute car insurance before I can drive my car again which is at a higher price because I need it immediately and higher than my renewal quote for esure - who I will never use again. Not impressed at all. Reviewed on: 7th May 2024

Horrible company !

One of their customers hit my van in August 2023. They accepted fault, I gave them everything they asked for and they stopped responding by the end of September. They completely cut contact since, not answering emails or phones. I honestly do not understand how these criminals are allowed to operate in the UK. It's been 3 months since I wrote to their complaints department with no answer. Will claim with the financial ombudsman today, fingers crossed. Reviewed on: 1st May 2024

AVOID THIS COMPANY !

Extremely poor customer service and the way they manage complaints - i.e. they do nothing. Do not buy a policy from them as you will be left to your own and ignored for weeks if there are any problems. My story: I cancelled my policy with an online agent at the end of March and was informed that within 3-5 days I would receive a refund and my policy would be cancelled straight away. More than two weeks passed and I noticed by checking my account that the payment had not arrived. I go to my profile and look and the policy is still active! After spending another hour with another agent I was informed of the same procedure. You wouldn't believe it, but I had to do it a third time at the end of April because they still hadn't done anything! The third agent cancelled the policy straight away because I was not as polite as before, but instead of doing a backdate from the end of March, he did a backdate from the middle of April, despite the fact that the previous agent had promised that the policy would be cancelled from the date I first asked for it. Although I did not agree to this date, the agent ignored me and cancelled the policy on the wrong date and with a smaller refund of course. I wrote an official complaint to them a long time ago. Nobody got back to me. Total failure. Reviewed on: 30th April 2024

Do not trust this company.

Do not trust this company. They do not respond to emails, do not answer calls, and have not paid our company for almost a year. There is no communication, no accountability. Stay away from this Ensure Insurance company Reviewed on: 5th April 2024

esure Claims Process: An Emotional and Mental Ordeal

Following a traumatic burglary, I reached out to esure, seeking solace and support through my contents insurance claim. Instead, I found myself embroiled in a process that has stretched beyond 2.5 agonizing months, each day adding to the weight of uncertainty and stress that has been eroding my mental well-being. Despite fulfilling every exhaustive request for documentation and repeatedly offering my full cooperation, I've been met with nothing but vague promises and a profound lack of progress. The impact of this ordeal goes far beyond frustration; it's a constant reminder of the violation of my personal space, making it incredibly difficult to find closure or begin the healing process. The seemingly indifferent response from esure, coupled with the absence of any tangible progress, has left me feeling neglected and invisible. At a time when I needed understanding and prompt action, I've felt increasingly isolated, battling not just the aftermath of a burglary but a fight for my own mental health. Reviewed on: 31st March 2024

tried to cancel my car insureance for 3 weeks...

tried to cancel my car insureance for 3 weeks , average wait was 30 mins on hold !!!! then to a call centre some where far away , & all they do is keep you on hold ect . STAY AWAY Reviewed on: 27th March 2024

They are jokes, please stay away as this company is...

They are jokes, please stay away as this company is not looking after customers very very poor customer service almost impossible to talk to anyone. Just another car insurance company who will make you pay for nothing. Reviewed on: 13th March 2024

Impossible to contact.

Impossible to contact. Worse decision of my life Reviewed on: 11th March 2024

Never Again

As a not at fault customer I have been unsupported since the date of the claim. Customer service both through the app and over the phone has been the worst I've ever experienced. I've been given conflicting advice and information from several agents. Spent two full days either on hold or being cut off and still waiting for update on claim. I would avoid this company at all costs. Reviewed on: 7th March 2024

Do you have a different esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorbike Insurance
from Hastings Direct 3.26 from 12 reviews
Motorbike Insurance
from Devitt Insurance 1.43 from 11 reviews
Breakdown Cover
from Co-op Insurance 2.94 from 4 reviews

Want to see more from esure?

Pet Insurance
from esure 3.67 from 6 reviews
Home insurance
from esure 2.48 from 78 reviews
Travel Insurance
from esure 2.29 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub