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Mick

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Review of the esure, Car insurance:

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They dont insure you

My wife and I unfortunately had to have a car claim due to storm damage We own a 2016 Ford Focus RS which was damaged when a tree fell on it. First Alternative/Esure are our insurance company who received the car for repairs in January took the car which we thought would be repaired quickly but made major errors to where they took it resulting in us suggesting a more local and professional repairers. My wife and I, being professional people, kept in contact with the insurers (unfortunately the insurers were impossible to contact, maybe because they were working from home) and the garage. After 3 months we were concerned so asked for an update. The repairers said that the correct spoiler could not be replaced or found but they were looking at having it made so we accepted the delay. We spoke to a person called Jeff McLaren at Esure/First Alternative who said he would help. We are now 6 months in and the unhelpful person Jeff Mclaren has said they will return the car unrepaired as they can’t get the part and that is the resolution. Jeff has also said we have to pay for storage if we don’t accept his option?? We have said as our resolution that if the car can’t be returned in the immaculate condition it was and fully repaired, it should be written off and we should be paid above market price for all the factors listed before. We as insurance payers have said that’s unacceptable, our thoughts are why does anyone pay insurance either House/Car/Health if companies can’t actually fulfil their obligations We have lost 6 months of insurance, which has expired and now the MOT has also run out, the deprecation of the car is also a factor. We had already started a case a couple of months ago with the insurance ombudsman and have a case number but it takes time unfortunately. We have been sent a Cheque of £300 from a manager of First Alternative/Esure as he states the way we have been treated is appalling and this case should have been on his desk 3 months ago his name was Mark Williams. Unfortunately, when talking to Jeff McLaren he has said he has spoken to the ombudsman and his resolution was final which seems strange as they have said they have no contact with him in relation to this case. Yours Sincerely Mr &Mrs Welch. The same tree also fell on my car but luckily it was insured via Hasting which is also your group but they were so much more professional Reviewed on: 12th June 2024

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