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Claire T

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Review of the esure, Car insurance:

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Unable to update my policy, forced to cancel

I have just moved house and needed to update my car insurance policy with my new address. My policy was also due for renewal in 3 weeks time. I could not do it online (as the FAQ indicated I could) and when I spoke to an advisor I was told that they were changing IT systems and updating my address was not a functionality currently offered due to the proximity to my renewal date. The only option was to cancel the policy and refund me for the last few weeks of my policy (they did waive the cancellation fee) so now I have to find last minute car insurance before I can drive my car again which is at a higher price because I need it immediately and higher than my renewal quote for esure - who I will never use again. Not impressed at all. Reviewed on: 7th May 2024

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