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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.90

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (410)

esure Claims Process: An Emotional and Mental Ordeal

Following a traumatic burglary, I reached out to esure, seeking solace and support through my contents insurance claim. Instead, I found myself embroiled in a process that has stretched beyond 2.5 agonizing months, each day adding to the weight of uncertainty and stress that has been eroding my mental well-being. Despite fulfilling every exhaustive request for documentation and repeatedly offering my full cooperation, I've been met with nothing but vague promises and a profound lack of progress. The impact of this ordeal goes far beyond frustration; it's a constant reminder of the violation of my personal space, making it incredibly difficult to find closure or begin the healing process. The seemingly indifferent response from esure, coupled with the absence of any tangible progress, has left me feeling neglected and invisible. At a time when I needed understanding and prompt action, I've felt increasingly isolated, battling not just the aftermath of a burglary but a fight for my own mental health. Reviewed on: 31st March 2024

tried to cancel my car insureance for 3 weeks...

tried to cancel my car insureance for 3 weeks , average wait was 30 mins on hold !!!! then to a call centre some where far away , & all they do is keep you on hold ect . STAY AWAY Reviewed on: 27th March 2024

They are jokes, please stay away as this company is...

They are jokes, please stay away as this company is not looking after customers very very poor customer service almost impossible to talk to anyone. Just another car insurance company who will make you pay for nothing. Reviewed on: 13th March 2024

Impossible to contact.

Impossible to contact. Worse decision of my life Reviewed on: 11th March 2024

Never Again

As a not at fault customer I have been unsupported since the date of the claim. Customer service both through the app and over the phone has been the worst I've ever experienced. I've been given conflicting advice and information from several agents. Spent two full days either on hold or being cut off and still waiting for update on claim. I would avoid this company at all costs. Reviewed on: 7th March 2024

BULLY TACTICS DONT USE THIS COMPANY

BULLY TACTICS DONT USE THIS COMPANY Disgusting company sending elderly customer dept collection and bailiffs letter 24 hours after cancelling her insurance. She tried to pay there and then and couldn’t. She tried doing it online and couldn’t. Was made impossible. She’s now had two bailiff threat letters within a week. Filthy disgusting bullies. Bullying an older lady for £24 Now reporting you to the ombudsman for and investigation. Should cost esure £750 for them to investigate. Disgusting filthy bullies. Won’t get away with picking on an elderly lady. I’m going to make sure I warn everyone what a bunch of bullies esure are Reviewed on: 3rd March 2024

AvoidMassive rise in premiums that they can’t justify .

Massive rise in premiums that they can’t justify . Inadequate customer service , have went down hill fast . Reviewed on: 2nd March 2024

worst company don't ever insure with this insurance...

worst company don't ever insure with this insurance payed out a fake claim to a uber driver and now I have a claim on my policy , did not contact me about a claim and just payed out, please don't ever insure with this company. Also have tried months to get in contact with this company and they never answer. DO NOT GIVE THEM A PENNY. I spoke to agent called sam and cut the phone off Reviewed on: 2nd March 2024

Appaulling customer service 5/6/7 hours on hold to b...

Appaulling customer service 5/6/7 hours on hold to be cut off at 5 om when closing no reply to emails two weeks now and nothing .. DO NOT insure with this company shocking customer service may be cheap but that’s the only good thing about them Reviewed on: 24th February 2024

Please DONT use them. Absolutely no customer service.

Absolute joke from start to well its still not resolved. Car was stolen from outside my drive outside my house on November- arguably, that wasn’t the most stressful thing to have happened- dealing with ESure was and still is. I am thousands out of pocket and that’s no just the car! Waited literally hours on the phone to try to get through to someone. Tried to get hire car. Even though supposed to be within 24 hours, was days afterwards as authorisation from email never came through. This was even after repeated calls. Tried online chat bot and equally bad. Hours waiting to be cut off. Same as on phone. I have literally emailed 30 times with just 2 responses. Have telephoned around 20 times. Now phone every week with lots of promises from call centre staff but nothing! Then have to repeat all following week. My phone bill for calling Esure was an extra £75 last month. Only call centre seems to be in South Africa with bad lines and repeated failing. I even tried to lodge a complaint but they couldn't even do that properly. I could go on. But Please Please don’t use. Avoid. Even if it means paying a little extra! Reviewed on: 23rd February 2024

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