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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

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1.87

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (409)

tried to cancel my car insureance for 3 weeks...

tried to cancel my car insureance for 3 weeks , average wait was 30 mins on hold !!!! then to a call centre some where far away , & all they do is keep you on hold ect . STAY AWAY Reviewed on: 27th March 2024

They are jokes, please stay away as this company is...

They are jokes, please stay away as this company is not looking after customers very very poor customer service almost impossible to talk to anyone. Just another car insurance company who will make you pay for nothing. Reviewed on: 13th March 2024

Impossible to contact.

Impossible to contact. Worse decision of my life Reviewed on: 11th March 2024

Never Again

As a not at fault customer I have been unsupported since the date of the claim. Customer service both through the app and over the phone has been the worst I've ever experienced. I've been given conflicting advice and information from several agents. Spent two full days either on hold or being cut off and still waiting for update on claim. I would avoid this company at all costs. Reviewed on: 7th March 2024

BULLY TACTICS DONT USE THIS COMPANY

BULLY TACTICS DONT USE THIS COMPANY Disgusting company sending elderly customer dept collection and bailiffs letter 24 hours after cancelling her insurance. She tried to pay there and then and couldn’t. She tried doing it online and couldn’t. Was made impossible. She’s now had two bailiff threat letters within a week. Filthy disgusting bullies. Bullying an older lady for £24 Now reporting you to the ombudsman for and investigation. Should cost esure £750 for them to investigate. Disgusting filthy bullies. Won’t get away with picking on an elderly lady. I’m going to make sure I warn everyone what a bunch of bullies esure are Reviewed on: 3rd March 2024

AvoidMassive rise in premiums that they can’t justify .

Massive rise in premiums that they can’t justify . Inadequate customer service , have went down hill fast . Reviewed on: 2nd March 2024

worst company don't ever insure with this insurance...

worst company don't ever insure with this insurance payed out a fake claim to a uber driver and now I have a claim on my policy , did not contact me about a claim and just payed out, please don't ever insure with this company. Also have tried months to get in contact with this company and they never answer. DO NOT GIVE THEM A PENNY. I spoke to agent called sam and cut the phone off Reviewed on: 2nd March 2024

Appaulling customer service 5/6/7 hours on hold to b...

Appaulling customer service 5/6/7 hours on hold to be cut off at 5 om when closing no reply to emails two weeks now and nothing .. DO NOT insure with this company shocking customer service may be cheap but that’s the only good thing about them Reviewed on: 24th February 2024

Please DONT use them. Absolutely no customer service.

Absolute joke from start to well its still not resolved. Car was stolen from outside my drive outside my house on November- arguably, that wasn’t the most stressful thing to have happened- dealing with ESure was and still is. I am thousands out of pocket and that’s no just the car! Waited literally hours on the phone to try to get through to someone. Tried to get hire car. Even though supposed to be within 24 hours, was days afterwards as authorisation from email never came through. This was even after repeated calls. Tried online chat bot and equally bad. Hours waiting to be cut off. Same as on phone. I have literally emailed 30 times with just 2 responses. Have telephoned around 20 times. Now phone every week with lots of promises from call centre staff but nothing! Then have to repeat all following week. My phone bill for calling Esure was an extra £75 last month. Only call centre seems to be in South Africa with bad lines and repeated failing. I even tried to lodge a complaint but they couldn't even do that properly. I could go on. But Please Please don’t use. Avoid. Even if it means paying a little extra! Reviewed on: 23rd February 2024

This is the worst insurance company

This is the worst insurance company This is the worst insurance company. At first everything looked great, they offered not bad price and got everything done quickly. When my wife got her license half a year later, they doubled the insurance. 1000 pounds turned into 2000 thousand. Soon, unfortunately, my wife got into an accident due to the fault of another driver who did not let her pass when she was driving on the main road with a green light. We provided evidence from dash cam. The video shows the opponent's fault. At the moment (21.02.23), 5 months have passed since the accident, there is still no result. It's time for me to renew the insurance on my work car, but since there is an open case, my insurance has increased by £1000, and I wasn’t even driving the car that was involved in the accident. In a month, I need to renew the insurance for a car that was in an accident; the price will be increased again, since there is no solution to the accident. This is some kind of robbery, the insurance company is deliberately delaying even the most obvious consideration of the case with video evidence in order to increase payments. I work 18 hours, I barely have enough money for my family, I spent many years of savings on an old car(2012) to make it easier for my wife to take care of the children. But the insurance company forces me to work 24 hours a day just to pay them, and they will sit for years looking at obvious accidents without victims. On my only day off I tried to contact the company (1pm) and find out when there would be a decision on our case, I waited on the phone for 40 minutes, then I started writing in the chat and wasted 6 hours on numerous correspondence in vain. There is not one email address on the site where you can write a complaint. Each staff will transfer you to some other department, and then they will tell you that their working hours are over, write to us tomorrow. I need to take a month off to get through to the right department. I strongly recommend that you avoid this company, you won’t find a simpler case than ours, but they are still delaying the decision in order to rip off as much as possible from you, and also other companies will screw you if you have more than one car in the family. This is a conspiracy to rip off all drivers. 22/02/2024 We can’t get through on the phone, every time we connect to the claims department, they hang up on the phone. Our unfinished business is displayed in the system as Our fault, but this is 100% not true. In the chats I was told that the case is still under consideration and no decision has been made. Reviewed on: 22nd February 2024

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