Stuart's community profile page - Smart Money People

Write a review

Viewing profile for,

Stuart

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the esure, Car insurance:

View on product page

Please DONT use them. Absolutely no customer service.

Absolute joke from start to well its still not resolved. Car was stolen from outside my drive outside my house on November- arguably, that wasn’t the most stressful thing to have happened- dealing with ESure was and still is. I am thousands out of pocket and that’s no just the car! Waited literally hours on the phone to try to get through to someone. Tried to get hire car. Even though supposed to be within 24 hours, was days afterwards as authorisation from email never came through. This was even after repeated calls. Tried online chat bot and equally bad. Hours waiting to be cut off. Same as on phone. I have literally emailed 30 times with just 2 responses. Have telephoned around 20 times. Now phone every week with lots of promises from call centre staff but nothing! Then have to repeat all following week. My phone bill for calling Esure was an extra £75 last month. Only call centre seems to be in South Africa with bad lines and repeated failing. I even tried to lodge a complaint but they couldn't even do that properly. I could go on. But Please Please don’t use. Avoid. Even if it means paying a little extra! Reviewed on: 23rd February 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.