Write a review

Go to business site

esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

View other esure products

1.87

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

Read all reviews Write a review

About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

Review esure: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

esure Car insurance reviews (409)

Avoid at all costs!

Twice I've had to phone this company (Saturday and today) in the 3 years I've been with them and I am appalled. Due to customer service they don't even deserve the 1 star I have given. Poor advice given by an agent Saturday who told me to cancel my insurance with them then take out new cover (only to discover this is not an option due to maintenance at the moment) he refused to re-instate and took no responsibility for giving me this advice. Then today when explaining to another staff member what had happened and how I've had no documents to prove it's been cancelled she was down right rude, when I told her I wanted to speak to her manager she point blank refused and began accusing me of shouting at her. when I asked the woman to slow down when spelling her name and when on loud speaker myself and 3 other people couldn't catch the whole spelling of her name due to her spelling it so fast, she then began shouting at me and constantly cutting me off when I was trying to talk to her. Abruptly then saying one letter every time I tried to speak! I will never recommend this company to anyone and glad to have found (cheaper) cover with Ageas, and their customer service after 1 day already tops Esure! Reviewed on: 19th February 2024

I have found dealing with esure easy.

I have found dealing with esure easy. The staff are friendly and answer my queries really well. I have also found their online services easy to use. I have not yet had to make a claim but reading reviews elsewhere on the web I am confident that they are a good provider. Reviewed on: 15th February 2024

The worst insurance company ever!

The worst insurance company ever! Don’t look at the £200-£300 cheaper insurance. You will regret it. Hours on the phone , 3 months and my claim is still ongoing. Zero communication. No one available to speak unless you have 5-10 hours a day to stay on hold. Stay a mile away from these cowboys Reviewed on: 13th February 2024

Esure has the worst customer service ever.

Esure has the worst customer service ever. ou cant speak to anyone only a chat bot and you have to wait hours to do so. I was trying to report an accident and waited 40 minutes then to be cut off Reviewed on: 6th February 2024

Don't insure your car with Esure

Tried to insure a new car with them on my policy but they said I couldn't do it because I was in the renewal phase. I basically ended up paying for a months car insurance on my old car fro nothing. When I asked to cancel it they said they'd charge me for the pleasure Absolute joke. Never ever insure your car with esure!! Reviewed on: 6th February 2024

Thieves: Do not give them your bank details

My car insurance with esure expired in November 2023. It was confirmed to me clearly in their renewal opt-in email that it was a non-renewal policy and would automatically end if no action was taken. Well, e-sure then took payment for another year. This payment was higher than the quoted amount. The customer service agents claim not to have my information on their system so cannot speak with me about my money that they took. On other occassions such as just now on the 5/2/2024 I was on hold for 50 minutes, then the hold music stopped, silence ensured for 45 seconds then someone disconnected the call. I have also followed their complaints procedure, but they do not follow their own complaints procedure which means the information on their website is false and entirely misleading. Upon sending an email to [email protected] you receive no receipt acknowledgement which is shoddy and suspicious. Do not give this company your money or bank details. If so do so at your own peril, frustration and disappointment. Reviewed on: 5th February 2024

Unbelievably poor customer service.

Unbelievably poor customer service. Something has gone very badly wrong with this company. I have been with them for a long time and when I was hit by another driver many years ago they were very helpful. However at the start of last year I was again hit by another driver. Despite my being stationary at the time of the incident, they found us equally at fault and pushed through a claim for repairs. Then, months after the repairs were completed, they emailed me out of the blue saying they were having trouble settling the claim with the opposite number's insurance company, and asking if I wanted to take it to court. Naturally I needed to discuss this on the phone but after multiple attempts where I was on hold for TWO HOURS before being cut off by their own system, I gave up and made a formal complaint. I have now cancelled my renewal and gone with another company for the new insurance year. Needless to say, nobody has ever followed up or attempted to resolve my complaint. Avoid, avoid, avoid. Reviewed on: 3rd February 2024

Avoid Rubbish and very poor

Firstly I would like to express how much frustrated I am now from your service. I had an accident on the 19/01 and I informed you about it. Secondly you waiting time to answer a call is probably the worse in the whole UK as I don’t think customer should be waiting that much time to have his call answered. After I informed you about the accident, some lady said that the recovery will come to pick up my car on that day as it is not safe to keep in on the street with a glass broken. Nobody came. After I provided you a pictures of the damage, you sent me an email that Copart will come take my car as it is not repairable. Same story, nobody turned up. I called again, waited over 1 hour, just to hear that someone will phone me back. This also never happen. After that you said that some garage is going to pick my car and assess the damage. Till now nobody came, 2 weeks I am without car. I was keep calling you as I can’t drive the car, I have kids and I have to make a daily school run with them . Again , complete ignorance from your side. You provided me with the details of the garage. I called them and they said it will be at least one week before they assess the car as they are busy. It is just not acceptable! You left me without car for two weeks and still you are running from responsibility. I asked you to provide for me courtesy car, you keep saying that when the garage assess my car first. Today I have to go and rent a car as you just simply don’t care! You are not providing me with the service I paid for !!!! This company is just a scam who steal money from people with an empty promises!!! I am waiting for an answers from you. I’m gonna send complaints to ombudsman , and every possible place. Reviewed on: 2nd February 2024

Very poor customer service.

Very poor customer service. If you like to deal with robots go for it. Waiting time for customer service is ridiculous. Waiting time for chat is unbelievable. You can’t get anything done with one call. You might need to call few times. Reviewed on: 2nd February 2024

Worst insurance ever

Worst insurance company ever to go with, 4 times they've average changed my claim settlement payment , and they still havnt got it right Reviewed on: 1st February 2024

Do you have a different esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from John Lewis 1.88 from 33 reviews
Car Insurance
from IAM Surety 4.65 from 8 reviews
Caravan Insurance
from Scenic Insurance 0.00 from 0 reviews

Want to see more from esure?

Pet Insurance
from esure 3.67 from 6 reviews
Home insurance
from esure 2.61 from 79 reviews
Travel Insurance
from esure 2.29 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub