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esure: Car insurance reviews

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1.75
Based on 400 reviews, last reviewed 15th Aug 2025
No new 5 star reviews
in the past 90 days
63% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Ensure owe me £1,200 Ensure will not return my 2024 car insurance also my 2025 . They took this money out of my bank £496 . Then they took £831 for 2025 . I had used anoth... Read more Reviewed on: 15th August 2025
Helen J's avatar
Helen J
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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (400)

staff dont care

1
I won't recommend this service to anyone.I spoke with few staff members couple days and they did not respond on my issue. POOR SERVICE ! Reviewed on: 9th August 2016
Roko Koko's avatar
Roko Koko

Great service

5
Excellent customer service and helpful staff Reviewed on: 6th August 2016
angela weir's avatar
angela weir

Brilliant

5
Customer service is fab. The people on the other end of the phone really go out of their way to help. They stay professional throughout and work on getting you the best deals. They're really supportive with claims too whilst giving realistic outcomes. Reviewed on: 6th June 2016
Kalie-dee Jones's avatar
Kalie-dee Jones

Cheap, easy to reach, great customer service

5
Esure were the cheapest option to insure my vehicle. They have been great in terms of their customer service & deals. Reviewed on: 21st April 2016
Donato Pompei's avatar
Donato Pompei

Couldn't even complete a quote

1
Wanted to get a quote from ensure as they came up best in both a price comparison site, and had a really good cash back offer. Unfortunately, their website is so poor, I couldn't even complete a quote. Really poor online experience. Reviewed on: 21st March 2016
Jeff's avatar
Jeff

REPEAT CUSTOMER

5
For 5 years I have returned to esure after I have compared similar cover from over 100 other companies by using search engines. None of them had such good cover or prices. Reviewed on: 24th December 2015
Ann Dale's avatar
Ann Dale

Super customer service!

5
I am very happy with this car insurance and i want to thank you for attention and your super customer service. Everything was perfect and fast. Thank you! Reviewed on: 12th November 2015
Svetla's avatar
Svetla

Its not a cheap company but not very expensive

4
I have been with esure for quit some time but them I change my insurance company, because there are more companies tjat are offering cheaper prices.. Though this company is well known people still search for cheaper one. I have no complaints with this company but I am no more their customer. Thanks Reviewed on: 8th November 2015
Soobia Khan's avatar
Soobia Khan

very cheap

5
Very cheap provider, not a bad price for my Renault 2010, would definitely recommend, lovely staff and easy to get hold off, great service Reviewed on: 7th November 2015
conkers 's avatar
conkers

Phone contact wasn't cheap or easy

3
While I had no problems with this company and thankfully didn't have to make a claim I did find it difficult to speak to a person when I had a query. Reviewed on: 6th November 2015
Emma Retegan's avatar
Emma Retegan

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