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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.90

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (410)

They're a joke!

I've been with Esure for the past 3 years as they would give me good deals and I thought to stick to one insurance. This year my car was parked and was made aware by a witness that the car had been bumped into. The rear bumper was left wonkey. The witness took pictures of the van suspect (VRM plus even company name and tel number as it was printed on the sides) and sent them to me. For the first time in 18 years I made a claim. Guess what, the witness did not wish to respond to Esure, the pictures suddenly became unimportant, and for that reason I was blamed at fault 100%. There was no compromising whatsoever with the other insurer and were not very helpful over the phone. I didn't even see the accident but I was totally blamed. This year my premium has gone from 350 to almost 800! I'm so looking forward to call them to cancel the policy to say what a joke company they are. If you take it up, good luck when you make a claim. And what I understood is that the longest you are their customer and the worst will be for you! Try it and you'll trust me! Reviewed on: 17th December 2016

cheats, fraud company

worst insurer i have had the misfortune of dealing with in 6 years. They doubled the premium for changing address even though it is a nicer area. I can understand 50-100 pounds increase but 500 pounds increase is literally robbing people off their money . Cancelled policy half way down but lost most of the money..glad to get rid off it anyway. Don't tell me you have not been warned Reviewed on: 30th November 2016

1 star can not justify how poor they are

Bought my car insurance for the first time with this bogus so called big company and been told in 5 days that my insurance will cancel after 15 days. While i called them to know reason just after received the txt been told my insurance already cancelled. And I drove around 60 miles on that day without any insurance. Later while i told them that my insurance supposed to cancel after 14 days not 5 days they said it will be reinstate. The reason they cancelled my insurance because I took too many quotations. DONT TRAPPED AS THEY ALMOST ALWAYS GIVE THE CHEAPEST PRICE IN COMPARE SITES. Pay extra and stay safe. See their reviews from different sites before put your feet to their trap. Reviewed on: 29th October 2016

Easy transfer

Really good customer service, had a pickle transferring and setting up an online account - they had it sorted within 2 mins Reviewed on: 13th October 2016

Very unhelpful

I have found this the most unhelpful car insurance company I have ever been insured with me. Most of their employee's on the phone are unhelpful and some are plain rude. I contacted them in regards to accident I was involved in which wasn't my fault and they were very unhelpful in regards to helping me with the claim and they also gave me the wrong information for who and which insurance company I needed to speak to. I wont be going back to Esure. Reviewed on: 10th October 2016

good price for car insurance

easy to use comparison sites and then get a deal with Esure Reviewed on: 7th October 2016

I would give zero stars if I could

Absolutely awful company. Hope you never ever have reason to claim, they are cheap for a reason. They are the absolute worst and how they have 5 star defaqto is beyond me. Please, do yourself a favour and for the sake of your nerves and sanity go with someone else. Reviewed on: 24th September 2016

The Cheapest

My second year with Esure car insurance. One of the cheapest around. Reviewed on: 17th September 2016

Finally...wow!

After years of flirting with a large selection of insurers for my car insurance, I have finally found my perfect match! Esure have always matches my best offer and their multi car insurance has saved us loads. Their customer service is top notch too. No complaints here. Thank you Esure! Reviewed on: 17th September 2016

A complete nightmare

I would be very wary about using Esure for car insurance. I have been with them for a few years without issues and had made only one claim in recent years for a small dent. After reporting an incident with an uninsured third party however, I received a letter telling me they were cancelling my policy renewal as they did not consider it economically viable (leaving me with only one day to sort insurance from someone else). I pointed out that I had decided not to begin a claim in the end, and was only then informed that the uninsured driver had made a claim on my policy. Esure had decided to payout to the other driver without contesting the situation or even consulting me (despite the fact that the other party was at least partially at fault for the incident - and was driving illegally). Esure were very unhelpful on the phone, didn't call back with information as they had said they would and I had to chase them to find out what was going on. It seems they did not even the report the other driver to the police, despite having confirmation that he was driving without insurance. I found them to be unhelpful, uninterested in establishing the facts and completely unprofessional. Reviewed on: 9th September 2016

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