Write a review

Go to business site

esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

View other esure products

1.86

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

Read all reviews Write a review

About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

Review esure: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

esure Car insurance reviews (409)

cheats, fraud company

worst insurer i have had the misfortune of dealing with in 6 years. They doubled the premium for changing address even though it is a nicer area. I can understand 50-100 pounds increase but 500 pounds increase is literally robbing people off their money . Cancelled policy half way down but lost most of the money..glad to get rid off it anyway. Don't tell me you have not been warned Reviewed on: 30th November 2016

1 star can not justify how poor they are

Bought my car insurance for the first time with this bogus so called big company and been told in 5 days that my insurance will cancel after 15 days. While i called them to know reason just after received the txt been told my insurance already cancelled. And I drove around 60 miles on that day without any insurance. Later while i told them that my insurance supposed to cancel after 14 days not 5 days they said it will be reinstate. The reason they cancelled my insurance because I took too many quotations. DONT TRAPPED AS THEY ALMOST ALWAYS GIVE THE CHEAPEST PRICE IN COMPARE SITES. Pay extra and stay safe. See their reviews from different sites before put your feet to their trap. Reviewed on: 29th October 2016

Easy transfer

Really good customer service, had a pickle transferring and setting up an online account - they had it sorted within 2 mins Reviewed on: 13th October 2016

Very unhelpful

I have found this the most unhelpful car insurance company I have ever been insured with me. Most of their employee's on the phone are unhelpful and some are plain rude. I contacted them in regards to accident I was involved in which wasn't my fault and they were very unhelpful in regards to helping me with the claim and they also gave me the wrong information for who and which insurance company I needed to speak to. I wont be going back to Esure. Reviewed on: 10th October 2016

good price for car insurance

easy to use comparison sites and then get a deal with Esure Reviewed on: 7th October 2016

I would give zero stars if I could

Absolutely awful company. Hope you never ever have reason to claim, they are cheap for a reason. They are the absolute worst and how they have 5 star defaqto is beyond me. Please, do yourself a favour and for the sake of your nerves and sanity go with someone else. Reviewed on: 24th September 2016

The Cheapest

My second year with Esure car insurance. One of the cheapest around. Reviewed on: 17th September 2016

Finally...wow!

After years of flirting with a large selection of insurers for my car insurance, I have finally found my perfect match! Esure have always matches my best offer and their multi car insurance has saved us loads. Their customer service is top notch too. No complaints here. Thank you Esure! Reviewed on: 17th September 2016

A complete nightmare

I would be very wary about using Esure for car insurance. I have been with them for a few years without issues and had made only one claim in recent years for a small dent. After reporting an incident with an uninsured third party however, I received a letter telling me they were cancelling my policy renewal as they did not consider it economically viable (leaving me with only one day to sort insurance from someone else). I pointed out that I had decided not to begin a claim in the end, and was only then informed that the uninsured driver had made a claim on my policy. Esure had decided to payout to the other driver without contesting the situation or even consulting me (despite the fact that the other party was at least partially at fault for the incident - and was driving illegally). Esure were very unhelpful on the phone, didn't call back with information as they had said they would and I had to chase them to find out what was going on. It seems they did not even the report the other driver to the police, despite having confirmation that he was driving without insurance. I found them to be unhelpful, uninterested in establishing the facts and completely unprofessional. Reviewed on: 9th September 2016

great price for comprehensive car insurance

I used a comparison website ( sorry I can not remember which one ) , anyway of all the results on some sites with similar or fraction dearer prices I chose ESure, which was not a company I knew much about, bearing in mind that when I was 18 I had worked as a Fire Underwriter for Commercial Union Group; so I know a fair amount about numerous insurance companies. Reviewed on: 31st August 2016

Do you have a different esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Ladies F1rst 2.00 from 4 reviews
Motorbike Insurance
from ASDA Money 3.50 from 2 reviews
Car Insurance
from NatWest 4.00 from 5 reviews

Want to see more from esure?

Pet Insurance
from esure 3.67 from 6 reviews
Home insurance
from esure 2.61 from 79 reviews
Travel Insurance
from esure 2.29 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub