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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

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1.86

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (409)

Great when signing up terrible when actually needed for a claim

Hit by another esure driver when I wasn't in the vehicle yet esure are charging me more on my renewal because of it and said I now owe them for not being happy with my repair due to the work having to be redone Reviewed on: 1st July 2017

Good service

Generally pleased with how I have been treated as a customer. Reviewed on: 29th June 2017

Great friendly service, fantastic prices and the best cover.

We have been with Esure car insurance now for 2 years and we have had no problems and we are very happy with the genuine friendly customer service. Reviewed on: 11th June 2017

Claim

If u pay is ok, if u claim accident but not your fault 100 problems, rubbish communication. I'm Not recommended Reviewed on: 8th June 2017

dont ever use it to make a claim

they made me make a claim on MY policy from a hit and run driver. Not interested in people just there money, they use tinpot repair centers - it took over 4 weeks to fix my dent .. Reviewed on: 24th May 2017

Idiots

Completely unknown to me, their attempt to take a monthly payment failed... fair enough... BUT no phone call, no letter, nothing... The first I hear of any issues is after receiving a text message this morning while at work saying that my car insurance has been cancelled 3 DAYS AGO!.. Really?! REALLY?!! Reviewed on: 16th May 2017

Just another Insurance company...

Although setting up my insurance online was simple & the ability to upload documents online is a welcome relief, now that I've had to speak to someone this experience has started to unravel Reviewed on: 28th April 2017

Bunch of jokers

After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however esure failed to request the footage and did not investigate the claim. Obviously cheaper for me to foot the cost rather than esure to actually do their job. From numerous complaints it is evident from the outset esure had no intentions of following up the claim. Now awaiting response from the ombudsman. DO NOT USE THESE COWBOYS Reviewed on: 28th January 2017

Don't use Esure

I have recently had my car stolen then recovered, it took them over 4 weeks to give me a courtesy car even though they had possession of the car within the first week. It has been 4 weeks and they haven't declared whether it has been written off or repairable. The staff and not sympathetic and do not care. I asked to be contacted daily by someone as it was me who was chasing them but daily...but surprise surprise they didn't and it was still me chasing up a team who quite frankly didn't care that I didn't have a car or any means of transport for 4 weeks. They have so much small print which you don't get to notice until you make a claim and costs you much more..Go with someone more trustworthy such as Directline I will never ever go back to Esure ever again. Reviewed on: 6th January 2017

They're a joke!

I've been with Esure for the past 3 years as they would give me good deals and I thought to stick to one insurance. This year my car was parked and was made aware by a witness that the car had been bumped into. The rear bumper was left wonkey. The witness took pictures of the van suspect (VRM plus even company name and tel number as it was printed on the sides) and sent them to me. For the first time in 18 years I made a claim. Guess what, the witness did not wish to respond to Esure, the pictures suddenly became unimportant, and for that reason I was blamed at fault 100%. There was no compromising whatsoever with the other insurer and were not very helpful over the phone. I didn't even see the accident but I was totally blamed. This year my premium has gone from 350 to almost 800! I'm so looking forward to call them to cancel the policy to say what a joke company they are. If you take it up, good luck when you make a claim. And what I understood is that the longest you are their customer and the worst will be for you! Try it and you'll trust me! Reviewed on: 17th December 2016

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