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esure: Car insurance reviews

Name: Car insurance
Rating: 2.09 (398 reviews)

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1.74

Based on 398 reviews, last reviewed 10th Jul 2025

No new 5 star reviews

in the past 90 days

70% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Read their general policy guidelines! I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims. ... Read more Reviewed on: 10th July 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (398)

1 star can not justify how poor they are

Bought my car insurance for the first time with this bogus so called big company and been told in 5 days that my insurance will cancel after 15 days. While i called them to know reason just after received the txt been told my insurance already cancelled. And I drove around 60 miles on that day without any insurance. Later while i told them that my insurance supposed to cancel after 14 days not 5 days they said it will be reinstate. The reason they cancelled my insurance because I took too many quotations. DONT TRAPPED AS THEY ALMOST ALWAYS GIVE THE CHEAPEST PRICE IN COMPARE SITES. Pay extra and stay safe. See their reviews from different sites before put your feet to their trap. Reviewed on: 29th October 2016

Easy transfer

Really good customer service, had a pickle transferring and setting up an online account - they had it sorted within 2 mins Reviewed on: 13th October 2016

Very unhelpful

I have found this the most unhelpful car insurance company I have ever been insured with me. Most of their employee's on the phone are unhelpful and some are plain rude. I contacted them in regards to accident I was involved in which wasn't my fault and they were very unhelpful in regards to helping me with the claim and they also gave me the wrong information for who and which insurance company I needed to speak to. I wont be going back to Esure. Reviewed on: 10th October 2016

good price for car insurance

easy to use comparison sites and then get a deal with Esure Reviewed on: 7th October 2016

I would give zero stars if I could

Absolutely awful company. Hope you never ever have reason to claim, they are cheap for a reason. They are the absolute worst and how they have 5 star defaqto is beyond me. Please, do yourself a favour and for the sake of your nerves and sanity go with someone else. Reviewed on: 24th September 2016

The Cheapest

My second year with Esure car insurance. One of the cheapest around. Reviewed on: 17th September 2016

Finally...wow!

After years of flirting with a large selection of insurers for my car insurance, I have finally found my perfect match! Esure have always matches my best offer and their multi car insurance has saved us loads. Their customer service is top notch too. No complaints here. Thank you Esure! Reviewed on: 17th September 2016

A complete nightmare

I would be very wary about using Esure for car insurance. I have been with them for a few years without issues and had made only one claim in recent years for a small dent. After reporting an incident with an uninsured third party however, I received a letter telling me they were cancelling my policy renewal as they did not consider it economically viable (leaving me with only one day to sort insurance from someone else). I pointed out that I had decided not to begin a claim in the end, and was only then informed that the uninsured driver had made a claim on my policy. Esure had decided to payout to the other driver without contesting the situation or even consulting me (despite the fact that the other party was at least partially at fault for the incident - and was driving illegally). Esure were very unhelpful on the phone, didn't call back with information as they had said they would and I had to chase them to find out what was going on. It seems they did not even the report the other driver to the police, despite having confirmation that he was driving without insurance. I found them to be unhelpful, uninterested in establishing the facts and completely unprofessional. Reviewed on: 9th September 2016

great price for comprehensive car insurance

I used a comparison website ( sorry I can not remember which one ) , anyway of all the results on some sites with similar or fraction dearer prices I chose ESure, which was not a company I knew much about, bearing in mind that when I was 18 I had worked as a Fire Underwriter for Commercial Union Group; so I know a fair amount about numerous insurance companies. Reviewed on: 31st August 2016

Check your renewal letter with Churchill

My car insurance was up for renewal and the incumbents Churchill put up my premium by 60%, no claims or callouts during the year. A quick comparison saw Esure give me the same price as the previous year with Churchill. I informed churchill of my quote and they had the cheek to try and match it. Always check your renewal letter as they tried to rip me off! Thank you Esure, I hope you are just as good for next year's renewal! Reviewed on: 29th August 2016

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