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esure: Car insurance reviews

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1.75
Based on 400 reviews, last reviewed 15th Aug 2025
No new 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
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10%
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3%
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3%
See only 1 star reviews
66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Ensure owe me £1,200 Ensure will not return my 2024 car insurance also my 2025 . They took this money out of my bank £496 . Then they took £831 for 2025 . I had used anoth... Read more Reviewed on: 15th August 2025
Helen J's avatar
Helen J
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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (400)

Great Price - Great Cover

5
Great price, equal cover levels but as always if you are getting breakdown cover do this separately as you will get a better deal. Reviewed on: 4th July 2017
glenn hutton's avatar
glenn hutton

Great when signing up terrible when actually needed for a claim

1
Hit by another esure driver when I wasn't in the vehicle yet esure are charging me more on my renewal because of it and said I now owe them for not being happy with my repair due to the work having to be redone Reviewed on: 1st July 2017
Anonymous's avatar
Anonymous

Good service

5
Generally pleased with how I have been treated as a customer. Reviewed on: 29th June 2017
John Pepworth's avatar
John Pepworth

Great friendly service, fantastic prices and the best cover.

5
We have been with Esure car insurance now for 2 years and we have had no problems and we are very happy with the genuine friendly customer service. Reviewed on: 11th June 2017
Sandra Jo Siddall's avatar
Sandra Jo Siddall

Claim

1
If u pay is ok, if u claim accident but not your fault 100 problems, rubbish communication. I'm Not recommended Reviewed on: 8th June 2017
Trevor 's avatar
Trevor

dont ever use it to make a claim

1
they made me make a claim on MY policy from a hit and run driver. Not interested in people just there money, they use tinpot repair centers - it took over 4 weeks to fix my dent .. Reviewed on: 24th May 2017
Anonymous's avatar
Anonymous

Idiots

1
Completely unknown to me, their attempt to take a monthly payment failed... fair enough... BUT no phone call, no letter, nothing... The first I hear of any issues is after receiving a text message this morning while at work saying that my car insurance has been cancelled 3 DAYS AGO!.. Really?! REALLY?!! Reviewed on: 16th May 2017
martin's avatar
martin

Just another Insurance company...

3
Although setting up my insurance online was simple & the ability to upload documents online is a welcome relief, now that I've had to speak to someone this experience has started to unravel Reviewed on: 28th April 2017
Michael Harris's avatar
Michael Harris

Bunch of jokers

1
After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however esure failed to request the footage and did not investigate the claim. Obviously cheaper for me to foot the cost rather than esure to actually do their job. From numerous complaints it is evident from the outset esure had no intentions of following up the claim. Now awaiting response from the ombudsman. DO NOT USE THESE COWBOYS Reviewed on: 28th January 2017
Tony's avatar
Tony

Don't use Esure

1
I have recently had my car stolen then recovered, it took them over 4 weeks to give me a courtesy car even though they had possession of the car within the first week. It has been 4 weeks and they haven't declared whether it has been written off or repairable. The staff and not sympathetic and do not care. I asked to be contacted daily by someone as it was me who was chasing them but daily...but surprise surprise they didn't and it was still me chasing up a team who quite frankly didn't care that I didn't have a car or any means of transport for 4 weeks. They have so much small print which you don't get to notice until you make a claim and costs you much more..Go with someone more trustworthy such as Directline I will never ever go back to Esure ever again. Reviewed on: 6th January 2017
Jazz Singh's avatar
Jazz Singh

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