Write a review

Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.11 (393 reviews)

View other Esure products

1.70

Based on 393 reviews, last reviewed 1st Apr 2025

100% decrease in 5 star reviews

in the past 90 days

167% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Worst insurance company One of the worst insurance company ever. It’s been almost over half a year that they are dealing with my claim. Their advisors don’t respond properly ... Read more Reviewed on: 1st April 2025

Read all reviews Write a review

About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Review Esure: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Esure Car Insurance reviews (393)

Just another Insurance company...

Although setting up my insurance online was simple & the ability to upload documents online is a welcome relief, now that I've had to speak to someone this experience has started to unravel Reviewed on: 28th April 2017

Bunch of jokers

After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however esure failed to request the footage and did not investigate the claim. Obviously cheaper for me to foot the cost rather than esure to actually do their job. From numerous complaints it is evident from the outset esure had no intentions of following up the claim. Now awaiting response from the ombudsman. DO NOT USE THESE COWBOYS Reviewed on: 28th January 2017

Don't use Esure

I have recently had my car stolen then recovered, it took them over 4 weeks to give me a courtesy car even though they had possession of the car within the first week. It has been 4 weeks and they haven't declared whether it has been written off or repairable. The staff and not sympathetic and do not care. I asked to be contacted daily by someone as it was me who was chasing them but daily...but surprise surprise they didn't and it was still me chasing up a team who quite frankly didn't care that I didn't have a car or any means of transport for 4 weeks. They have so much small print which you don't get to notice until you make a claim and costs you much more..Go with someone more trustworthy such as Directline I will never ever go back to Esure ever again. Reviewed on: 6th January 2017

They're a joke!

I've been with Esure for the past 3 years as they would give me good deals and I thought to stick to one insurance. This year my car was parked and was made aware by a witness that the car had been bumped into. The rear bumper was left wonkey. The witness took pictures of the van suspect (VRM plus even company name and tel number as it was printed on the sides) and sent them to me. For the first time in 18 years I made a claim. Guess what, the witness did not wish to respond to Esure, the pictures suddenly became unimportant, and for that reason I was blamed at fault 100%. There was no compromising whatsoever with the other insurer and were not very helpful over the phone. I didn't even see the accident but I was totally blamed. This year my premium has gone from 350 to almost 800! I'm so looking forward to call them to cancel the policy to say what a joke company they are. If you take it up, good luck when you make a claim. And what I understood is that the longest you are their customer and the worst will be for you! Try it and you'll trust me! Reviewed on: 17th December 2016

cheats, fraud company

worst insurer i have had the misfortune of dealing with in 6 years. They doubled the premium for changing address even though it is a nicer area. I can understand 50-100 pounds increase but 500 pounds increase is literally robbing people off their money . Cancelled policy half way down but lost most of the money..glad to get rid off it anyway. Don't tell me you have not been warned Reviewed on: 30th November 2016

1 star can not justify how poor they are

Bought my car insurance for the first time with this bogus so called big company and been told in 5 days that my insurance will cancel after 15 days. While i called them to know reason just after received the txt been told my insurance already cancelled. And I drove around 60 miles on that day without any insurance. Later while i told them that my insurance supposed to cancel after 14 days not 5 days they said it will be reinstate. The reason they cancelled my insurance because I took too many quotations. DONT TRAPPED AS THEY ALMOST ALWAYS GIVE THE CHEAPEST PRICE IN COMPARE SITES. Pay extra and stay safe. See their reviews from different sites before put your feet to their trap. Reviewed on: 29th October 2016

Easy transfer

Really good customer service, had a pickle transferring and setting up an online account - they had it sorted within 2 mins Reviewed on: 13th October 2016

Very unhelpful

I have found this the most unhelpful car insurance company I have ever been insured with me. Most of their employee's on the phone are unhelpful and some are plain rude. I contacted them in regards to accident I was involved in which wasn't my fault and they were very unhelpful in regards to helping me with the claim and they also gave me the wrong information for who and which insurance company I needed to speak to. I wont be going back to Esure. Reviewed on: 10th October 2016

good price for car insurance

easy to use comparison sites and then get a deal with Esure Reviewed on: 7th October 2016

I would give zero stars if I could

Absolutely awful company. Hope you never ever have reason to claim, they are cheap for a reason. They are the absolute worst and how they have 5 star defaqto is beyond me. Please, do yourself a favour and for the sake of your nerves and sanity go with someone else. Reviewed on: 24th September 2016

Do you have a different Esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Direct Line 3.57 from 354 reviews
Caravan Insurance
from Scenic Insurance 0.00 from 0 reviews
Cycle Insurance
from ETA Insurance 1.52 from 5 reviews

There's still more to see!

Esure has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub