Write a review

Go to business site

esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (413 reviews)

View other esure products

1.95

Based on 413 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

It is very helpful for customers, any time contact t... It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

Latest lowest rating:

1

The worse car insurance company imaginable The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, woul... Read more Reviewed on: 4th March 2026

Read all reviews Write a review

About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

Review esure: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

esure Car insurance reviews (413)

Serious lack of professionality and trasparency

When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I accepted. 2 weeks later I received a letter on behalf the company asking me for documents necessary for the policy renewal and furthermore they threatened me to close down the policy if I didn't provide such documents. Their request didn't make any sense cause the policy was been opened 2 weeks earlier, so I called the customer service, from the number on the letter, and the operator, assess that my policy was new, told me that they had to double my premium due to the fact that I couldn't provide that documents. Feeling teased, I try to understand and he told me that he couldn't explain me much more or do otherwise cause he was just a call center operator. So I asked him to explain me the procedure to close down the policy and he did it, explaining that I was due to pay a little fee for it. The day after I called again and another operator told me that I didn't have to pay anything and rather the company in 10 days repay me cause I was closing the policy at the first day of the month. So I closed down the policy but after a few days they took out the total amount for the premium from my bank account. I called back at the same number and the operator told me that that one was a fee for the closure. I explained what the 2 previously operators told me about and he told me that probably his colleagues were not well informed about the company policy and he couldn't do nothing cause he was just an operator. The call center team which is entrusted the customer service is making a really bad image of the entire company due to a serious lack of professionality and trasparency. Reviewed on: 9th April 2018

Great

Great company with good prices, would definately recommend Reviewed on: 4th April 2018

Delayed payments? We'll cancel your policy!

Cancelled my policy due to a few delayed payments-eventhough all was paid off before their "deadline" Reviewed on: 13th February 2018

Fast friendly and reliable service

I used Esure for last years car insurance, sadly they couldn't be beaten on price this year. However I will say they have a great customer service team. I experience a little bump in the car and they were very helpful indeed. In the end the claim didn't go through as the other driver decided they could fix things themselves. Esure were great, there was no pressure to put a claim in and they didn't hound me with phone calls when I came to leave their service either. Reviewed on: 1st October 2017

Reliable and cheap

Great cover cost and good customer service via website portal, phone and email. Reviewed on: 1st October 2017

Fantastic service

Esure always offer competitive prices and all their staff know exactly what products they sell. They are very professional as well as friendly Reviewed on: 1st October 2017

Lies and lack of accountability

Left us a courtesy car that was a van. Made us chase it up with the third party and forgot that I was the customer. Lied through the process about when it would arrive and that they had spoken to the company providing the car. Was told not disruption to our life yet we have lost 2 days missed appointments and our sons football presentation to stare at a van that we were not comfortable or safe to drive. Disgusted Reviewed on: 22nd September 2017

Excellent company

Got very competitive cover from the for my Mercedes. Reviewed on: 20th September 2017

Sometimes expensive

A fine company overall, can be a little expensive Reviewed on: 18th September 2017

incompetente

someone crushed into my car, the police after investigation gave the fault to third party, but Esure still charged me for all the repair and also charge me extra the following year and I am still pay extra with an other insurance company due to esure not clearing my claim. don't use them, they lost all reports from police and they told me that they could not do anything about it. Reviewed on: 12th September 2017

Do you have a different esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorhome insurance
from Ripe Insurance 4.92 from 803 reviews
Car Insurance
from Legal and General 4.80 from 5 reviews
Car insurance
from Diamond Insurance 4.00 from 106 reviews

Want to see more from esure?

Pet Insurance
from esure 3.67 from 6 reviews
Home insurance
from esure 2.49 from 80 reviews
Travel Insurance
from esure 1.96 from 9 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub