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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (396 reviews)

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1.71

Based on 396 reviews, last reviewed 21st Apr 2025

No new 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

I’ve changed car so changed it on policy so my new c... I’ve changed car so changed it on policy so my new car gets covered. When phoned them first time to swap cars on policy she typed reg number incorrect... Read more Reviewed on: 21st April 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (396)

Very professional

Their premium for my Audi TT were far better than other companies I contacted eg Aviva. They explained very clearly what my options were . They emailed the policy to me without any delay. Very professional staff Reviewed on: 2nd August 2017

Really helpful

I took out my car insurance with Esure this year. I set it up online on monthly direct debit but decided I'd rather pay it in full. Called them and they were so helpful and it was sorted and I had my documents within minutes. Highly recommend. Reviewed on: 25th July 2017

Own repair garage Gemini useless

Taken car to esure repair garage 4 times. 1st time indicator light flashing to fast. 2nd time bumper, headlight,wing, bonnet all out of sync. Not new at all just tried to repair wing with glue round the wheel arch. Promised £30 if I took it back to them instead of taking it to my main dealer & did not get the £30. Because I was not satisfied with the results 2nd time round. Rang esure up and they got hoopers out to look at the car with the mechanic from the garage, who was rude with an attitude. Eventually took it to my car dealership who did a good job with all expenses paid. Also got compensation for what I went through. All this took 3 1/2 months. Only had minor accident. Gemini are no good at repairs & cut costs, hoping that you would not notice. Look on google and feedback from the company. Use your own garage of your own choice when you've been in an accident. Reviewed on: 21st July 2017

Esure has great initial prices but with a catch

Great initial price for my car insurance as a new customer especially as I have been driving for a long time and had a few years no claims but there is no benefit to being an exsisting customer. They charge you more, customer service tries to explain insurance to you which is very patronising. Looking to switch now because the cost of my insurance is now the same as a friend of mine who has only been driving a year. Makes no sense! Shop around don't just automatically renew! Reviewed on: 20th July 2017

Good

I have been with esure for 3 years and cannot fault anything that they do, easy to renew and a good price. Reviewed on: 18th July 2017

Excellent company

Wonderful company, very reasonable when I was involved in a car accident. The case was settled well Reviewed on: 5th July 2017

Great Price - Great Cover

Great price, equal cover levels but as always if you are getting breakdown cover do this separately as you will get a better deal. Reviewed on: 4th July 2017

Great when signing up terrible when actually needed for a claim

Hit by another esure driver when I wasn't in the vehicle yet esure are charging me more on my renewal because of it and said I now owe them for not being happy with my repair due to the work having to be redone Reviewed on: 1st July 2017

Good service

Generally pleased with how I have been treated as a customer. Reviewed on: 29th June 2017

Great friendly service, fantastic prices and the best cover.

We have been with Esure car insurance now for 2 years and we have had no problems and we are very happy with the genuine friendly customer service. Reviewed on: 11th June 2017

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