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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

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1.86

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (409)

Reliable and cheap

Great cover cost and good customer service via website portal, phone and email. Reviewed on: 1st October 2017

Fantastic service

Esure always offer competitive prices and all their staff know exactly what products they sell. They are very professional as well as friendly Reviewed on: 1st October 2017

Lies and lack of accountability

Left us a courtesy car that was a van. Made us chase it up with the third party and forgot that I was the customer. Lied through the process about when it would arrive and that they had spoken to the company providing the car. Was told not disruption to our life yet we have lost 2 days missed appointments and our sons football presentation to stare at a van that we were not comfortable or safe to drive. Disgusted Reviewed on: 22nd September 2017

Excellent company

Got very competitive cover from the for my Mercedes. Reviewed on: 20th September 2017

Sometimes expensive

A fine company overall, can be a little expensive Reviewed on: 18th September 2017

incompetente

someone crushed into my car, the police after investigation gave the fault to third party, but Esure still charged me for all the repair and also charge me extra the following year and I am still pay extra with an other insurance company due to esure not clearing my claim. don't use them, they lost all reports from police and they told me that they could not do anything about it. Reviewed on: 12th September 2017

Appalling

Absolutely appalling service. In fact, no service at all. I have only left one star, as it will not let me leave no stars. Rude, totally unhelpful, lazy. Reviewed on: 7th September 2017

Competitive

Always end up choosing Esure - all covers I need for a competitive price. Both me and my husband are insure with them. Reviewed on: 6th September 2017

Good Value Insurance

A good company to go with. Looked around and these offered the best deal, well this company and another but this company was slightly cheaper. Cant say for anything else as haven't required any thing from them other that the initial insurance for the year. Reviewed on: 27th August 2017

Simple and efficient

Competitive price, easy to deal with, efficient, trustworthy.....all you need really Reviewed on: 19th August 2017

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