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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

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1.74

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (397)

Lies and lack of accountability

Left us a courtesy car that was a van. Made us chase it up with the third party and forgot that I was the customer. Lied through the process about when it would arrive and that they had spoken to the company providing the car. Was told not disruption to our life yet we have lost 2 days missed appointments and our sons football presentation to stare at a van that we were not comfortable or safe to drive. Disgusted Reviewed on: 22nd September 2017

Excellent company

Got very competitive cover from the for my Mercedes. Reviewed on: 20th September 2017

Sometimes expensive

A fine company overall, can be a little expensive Reviewed on: 18th September 2017

incompetente

someone crushed into my car, the police after investigation gave the fault to third party, but Esure still charged me for all the repair and also charge me extra the following year and I am still pay extra with an other insurance company due to esure not clearing my claim. don't use them, they lost all reports from police and they told me that they could not do anything about it. Reviewed on: 12th September 2017

Appalling

Absolutely appalling service. In fact, no service at all. I have only left one star, as it will not let me leave no stars. Rude, totally unhelpful, lazy. Reviewed on: 7th September 2017

Competitive

Always end up choosing Esure - all covers I need for a competitive price. Both me and my husband are insure with them. Reviewed on: 6th September 2017

Good Value Insurance

A good company to go with. Looked around and these offered the best deal, well this company and another but this company was slightly cheaper. Cant say for anything else as haven't required any thing from them other that the initial insurance for the year. Reviewed on: 27th August 2017

Simple and efficient

Competitive price, easy to deal with, efficient, trustworthy.....all you need really Reviewed on: 19th August 2017

Best help I ever had

After a "lovely " ( not ) man took the backend off my car off on a supermarket car park , because he was impatient with the line off cars and wanted to get off the carpark put miss judged the size off his car and was very aggressive towards me and my 14 year old daughter ( who got a bit gobby ) kids !! They were very good and handled it in a very professional way and took all the worry off me and " got it sorted " My car is not worth much but with low milages and the fact I am a childminder so most days have 6 borrowed baby's in it, it's prise less to me and was sorted with in 48 hours , a very happy customer Reviewed on: 5th August 2017

CAR INSURANCE

IN 2016 I switched to Esure , by using a comparison site and with my maximum No Claims reduction they were cheapest company . then I got renewal notice in March 2017 which was even cheaper than 2016 price; so I renewed with Esure. Reviewed on: 2nd August 2017

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