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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (405 reviews)

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1.83

Based on 405 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

4

Pretty reasonable I received a car insurance renewal quote which was actually lower than the previous year and compared well to other providers. It was easy enough to c... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Ensure owe me £1,200 Ensure will not return my 2024 car insurance also my 2025 . They took this money out of my bank £496 . Then they took £831 for 2025 . I had used anoth... Read more Reviewed on: 15th August 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (405)

Great online service!

Provides a great online service with policies that are easy to understand and purchase. I was also impressed with the follow up email detailing the contents of my insurance policy. Reviewed on: 18th May 2018

Disgusting service

Absolutely disgusting service. I wish i could give 0 star, and that's not me exaggerating. My partners car was involved in an accident and they got there repairers to get the car fixed. Pictures were taken as well as a visual and practical examination was taken upon collecting the car. On the day the car was "fixed" and being dropped, the driver seemed really eager to drop the car off without me having time to analyse the vehicle. Called me and i told him i would be down in 1 min, less than 30 seconds he was at my door and ready to hand the keys and take payment without my assessing the vehicle. While inspecting the vehicle and waiting for him to get through to the garage so i can make bank payment i luckily decided to take a seat in the car as it was cold, that was when i noticed that the force to open the door was a lot. Sat in the car for 1 min and tried to open the door and it was so stiff i had to use my second hand to push it open. When i asked the driver about it, he quickly said oh there is no issue, then LIED and said oh remember you said there was an issue with the door. But i quickly reminded him that we inspected the vehicle together and marked the issues that there were problems and the passenger door was not one of them. I have now been trying to liaise with ESURE who have not done anything to help but rather communicate with the repairers - GEMINI in Nuneaton and failed to escalate it upon my request. I will be taking this to the full extreme as my partner is not in the country no more and i have been managing the case. I'm currently insured with ESURE and will be CANCELLING insurance asap. As well as making it my personal case to make others aware of how horrible they are to its customers. By law the garage are subject to the Supply of goods and services act 1982, and this has not been done. Reviewed on: 11th April 2018

Serious lack of professionality and trasparency

When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I accepted. 2 weeks later I received a letter on behalf the company asking me for documents necessary for the policy renewal and furthermore they threatened me to close down the policy if I didn't provide such documents. Their request didn't make any sense cause the policy was been opened 2 weeks earlier, so I called the customer service, from the number on the letter, and the operator, assess that my policy was new, told me that they had to double my premium due to the fact that I couldn't provide that documents. Feeling teased, I try to understand and he told me that he couldn't explain me much more or do otherwise cause he was just a call center operator. So I asked him to explain me the procedure to close down the policy and he did it, explaining that I was due to pay a little fee for it. The day after I called again and another operator told me that I didn't have to pay anything and rather the company in 10 days repay me cause I was closing the policy at the first day of the month. So I closed down the policy but after a few days they took out the total amount for the premium from my bank account. I called back at the same number and the operator told me that that one was a fee for the closure. I explained what the 2 previously operators told me about and he told me that probably his colleagues were not well informed about the company policy and he couldn't do nothing cause he was just an operator. The call center team which is entrusted the customer service is making a really bad image of the entire company due to a serious lack of professionality and trasparency. Reviewed on: 9th April 2018

Great

Great company with good prices, would definately recommend Reviewed on: 4th April 2018

Delayed payments? We'll cancel your policy!

Cancelled my policy due to a few delayed payments-eventhough all was paid off before their "deadline" Reviewed on: 13th February 2018

Fast friendly and reliable service

I used Esure for last years car insurance, sadly they couldn't be beaten on price this year. However I will say they have a great customer service team. I experience a little bump in the car and they were very helpful indeed. In the end the claim didn't go through as the other driver decided they could fix things themselves. Esure were great, there was no pressure to put a claim in and they didn't hound me with phone calls when I came to leave their service either. Reviewed on: 1st October 2017

Reliable and cheap

Great cover cost and good customer service via website portal, phone and email. Reviewed on: 1st October 2017

Fantastic service

Esure always offer competitive prices and all their staff know exactly what products they sell. They are very professional as well as friendly Reviewed on: 1st October 2017

Lies and lack of accountability

Left us a courtesy car that was a van. Made us chase it up with the third party and forgot that I was the customer. Lied through the process about when it would arrive and that they had spoken to the company providing the car. Was told not disruption to our life yet we have lost 2 days missed appointments and our sons football presentation to stare at a van that we were not comfortable or safe to drive. Disgusted Reviewed on: 22nd September 2017

Excellent company

Got very competitive cover from the for my Mercedes. Reviewed on: 20th September 2017

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