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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (413 reviews)

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1.95

Based on 413 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

It is very helpful for customers, any time contact t... It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

Latest lowest rating:

1

The worse car insurance company imaginable The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, woul... Read more Reviewed on: 4th March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (413)

Good Choice

Gave me everything I needed for cover and a good price but please leave it to me to re-new, I do not like auto-renew. Reviewed on: 14th August 2018

Positive experience so far

Recently changed to Esure after seeing really positive reviews online. Also had windscreen repair recently and had cheque reimbursement quickly as promised afterwards. Thankfully not had to deal with any accidents so cannot comment on that side of things. Reviewed on: 10th August 2018

Hidden charges

Beware this company charges to cancel or amend a policy. Disgraceful. Steer clear. Theives. Reviewed on: 6th August 2018

Unhelpful

Auto-renewed our insurance without telling us, resulting in a charge on our credit card (which has since been refunded). Would not recommend. Reviewed on: 30th July 2018

Car

Easy to buy does what it says on the tin Reviewed on: 21st July 2018

Restrictive Contract

No pro rata refund if policy is terminated early - must pay cancellation fee. Reviewed on: 17th July 2018

Pretty Good

Been with them 2 years now, went to them because they had the best price at the comparable level of cover. Second year they put the price up even though i hadn't claimed, I called them and got them to drop it to last years price or I would go elsewhere, which they did. Reviewed on: 17th July 2018

Great

As long as I get a good renewal price I will definitely stay with Esure. Great service and nothing is a problem. Reviewed on: 17th July 2018

Great online service!

Provides a great online service with policies that are easy to understand and purchase. I was also impressed with the follow up email detailing the contents of my insurance policy. Reviewed on: 18th May 2018

Disgusting service

Absolutely disgusting service. I wish i could give 0 star, and that's not me exaggerating. My partners car was involved in an accident and they got there repairers to get the car fixed. Pictures were taken as well as a visual and practical examination was taken upon collecting the car. On the day the car was "fixed" and being dropped, the driver seemed really eager to drop the car off without me having time to analyse the vehicle. Called me and i told him i would be down in 1 min, less than 30 seconds he was at my door and ready to hand the keys and take payment without my assessing the vehicle. While inspecting the vehicle and waiting for him to get through to the garage so i can make bank payment i luckily decided to take a seat in the car as it was cold, that was when i noticed that the force to open the door was a lot. Sat in the car for 1 min and tried to open the door and it was so stiff i had to use my second hand to push it open. When i asked the driver about it, he quickly said oh there is no issue, then LIED and said oh remember you said there was an issue with the door. But i quickly reminded him that we inspected the vehicle together and marked the issues that there were problems and the passenger door was not one of them. I have now been trying to liaise with ESURE who have not done anything to help but rather communicate with the repairers - GEMINI in Nuneaton and failed to escalate it upon my request. I will be taking this to the full extreme as my partner is not in the country no more and i have been managing the case. I'm currently insured with ESURE and will be CANCELLING insurance asap. As well as making it my personal case to make others aware of how horrible they are to its customers. By law the garage are subject to the Supply of goods and services act 1982, and this has not been done. Reviewed on: 11th April 2018

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