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esure: Car insurance reviews

Name: Car insurance
Rating: 2.13 (406 reviews)

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1.85

Based on 406 reviews, last reviewed 9th Sep 2025

400% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Ensure owe me £1,200 Ensure will not return my 2024 car insurance also my 2025 . They took this money out of my bank £496 . Then they took £831 for 2025 . I had used anoth... Read more Reviewed on: 15th August 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (406)

Fantastic Service

Brilliant service, fair prices and always easy to deal with on the phone. Reviewed on: 20th September 2018

Great prices for car insurance

I got a much better quote from esure when renewing my car insurance than I did from other companies Reviewed on: 14th September 2018

Liars, openly deceitful company with no respect for contract law

So, after an accident at the beginning of August I was almost immediately called by the 3rd party insurer and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, obviously. While the write off of the car was dealt with quickly, it now transpires that there was never any intention of the £100 cheque being paid. Having initially been offered the payment by "Scott" on the 2nd, I finally decided to chase the absent amount on 24th, being assured that the cheque would be sent out immediately - another perfectly pleasant operator, just lying through her teeth, obviously. So here we are, a month later, and I've just sat through a 10 minute "screw you" with "Tom", clearly the last line of indifference in this third rate company's arsenal of mediocre functionaries. A couple of minutes of being talked over and I was put on hold indefinitely - guess I can go whistle for the money you owe me then? It's worth noting that these petty crooks operate out of Scotland, so they consider themselves immune to the rule of law that governs breach of contract (and openly fraudulent activity) in the rest of what used to be Britain. All I can say is this - if some crook from eSure tries to con you into saving them money, don't do it - let your insurance company hit them with whatever grossly inflated expenses they want, it's the least they deserve!! Reviewed on: 3rd September 2018

Good Choice

Gave me everything I needed for cover and a good price but please leave it to me to re-new, I do not like auto-renew. Reviewed on: 14th August 2018

Positive experience so far

Recently changed to Esure after seeing really positive reviews online. Also had windscreen repair recently and had cheque reimbursement quickly as promised afterwards. Thankfully not had to deal with any accidents so cannot comment on that side of things. Reviewed on: 10th August 2018

Hidden charges

Beware this company charges to cancel or amend a policy. Disgraceful. Steer clear. Theives. Reviewed on: 6th August 2018

Unhelpful

Auto-renewed our insurance without telling us, resulting in a charge on our credit card (which has since been refunded). Would not recommend. Reviewed on: 30th July 2018

Car

Easy to buy does what it says on the tin Reviewed on: 21st July 2018

Restrictive Contract

No pro rata refund if policy is terminated early - must pay cancellation fee. Reviewed on: 17th July 2018

Pretty Good

Been with them 2 years now, went to them because they had the best price at the comparable level of cover. Second year they put the price up even though i hadn't claimed, I called them and got them to drop it to last years price or I would go elsewhere, which they did. Reviewed on: 17th July 2018

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