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esure: Car insurance reviews

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1.74
Based on 397 reviews, last reviewed 22nd May 2025
No new 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
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66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025
Pir H's avatar
Pir H
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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (397)

Pretty Good

4
Been with them 2 years now, went to them because they had the best price at the comparable level of cover. Second year they put the price up even though i hadn't claimed, I called them and got them to drop it to last years price or I would go elsewhere, which they did. Reviewed on: 17th July 2018
glenn hutton's avatar
glenn hutton

Great

5
As long as I get a good renewal price I will definitely stay with Esure. Great service and nothing is a problem. Reviewed on: 17th July 2018
steve thompson's avatar
steve thompson

Great online service!

4
Provides a great online service with policies that are easy to understand and purchase. I was also impressed with the follow up email detailing the contents of my insurance policy. Reviewed on: 18th May 2018
Amy Buckle's avatar
Amy Buckle

Disgusting service

1
Absolutely disgusting service. I wish i could give 0 star, and that's not me exaggerating. My partners car was involved in an accident and they got there repairers to get the car fixed. Pictures were taken as well as a visual and practical examination was taken upon collecting the car. On the day the car was "fixed" and being dropped, the driver seemed really eager to drop the car off without me having time to analyse the vehicle. Called me and i told him i would be down in 1 min, less than 30 seconds he was at my door and ready to hand the keys and take payment without my assessing the vehicle. While inspecting the vehicle and waiting for him to get through to the garage so i can make bank payment i luckily decided to take a seat in the car as it was cold, that was when i noticed that the force to open the door was a lot. Sat in the car for 1 min and tried to open the door and it was so stiff i had to use my second hand to push it open. When i asked the driver about it, he quickly said oh there is no issue, then LIED and said oh remember you said there was an issue with the door. But i quickly reminded him that we inspected the vehicle together and marked the issues that there were problems and the passenger door was not one of them. I have now been trying to liaise with ESURE who have not done anything to help but rather communicate with the repairers - GEMINI in Nuneaton and failed to escalate it upon my request. I will be taking this to the full extreme as my partner is not in the country no more and i have been managing the case. I'm currently insured with ESURE and will be CANCELLING insurance asap. As well as making it my personal case to make others aware of how horrible they are to its customers. By law the garage are subject to the Supply of goods and services act 1982, and this has not been done. Reviewed on: 11th April 2018
Kem's avatar
Kem

Serious lack of professionality and trasparency

1
When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I accepted. 2 weeks later I received a letter on behalf the company asking me for documents necessary for the policy renewal and furthermore they threatened me to close down the policy if I didn't provide such documents. Their request didn't make any sense cause the policy was been opened 2 weeks earlier, so I called the customer service, from the number on the letter, and the operator, assess that my policy was new, told me that they had to double my premium due to the fact that I couldn't provide that documents. Feeling teased, I try to understand and he told me that he couldn't explain me much more or do otherwise cause he was just a call center operator. So I asked him to explain me the procedure to close down the policy and he did it, explaining that I was due to pay a little fee for it. The day after I called again and another operator told me that I didn't have to pay anything and rather the company in 10 days repay me cause I was closing the policy at the first day of the month. So I closed down the policy but after a few days they took out the total amount for the premium from my bank account. I called back at the same number and the operator told me that that one was a fee for the closure. I explained what the 2 previously operators told me about and he told me that probably his colleagues were not well informed about the company policy and he couldn't do nothing cause he was just an operator. The call center team which is entrusted the customer service is making a really bad image of the entire company due to a serious lack of professionality and trasparency. Reviewed on: 9th April 2018
Stefano's avatar
Stefano

Great

4
Great company with good prices, would definately recommend Reviewed on: 4th April 2018
Steve Thompson's avatar
Steve Thompson

Delayed payments? We'll cancel your policy!

1
Cancelled my policy due to a few delayed payments-eventhough all was paid off before their "deadline" Reviewed on: 13th February 2018
Tomas Taujanskas's avatar
Tomas Taujanskas

Fast friendly and reliable service

4
I used Esure for last years car insurance, sadly they couldn't be beaten on price this year. However I will say they have a great customer service team. I experience a little bump in the car and they were very helpful indeed. In the end the claim didn't go through as the other driver decided they could fix things themselves. Esure were great, there was no pressure to put a claim in and they didn't hound me with phone calls when I came to leave their service either. Reviewed on: 1st October 2017
Emma Gough's avatar
Emma Gough

Reliable and cheap

4
Great cover cost and good customer service via website portal, phone and email. Reviewed on: 1st October 2017
Adrian Thornton's avatar
Adrian Thornton

Fantastic service

5
Esure always offer competitive prices and all their staff know exactly what products they sell. They are very professional as well as friendly Reviewed on: 1st October 2017
Louise Pickard's avatar
Louise Pickard

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