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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

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1.74

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (397)

Avoid using eSure, as they may leave you uninsured without your knowledge.

Stopped by the police, and informed that my car appeared on their system to be uninsured. Told them I was with eSure, and they advised that I HAD been with eSure but that eSure had cancelled the policy. Had absolutely NO communication from eSure to say there was any issue, despite eSure having my address, e-mail and home and mobile telephone numbers. AND I’M NOT THE ONLY PERSON THAT eSure HAVE DONE THIS TO. After EVENTUALLY getting a response having emailed a couple of their senior people, they say that they DID try to contact me, but they cannot PROVE that they did. My job depends on me being insurable on the company’s insurance, and I will now lose my job as a result of eSure’s screwup. MY ADVICE IS TO USE A TRUSTWORTHY INSURANCE COMPANY - DO NOT USE eSure OR ANY OTHER INSURANCE COMPANY WITHIN THE eSure GROUP OF COMPANIES (which also includes Sheila’s Wheels), or you may find yourself uninsured without knowing. eSure are untrustworthy, and do not care about their customers once they have initially signed up. Reviewed on: 16th October 2018

Fantastic Service

Brilliant service, fair prices and always easy to deal with on the phone. Reviewed on: 20th September 2018

Great prices for car insurance

I got a much better quote from esure when renewing my car insurance than I did from other companies Reviewed on: 14th September 2018

Liars, openly deceitful company with no respect for contract law

So, after an accident at the beginning of August I was almost immediately called by the 3rd party insurer and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, obviously. While the write off of the car was dealt with quickly, it now transpires that there was never any intention of the £100 cheque being paid. Having initially been offered the payment by "Scott" on the 2nd, I finally decided to chase the absent amount on 24th, being assured that the cheque would be sent out immediately - another perfectly pleasant operator, just lying through her teeth, obviously. So here we are, a month later, and I've just sat through a 10 minute "screw you" with "Tom", clearly the last line of indifference in this third rate company's arsenal of mediocre functionaries. A couple of minutes of being talked over and I was put on hold indefinitely - guess I can go whistle for the money you owe me then? It's worth noting that these petty crooks operate out of Scotland, so they consider themselves immune to the rule of law that governs breach of contract (and openly fraudulent activity) in the rest of what used to be Britain. All I can say is this - if some crook from eSure tries to con you into saving them money, don't do it - let your insurance company hit them with whatever grossly inflated expenses they want, it's the least they deserve!! Reviewed on: 3rd September 2018

Good Choice

Gave me everything I needed for cover and a good price but please leave it to me to re-new, I do not like auto-renew. Reviewed on: 14th August 2018

Positive experience so far

Recently changed to Esure after seeing really positive reviews online. Also had windscreen repair recently and had cheque reimbursement quickly as promised afterwards. Thankfully not had to deal with any accidents so cannot comment on that side of things. Reviewed on: 10th August 2018

Hidden charges

Beware this company charges to cancel or amend a policy. Disgraceful. Steer clear. Theives. Reviewed on: 6th August 2018

Unhelpful

Auto-renewed our insurance without telling us, resulting in a charge on our credit card (which has since been refunded). Would not recommend. Reviewed on: 30th July 2018

Car

Easy to buy does what it says on the tin Reviewed on: 21st July 2018

Restrictive Contract

No pro rata refund if policy is terminated early - must pay cancellation fee. Reviewed on: 17th July 2018

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