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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (411 reviews)

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1.95

Based on 411 reviews, last reviewed 2nd Mar 2026

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Absolutely AWFUL Mistake after mistake after mistake. After an accident, months delays, poor communication, car still not fixed 6 months later, customer service is a j... Read more Reviewed on: 2nd March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (411)

Great customer service

I have had car insurance with esure for a number of years now. They’re customer service via the telephone is top notch. Reviewed on: 11th May 2020

Avoid

Avoid this company paid last year £330, they send me a renewal letter with £600. When I call to don't renew the adviser Pipa turn off the call, poor costumer services. Reviewed on: 24th February 2020

Abysmal treatment towards loyal customer

Dreadful company. They are cheap for a reason. Pay a little more and get a much better service. Away to the states on business and missed a payment. Closed down my whole policy and wanted me to pay it off in full before I took out another car insurance policy Reviewed on: 26th September 2019

Abysmal. Cheap and nasty.

Came back from the states and my insurance had been cancelled due to one missed payment. No emails, no phonecall, no warning. Luckily I wasn't driving around unaware I wasn't covered for a week. Terrible communication, messed up registration plates a few times too. Avoid at all costs!!!!!!!! Reviewed on: 25th September 2019

Quick and easy

I love online. This company has everything available in an online dashboard and the renewal quote was perfect and service sealed the deal Reviewed on: 1st September 2019

Best price and cover

very easy to use the website and set up your policy , excellent price. Reviewed on: 28th August 2019

Excellent service

Just starting my 3rd year with esure, always competitive and decent level of cover (I'm fully comp and can drive other cars 3rd PFT which is very handy) recently added my partner to the policy and the person on the phone couldn't be more helpful, polite and also had a good sense of humour, made dealing with them a pleasure. Reviewed on: 10th August 2019

Great service

Spoke to them on the phone a few times and always had great service. Cheap car insurance too Reviewed on: 6th August 2019

Excellent

Friendly and helpful. Cheapest I found on the market without cheaping on the experience Reviewed on: 5th August 2019

Easy as pie

I got hit by an Eddie stobart lorry and esure were great. Got all reapira done no problem Reviewed on: 11th July 2019

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