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Chris Lane

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All reviews (3)

Review of the One Call Insurance, Car Insurance Broker:

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Car Insurance

Great value car insurance, easy to use website with helpful advice during each step. I was very happy with my renewal quote for my second year of motor cover with One Call. Reviewed on: 25th September 2024

Review of the Sainsburys Bank, Car Insurance:

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Sainsbury's Bank Car Insurance

I purchased car insurance online through Sainsbury's Bank in July 2023. The policy looked fine, and the cost was very reasonable and Sainsbury's are a trusted household name. I recently upgraded my mobile phone and somehow managed to lose, amongst other things, most of my emails, importantly the welcome email from Sainsbury's Bank which included my web reference policy number. So I cannot log in to my Sainsbury's Bank online portal to make a claim as I do not have the web reference number which is required to log in. So I phoned them, 6 times. Without exception they are always experiencing heavy volumes of calls (perhaps not enough staff at the "24/7" claims call centre?) On average I waited 50 minutes to an hour and was then disconnected. I did manage to actually speak to someone on one occasion who politely and promptly transferred me to another department after about 3 or 4 minutes I was disconnected. To say the customer service is abysmal is an understatement. Based on the cost of the policy I was not expecting a bells and whistles customer service, but hoped for at least some form of response when making a claim. You learn by your mistakes, very disappointed in Sainsbury's. Reviewed on: 27th August 2023

Review of the Starling Bank, Current Account:

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Starling Bank

First rate online banking, hassle free set up and easy to navigate app. Does everything I need online. Reviewed on: 24th March 2022

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