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Sainsburys Bank: Car insurance reviews

Name: Car insurance
Rating: 2.61 (157 reviews)

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2.61

Based on 157 reviews, last reviewed 13th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

No issues, good app. No issues, good app. Recommended. Reviewed on: 13th August 2026

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024

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About this product

If you’re a Nectar member, you’ll get a guaranteed discount on your Sainsbury’s Bank car insurance.

Sainsbury’s Bank car insurance is underwritten by a range of insurers, you’ll be told who the insurer is before you buy. You can choose between comprehensive and third-party cover depending on the protection you need.

Sainsbury’s Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsbury’s Bank before, you can also leave a review and share your experience.

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Sainsburys Bank Car insurance reviews (157)

Cancelling policy

Worst experience of my car insurance history. 49 calls to the number given and I was immediately cut off. One hold for over 1 hour. Spent a whole week trying to cancer. Eventually I Cancelled my direct debit then things began to move forward. After a bit of two and fro, logging a call back I was called immediately by an Extremely pleasant customer service agent. Policy now cancelled. Website and app all out of date and recorded Messages stating there is a high demand on a Monday……this is now Friday!!! I would avoid if you are trying to make changes that can’t be done on the app it’s a waste of your valuable time. Reviewed on: 28th July 2023

Do not use

The under writers are marker study and they are they have no customer service, please don’t put yourself through the stress. By far the worst company I have ever dealt with. Reviewed on: 11th July 2023

What a load of rubbish

If I could put 0 stars I would. The level of incompetence from this company is beyond belief. Hours on hold, multiple emails sent to different addresses and still no response. I had an accident last August and still waiting on the verdict so I can sort out my future car insurance. I have even sent an email to the complaints address but I doubt they’ll do anything. Avoid this company an absolute pile of rubbish. Reviewed on: 4th July 2023

Not recommended

Never use again Canx policy without telling you and only had 2 mths to go ridiculous company Reviewed on: 19th May 2023

Charged for cancelled policy

As the cost of the car insurance had nearly doubled this year we rang Sainsburys bank to refuse renewal of the policy. We took out a policy with another company. A couple of days after the start of the policy we received a letter from Sainsburys thanking us for renewing with them. It turned out that they had charged over £400 to our credit card despite us cancelling. Although they have agreed to return the money we will have it on our credit card bill this month and it will only be refunded in the next months bill. Fortunately we can cover the bill but we are not impressed. Reviewed on: 11th May 2023

Really bad car insurer

Customer service bad wish I had never taken insurance out with them I am going to pay cancellation fee and cancel with them my advise to everyone do not use this insurer Reviewed on: 13th April 2023

Don't use as they don't know anything

Can't change address, so they cancel policy without sending me info . Refund of policy money it not arrived as they are broker so law is not by them. Fals advertising that you can do online change details or anything it CAN'T BE DONE. DON'T BUY THEM AS THEY DONT CARE Reviewed on: 4th April 2023

If you think about getting Sainsbury car insurance - think twice, or more times

I got a decent quote a year ago on line through a compare website, but trying to get a small change was quite impossible. Telephoning was forever and I gave up trying. I stuck with the insurance as it was until my renewal came up quite a bit more expensive, so I decided io cancel. The ONLY way to do it is to telephone them. There were a variety of numbers to try, and every one came up with the same nausious woman relating all the options and how sorry she was I was kept waiting. I spent three hours on the phone before finally getting a PERSON. Never again. Reviewed on: 27th March 2023

Awful customer service awful service

Customer service are rude and argue back giving me her feelings is not what a customer is paying for or needs to hear !!! Calling someone petty is down right out of order increase of insurance was a clear rip off when it’s lower through the comparison site with them !!! And then the cancellation fee another rip off and being told they are the cheapest for cancellation fee is a downright lie never ever will I recommend or have anything to do with Sainsbury car insurance again Reviewed on: 17th March 2023

Two lots of car insurance

This company have been taking two lots of car insurance for a full year they said they would pay me back for one lot but still waiting 6 weeks later if it was the other way round they would not put up with it . Reviewed on: 16th March 2023

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