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Sainsburys Bank: Car Insurance reviews

Name: Car Insurance
Rating: 1.63 (155 reviews)

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1.53

Based on 155 reviews, last reviewed 3rd Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

Easy and professional experience Easy and professional experience Reviewed on: 8th October 2024

Latest lowest rating:

1

Go elsewhere - not a credit to the Sainsbury brand. Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them and... Read more Reviewed on: 3rd December 2024

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About this product

Are you looking for a new car insurance provider? Make an informed decision by checking out the Sainsbury’s Bank car insurance reviews on Smart Money People. Our reviews are left by genuine Sainsbury’s Bank customers, to help you shop with confidence.

Sainsbury’s Bank was founded in 1997, providing a variety of banking services, as well as insurance policies for home, pets, travel, life and cars. Sainsbury’s Nectar Card holders can obtain an extra discount on their policies.

What’s important to you in a car insurance policy? Perhaps you want some additional add-ons, like breakdown and courtesy car cover. Or maybe you simply need the highest level of cover for the lowest cost? Do you require cover for your child’s car seat or cover for driving in Europe? Whatever your situation, check out the Sainsbury’s Bank car insurance reviews on Smart Money People to see how genuine customers have rated their policies.

Have you taken out a car insurance policy with Sainsbury’s Bank? Leave an honest review to help other drivers find their perfect policy. Did you have to make a claim on your policy, and if so, how well was it dealt with? Did you choose any additional add-ons, and were they worth the money? Whether good or bad, leave a Sainsbury’s Bank car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

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Sainsburys Bank Car Insurance reviews (155)

What a load of rubbish

If I could put 0 stars I would. The level of incompetence from this company is beyond belief. Hours on hold, multiple emails sent to different addresses and still no response. I had an accident last August and still waiting on the verdict so I can sort out my future car insurance. I have even sent an email to the complaints address but I doubt they’ll do anything. Avoid this company an absolute pile of rubbish. Reviewed on: 4th July 2023

Not recommended

Never use again Canx policy without telling you and only had 2 mths to go ridiculous company Reviewed on: 19th May 2023

Charged for cancelled policy

As the cost of the car insurance had nearly doubled this year we rang Sainsburys bank to refuse renewal of the policy. We took out a policy with another company. A couple of days after the start of the policy we received a letter from Sainsburys thanking us for renewing with them. It turned out that they had charged over £400 to our credit card despite us cancelling. Although they have agreed to return the money we will have it on our credit card bill this month and it will only be refunded in the next months bill. Fortunately we can cover the bill but we are not impressed. Reviewed on: 11th May 2023

Really bad car insurer

Customer service bad wish I had never taken insurance out with them I am going to pay cancellation fee and cancel with them my advise to everyone do not use this insurer Reviewed on: 13th April 2023

Don't use as they don't know anything

Can't change address, so they cancel policy without sending me info . Refund of policy money it not arrived as they are broker so law is not by them. Fals advertising that you can do online change details or anything it CAN'T BE DONE. DON'T BUY THEM AS THEY DONT CARE Reviewed on: 4th April 2023

If you think about getting Sainsbury car insurance - think twice, or more times

I got a decent quote a year ago on line through a compare website, but trying to get a small change was quite impossible. Telephoning was forever and I gave up trying. I stuck with the insurance as it was until my renewal came up quite a bit more expensive, so I decided io cancel. The ONLY way to do it is to telephone them. There were a variety of numbers to try, and every one came up with the same nausious woman relating all the options and how sorry she was I was kept waiting. I spent three hours on the phone before finally getting a PERSON. Never again. Reviewed on: 27th March 2023

Awful customer service awful service

Customer service are rude and argue back giving me her feelings is not what a customer is paying for or needs to hear !!! Calling someone petty is down right out of order increase of insurance was a clear rip off when it’s lower through the comparison site with them !!! And then the cancellation fee another rip off and being told they are the cheapest for cancellation fee is a downright lie never ever will I recommend or have anything to do with Sainsbury car insurance again Reviewed on: 17th March 2023

Two lots of car insurance

This company have been taking two lots of car insurance for a full year they said they would pay me back for one lot but still waiting 6 weeks later if it was the other way round they would not put up with it . Reviewed on: 16th March 2023

Sainsburys should stick to groceries. Car related issues are not dealt with well at all!

i honestly do not know where to start. since the moment i reported the accident to the company, i have been distressed with the poor service i have received. miscommunication and omission of vital information. i am now over two weeks after the accident has occurred and my damaged car has still not been taken in for repair and i have not been given a replacement car as per the policy. everyone i have spoken to at the company have held their hands up telling me its not their problem and then i asked to speak to the manager and was passed over to a 'team leader' called Drew. he said he will call me back. that was two days ago. today i went to pick up the car and then informed it was a manual. i last drove one 20 years ago so for the sake of safety i have asked everyone i have spoken to over the duration of 17 days that i would require an automatic car. once i arrived to collect the car, they told me i have to pay extra per day for that - which will total an extra £200 on top of the £500 excess. No wonder Sainsburys Car Insurance was the cheapest - no experience or resources to deal with car accidents in a kind or timely fashion. i will be escalating this. Reviewed on: 16th March 2023

Ripping off people

If had read all these reviews before I subscribed, I would stay clear from this so called car insurance. Unlike most people, I thankfully didn't had to make a claim or update something. My issue I had is more pathetic than that...when I bought my insurance, I was promised 4000 nectar points so I thought why not...I filled up everything and entered my nectar card number as requested. Then nothing...I called them to enquire and they said to wait 60 days which I did...3 months after, no points, I called again and a guy told me he will request these points for me...waited but still no points after 2 months of waiting. Called again 3 weeks ago and spoke to a rude lady who was shouting like a fishmonger to tell I didn't qualify for this points as I didn't enter a promotional code (it goes without saying that no promo code was shown on check out...it was a lie) but she did say she will call me back to resolve the matter....of course she never did. I called again today and the same excuses have been brought up again this time blaming Money Supermarket for the issue but no way they were going to issue the points. I was fuming, wasted my time and my money! They cannot be trusted if they can't fulfill their promises for few points how can you trust them for car incident claim!!! This is coming from Sainsbury's group, I would stay well away from them...in all honesty I am not going to shop in their supermarket anymore either as I am disgusted by their behaviour....Liars and pathetic,that is what they are!!! Reviewed on: 15th March 2023

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