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Review of the Sainsburys Bank, Car Insurance:

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Sainsburys should stick to groceries. Car related issues are not dealt with well at all!

i honestly do not know where to start. since the moment i reported the accident to the company, i have been distressed with the poor service i have received. miscommunication and omission of vital information. i am now over two weeks after the accident has occurred and my damaged car has still not been taken in for repair and i have not been given a replacement car as per the policy. everyone i have spoken to at the company have held their hands up telling me its not their problem and then i asked to speak to the manager and was passed over to a 'team leader' called Drew. he said he will call me back. that was two days ago. today i went to pick up the car and then informed it was a manual. i last drove one 20 years ago so for the sake of safety i have asked everyone i have spoken to over the duration of 17 days that i would require an automatic car. once i arrived to collect the car, they told me i have to pay extra per day for that - which will total an extra £200 on top of the £500 excess. No wonder Sainsburys Car Insurance was the cheapest - no experience or resources to deal with car accidents in a kind or timely fashion. i will be escalating this. Reviewed on: 16th March 2023

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