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Gillian Harding

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Review of the Sainsburys Bank, Car Insurance:

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Charged for cancelled policy

As the cost of the car insurance had nearly doubled this year we rang Sainsburys bank to refuse renewal of the policy. We took out a policy with another company. A couple of days after the start of the policy we received a letter from Sainsburys thanking us for renewing with them. It turned out that they had charged over £400 to our credit card despite us cancelling. Although they have agreed to return the money we will have it on our credit card bill this month and it will only be refunded in the next months bill. Fortunately we can cover the bill but we are not impressed. Reviewed on: 11th May 2023

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