Got my son as a pay-as-you-go insurance with Marmalade in Sept 2023. First 1,000 miles was £1,500 and any additional 1,000 miles was £215. Fine, that seemed fair. Shortly after Christmas, Marmalade announced that there had been a mistake (!?!) in the calculation of the cost of additional miles and that we now had to pay £600 for any additional 1,000 miles. We complained the day after we received their email. We still haven't reached a resolution. Very poor show. We are now having to seek insurance from somewhere else and have very little to show for the £2,000+ that we paid them for 3 months worth of insurance.
Reviewed on: 19th January 2024
