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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.13 (150 reviews)

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2.12

Based on 150 reviews, last reviewed 24th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

21%

66%

Latest highest rating:

5

Easy to deal with and dealt with claims comprehensively Easy to deal with and dealt with claims comprehensively Reviewed on: 5th September 2025

Latest lowest rating:

1

Ignore their shiny emails. They send you big shiny images in your email ‘silver package’ ‘upgraded package’ ‘courtesy car included’. Horse *****. Read page 156783 of your policy... Read more Reviewed on: 24th November 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (150)

Hidden Charges, Rude Customer Services

I phoned Lloyds to cancel my Van insurance as I had sold the vehicle with 4 Months insurance remaining, their Customer Services person abruptly informed me there was a £55 charge to cancel the policy and a £50 refund (so i end up owing them £5?) I informed her that i could't find anything in my policy about a £55 charge and she assured me if was on page 7 - AAARRGGGHHH!!! - Give this Company a wide berth. Reviewed on: 6th June 2017

Quick and easy

Great prices and helpful on the phone. Reviewed on: 30th April 2017

great price

excellent company, very competitive and helpful on the phone when I claim! Reviewed on: 5th April 2017

Won't be using Lloyds!

Have fully comp cover with Lloyds for 04 plate Golf tdi130. Just under £200. Eventually got quote fot 07plate Passat tdi (wife's car) £569.17!!! Both in our 50's both working no convictions, one minor accident last year (I backed into a dinghy rudder and dented the boot lid) No explanation available for huge difference. Reviewed on: 12th December 2016

STAY WELL CLEAR

I advise all potential customers to stay well clear! Arranged my insurance of the phone last month, brilliant price very quick and simple paid lump sum over the phone. Then noticed more money was being taken out of my bank account, thought nothing of it other than a mistake, called up to find my insurance had been cancelled and was due to end at mid night (had I not rang I would never had been informed and continued to drive without being insured) from other reviews I can see I was lucky and noticed before I was uninsured. The more I have looked into this company the more apparent it has become that they do this a lot! Reviewed on: 19th October 2016

simple insurance

I did my insurance through a comparison website and Lloyds was the cheapest. I have not had any issues and the process was simple and quick. Reviewed on: 9th October 2016

Fair, reliable and friendly

I insured my car with Lloyds Bank - didn't give it a second thought after taking out the insurance, it was all very easy. Then, I had to scrap my car on the weekend *sob*. I nearly cried at the scrapyard, the poor old thing still drove perfectly, but the MOT would have cost too much. Anyway, I phoned Lloyds Bank to cancel my insurance. The adviser I spoke was really friendly and offered hims condolences. I didn't get charged an 'early cancellation fee', and even have £2.97 winging it's way to me as I had a week left of my policy! Woo hoo! Reviewed on: 19th September 2016

Fine so far

Recently changed to lloyds. Speedy and easy process, good price. Reviewed on: 17th September 2016

Just cancelled... :-(

Customer service rude and charge you wrong than credit controll call you that you owe them money I you should pay immediatly. I did not let it just go so asked for supervisor why is this charge and why they are so rude. Waited 1.5 hour on the phone when was told all is customer service fault so call them. I was transfered, waited an other 30 minutes when agreed to pay and they appologised for the mistache. Next morning got a call from credit controll that I owe them money and need to settle immediatly. Complained them and was promised that they close my account when the fund will be cleared. Conclusion: customer services (right hand) and credit controll (left hand) are separate department and right hand dont know what the left hand is doing. Never going to use them again. I am banking with Lloyds and as babk never had any problem in the last 9 years.... Reviewed on: 1st September 2016

charges

my hubby got a new car - charged 25 quid to change the registration number also extra money as well. I cancelled my policy and was charged for that as well. so not only do you get charged for changing your vehicle you also get charged for cancelling but don't get any money back!!!!!!! Reviewed on: 22nd August 2016

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