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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.1 (147 reviews)

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2.09

Based on 147 reviews, last reviewed 3rd Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

Good price Online quote, better price than last year. Attached to my bank accounts for easy access Reviewed on: 13th June 2025

Latest lowest rating:

1

Absolutely avoid LLoyds Car Insurance! Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to p... Read more Reviewed on: 3rd July 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (147)

Do It Yourself Insurance

Just claimed on my car insurance for accident which was not my fault. Got in touch with Lloyds who took details from here they factor everything else out and you have to provide ALL the details again and again. Enterprise for the car hire (5 minutes of explaining not my fault) and repair (again 20 minutes of reiterating what had already been disclosed) however if the claim is contested then not back to Lloyds it's over to the underwriter LV (40 minutes of reiterating all the details again) Lloyds did not pass these details on. What am I paying Lloyds for?? I have even been told I have to source the CCTV footage of the accident myself?? I paid Lloyds for Legal Protection. What a waste of time. Find someone who does some of the leg work for you. Lloyds have gotten off scot free as I can't get through to them to complain as all claim calls are handled by Enterprise. Pass the Parcel anyone? Reviewed on: 16th April 2018

lots of tricks

1/ you have to accept the 'auto renew' when you buy - you can only opt out afterwards 2/ renewal quote is supposed to give you last years price for comparison- but its not accurate - both mine and my husbands renewal came up with a figure for the previous years insurance far higher(nearlyÂ£100) than we actually paid - making the renewal quote look lower - nasty trick - needless to say I wont be renewing! Reviewed on: 7th March 2018

Auto renewal racket.BEWARE

Had policies for 50 years and always switch every year. Didn't spot the auto renewal fiddle with lloyds. Tried to stop credit card payment at last minute, but they insisted that I pay £20 for one days cover. Beware. Their second years price was almost double the first year and on MSE over 15 quotes were cheaper. Reviewed on: 25th February 2018

What a rip off

I rang to change my vehicle on my policy, the monthly payment not even for 12 months doubled. When I asked about cancelling the policy I was told that this would cost me £95. A new policy would cost me £200 more than a quote I had had. When I said I might as well run the policy and pay it, I was told well your 9 years no claim wont be able to be transferred, I don't care, I am not paying your rip off prices! Reviewed on: 23rd February 2018

Unhelpful

How the face of insurance has changed. There was a time when you could go to an insurer when you changed your car and it took five minutes to make an adjustment and they were happy to do this. Having changed my car recently for a smaller one with lower fuel consumption and less car tax I rang up my insurers, LLOYDS and asked them to change the car over for me only to be told that they couldn't do that. I would have to cancel my present insurance and start afresh. Get this though my new car was, despite being smaller in every way going to cost me more than the original one. Having gone to AVIVA for a quote they are prepared to cover the same car for nearly half the price. I have now had to cancel my LLOYDS policy at a cost of £48 and still I am saving money by going to AVIVA. We are frequently told about insurance cheats who make life very difficult for insurance companies but this works both ways. Will I ever go back to LLOYDS? Of course not! Do they care? I doubt that very much. Reviewed on: 22nd February 2018

Knowledgeable

The company handled my claim professionally and talked me through every step of the process. it could've been handled quicker, but that's the only issue. Reviewed on: 11th February 2018

Insurance

Highly recomended by myself, 20 yrs a customer! Reviewed on: 9th February 2018

different quotes same insurance

Had several quotes for my car insurance. charged a more expensive price than my policy stated. Spoke on phone , what a surprise , agent couldn't load the relevant price page but said he would arrange a "goodwill gesture" for the extra charged. I am a pensioner , maybe they just thought this old fart wouldn't notice. How wrong they were. check your policy details carefully. Reviewed on: 18th January 2018

as good as ever

had an accident and the car insurance at lloyds were so helpful Reviewed on: 24th December 2017

very good very helpful

lloyds were the cheapest and there customer service was spot on and fair Reviewed on: 24th December 2017

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