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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.09 (145 reviews)

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2.05

Based on 145 reviews, last reviewed 26th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

This is an excellent car company to work with This is an excellent company to work with Reviewed on: 26th February 2025

Latest lowest rating:

1

Please avoid. Please avoid. If you ever have to make a claim the customer services is shocking you get passed round from pillar to post, no one wants to take owners... Read more Reviewed on: 10th February 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (145)

First Time Drivers Be Careful

Website tracking is always an issue and I believe that I was caught out when I first signed to be with Lloyds as a car insurer. My prices were raised and even though I was not the main driver on my car due to it being shared with a long time driver it was still very pricey. The coverage of the insurance itself is good and of course for safety it is best to pay that bit extra but when it came to renewing the price didn't change at all and so I will be looking for new insurance very soon. Reviewed on: 25th September 2017

Complete Rip Off

Had Lloyds Bank Insurance for my Audi, received an email telling me that the policy had auto-renewed, rang them to say I wasn't happy, especially with the amount that they were charging, suddenly the policy cost was cut nearly in half. I also explained that I was selling the car, I did this within 20 days of the policy renewal, I then only got back 45% of the policy amount with the excessive charges, non-refundable add-ons. Will never be using BISL or Lloyds ever again!!!! Reviewed on: 16th August 2017

Worst car insurance I have ever had

never insure your car with Lloyds Bank Car Insurance and if you don't use your debit card, they offer cheap insurance at the beginning and then they increase the price half way through the insurance and take the money automatically from your debit card. Reviewed on: 2nd August 2017

Lloyds Bank Customers - Stay Vigilent and cautious of Financial Products they provide as offers & discounts and stand-up as their own as a banking customers

I remained a loyal customer of Lloyds and previously Lloyds/TSB for many years. Despite poor experiences in recent times I stuck with Lloyds as the local Bank Manger delivered exceptional customer service. I had a packaged bank account and there was a personal data breach via a 3rd party supplier back in '09. Travelling so much with no time to look at the bigger picture, I attempted to forgive this huge issue which incl. my data being stolen. Fast forward to now June 27th 2017 - if I logged onto my Online Bank Account I was offered Lloyds Car Insurance with a 10% discount. Great! However, when I applied I was navigated to a 3rd part site - THIS WAS NOT OBVIOUS until I was half way through my quote. When I received the quote I didn't get a summary of where the 10% discount offer was given - FCA Compliance?. So I rang 01344 number which was fronted as Lloyds Car Insurance but was actually BISL - an insurance broker (search them up and you'll find non compliance of FCA regulations and directive to rectify key issues 2011 incl. admin charges which were unacceptable). I had to find out by calling this number which was BISL and discover the difference between on-line quotation and telephone which was a matter of pounds. So as you read this you're probably going to say okay - and SO WHAT. Well under Digital ecommerce, ePrivacy and FCA rules I understand you should know you're being navigated to a 3rd Party site. Plus and more importantly;- 1. You should also know if when supplying your personal sensitive information to a 3rd party operating on behalf of Lloyds how long, for what purpose and how they will share your information. 2. You should receive a quote that shows where the discount offer is clearly highlighted in the quote re FCA - this did not happen 3. You are automatically opted In (BAD PRACTICE) - for phone, SMS, email, direct marketing. So I deselected receiving email, SMS etc messages the day after purchasing my car insurance. However, I still received a survey. This breaches personal data protection, ePrivacy rules currently in effect already! 4. So okay, I clicked on the email survey I received today 28/6 and was not provided with the necessary options to opt-in or out nor did I see any language that described clearly how my personal data would be used. Plus, the BISL email which was branded Lloyds for a Survey didn't explicitly say this was on behalf of Lloyds at the top of the email. The survey response was branded Lloyds Banking but when you clicked on this you did not get any personal data protection options - Opt-in or Opt-out at this stage. You didn't see BISL until later in the email. and T&C's were in footer at 6 point so not clear. Plus, the form was also corrupted. I'm very surprised and disappointed. When I rang Lloyds to raise these issues - because in the end it will help them avoid huge finds and lose a valuable customer and much more - the response ranged from not our problem ... refer to "Lloyds Group" or they noted and logged my complaint. When you front a financial product via Lloyds Banking you clearly have ownership as a Bank. The response on my concerns ranging from FCA compliance, Personal Data handling varied greatly. Clearly there is much training to be done across the whole group and customer centric focused approach means problem ownership should start at the beginning Vs pass the buck mentality. Lloyds Bank Get Your Act Together on these points above. You clearly have huge issues as examples cited above with a great deal of staff training and education required including GDPR. Non compliance for current personal data protection incl. 2015 and this years is abysmal and you could interpret When I searched on BISL I was extrem Reviewed on: 28th June 2017

outrageously high quote

been quoted just over £300 for a years fully comp car insurance by a company i have been with for a number of years, for the heck of it as i bank with Lloyds thought id at least get a quote off Lloyds, i did, it was over £1200, no thanks, Reviewed on: 28th June 2017

Hidden Charges, Rude Customer Services

I phoned Lloyds to cancel my Van insurance as I had sold the vehicle with 4 Months insurance remaining, their Customer Services person abruptly informed me there was a £55 charge to cancel the policy and a £50 refund (so i end up owing them £5?) I informed her that i could't find anything in my policy about a £55 charge and she assured me if was on page 7 - AAARRGGGHHH!!! - Give this Company a wide berth. Reviewed on: 6th June 2017

Quick and easy

Great prices and helpful on the phone. Reviewed on: 30th April 2017

great price

excellent company, very competitive and helpful on the phone when I claim! Reviewed on: 5th April 2017

Won't be using Lloyds!

Have fully comp cover with Lloyds for 04 plate Golf tdi130. Just under £200. Eventually got quote fot 07plate Passat tdi (wife's car) £569.17!!! Both in our 50's both working no convictions, one minor accident last year (I backed into a dinghy rudder and dented the boot lid) No explanation available for huge difference. Reviewed on: 12th December 2016

STAY WELL CLEAR

I advise all potential customers to stay well clear! Arranged my insurance of the phone last month, brilliant price very quick and simple paid lump sum over the phone. Then noticed more money was being taken out of my bank account, thought nothing of it other than a mistake, called up to find my insurance had been cancelled and was due to end at mid night (had I not rang I would never had been informed and continued to drive without being insured) from other reviews I can see I was lucky and noticed before I was uninsured. The more I have looked into this company the more apparent it has become that they do this a lot! Reviewed on: 19th October 2016

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