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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 3.12 (152 reviews)

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3.12

Based on 152 reviews, last reviewed 28th Aug 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

22%

66%

Latest highest rating:

5

Car Insurance provided at a great price! Car Insurance provided at a great price! The online system is really easy to use with all the documents in one place and readily available. Would high... Read more Reviewed on: 28th August 2026

Latest lowest rating:

1

Ignore their shiny emails. They send you big shiny images in your email ‘silver package’ ‘upgraded package’ ‘courtesy car included’. Horse *****. Read page 156783 of your policy... Read more Reviewed on: 24th November 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (152)

Knowledgeable

The company handled my claim professionally and talked me through every step of the process. it could've been handled quicker, but that's the only issue. Reviewed on: 11th February 2018

Insurance

Highly recomended by myself, 20 yrs a customer! Reviewed on: 9th February 2018

different quotes same insurance

Had several quotes for my car insurance. charged a more expensive price than my policy stated. Spoke on phone , what a surprise , agent couldn't load the relevant price page but said he would arrange a "goodwill gesture" for the extra charged. I am a pensioner , maybe they just thought this old fart wouldn't notice. How wrong they were. check your policy details carefully. Reviewed on: 18th January 2018

as good as ever

had an accident and the car insurance at lloyds were so helpful Reviewed on: 24th December 2017

very good very helpful

lloyds were the cheapest and there customer service was spot on and fair Reviewed on: 24th December 2017

Absolutely appalling customer service, steer clear of Lloyds

Incredibly long-winded process to register claim, they were more interested in getting me to start a personal injury claim. Each time I call, the person I speak to can't take responsibility for my query, has to transfer me elsewhere - this has included putting me through to completely different companies like the RAC! When you've had a car accident, the last thing you need is to be handed from pillar to post, backwards and forwards between Lloyds and their underwriters. It's been a terrible experience. I'm very disappointed and won't ever use Lloyds for anything again. Reviewed on: 30th November 2017

Cheapest price and discounted for Lloyds customers

Price quoted was the cheapest by a long way and included a discount for being an existing Lloyds customer. Reviewed on: 6th November 2017

First Time Drivers Be Careful

Website tracking is always an issue and I believe that I was caught out when I first signed to be with Lloyds as a car insurer. My prices were raised and even though I was not the main driver on my car due to it being shared with a long time driver it was still very pricey. The coverage of the insurance itself is good and of course for safety it is best to pay that bit extra but when it came to renewing the price didn't change at all and so I will be looking for new insurance very soon. Reviewed on: 25th September 2017

Complete Rip Off

Had Lloyds Bank Insurance for my Audi, received an email telling me that the policy had auto-renewed, rang them to say I wasn't happy, especially with the amount that they were charging, suddenly the policy cost was cut nearly in half. I also explained that I was selling the car, I did this within 20 days of the policy renewal, I then only got back 45% of the policy amount with the excessive charges, non-refundable add-ons. Will never be using BISL or Lloyds ever again!!!! Reviewed on: 16th August 2017

Worst car insurance I have ever had

never insure your car with Lloyds Bank Car Insurance and if you don't use your debit card, they offer cheap insurance at the beginning and then they increase the price half way through the insurance and take the money automatically from your debit card. Reviewed on: 2nd August 2017

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