Write a review

Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.09 (145 reviews)

View other Lloyds Bank products

2.05

Based on 145 reviews, last reviewed 26th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

This is an excellent car company to work with This is an excellent company to work with Reviewed on: 26th February 2025

Latest lowest rating:

1

Please avoid. Please avoid. If you ever have to make a claim the customer services is shocking you get passed round from pillar to post, no one wants to take owners... Read more Reviewed on: 10th February 2025

Read all reviews Write a review

About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

Review Lloyds Bank: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Car insurance reviews (145)

AWFUL BEWARE WHEN CANCELING RENEWAL

Tried to cancel my renewal 2 days before , i told them i had sold the vehicle , they then tried to hit me with a £55 policy cancellation fee that i have refused to pay . The telephone operator was awfull and just tried to confuss me firing more and more questions and stating all calls were recorded and i was comitting fraud . I refuse to pay this fee and i wont . Awful company with poor staff with no idea about customer service , i would not recomend anybody using them. To add insult to injury they tried to set up another direct debit to remove the £ 55 without my authorisation , will i was discussing this on the phone with them my bank informs me . Totally fraudlaunt and unproffesional . Reviewed on: 4th February 2019

Always helpful and added benefits

I am a very loyal customer. Always helpful and no quibble re any issues. Excellent! Reviewed on: 11th January 2019

Won't accept responsability

Had to make a no fault claim. Gave all information to Lloyds, they the transferred me to another company. Had to give all details again. Next day, contacted by underwriter, had to give all the information again. Lloyds had instructed one company to deal with claim, underwriter another. Lloyds wanted NOTHING to do with claim. I simply followed instructions given in emails and texts and phone calls. Ended up with chaos. Phone Lloyds, " nothing to do with us", phone underwriter, they blame Lloyds. Lloyds say they are only a BROKER!! Reviewed on: 11th September 2018

Beyond Bad

This is an agency which is doing the bank no favours. One way discussion on chat. They did not provide the full contract after asking 3 times including a letter. and have now cancelled my policy and refunded nothing. AVOID Reviewed on: 6th September 2018

Dreadful service

Please do not be tempted to go with this company, They are dreadful and come out with every excuse not to help you. Reviewed on: 12th July 2018

Not about a car insurance - Bad service Bad attitude Stupid beyond belief

What can I say . Well don't rely on Lloyds to do the job you expect . When they get it wrong and you show them they are wrong they pull another card out their hat and blame a third party . Can't wait to see them in court . Reviewed on: 16th June 2018

Avoid

Terrible. Have just been charged Â£200+ for cancelling my policy 3 months in. off to the Financial Ombudsman Reviewed on: 10th May 2018

Avoid at all cost

Bad customer service wont get no money back if you cancel if your fully paid up the quote was more expensive after the year just want your money avoid Reviewed on: 24th April 2018

Do It Yourself Insurance

Just claimed on my car insurance for accident which was not my fault. Got in touch with Lloyds who took details from here they factor everything else out and you have to provide ALL the details again and again. Enterprise for the car hire (5 minutes of explaining not my fault) and repair (again 20 minutes of reiterating what had already been disclosed) however if the claim is contested then not back to Lloyds it's over to the underwriter LV (40 minutes of reiterating all the details again) Lloyds did not pass these details on. What am I paying Lloyds for?? I have even been told I have to source the CCTV footage of the accident myself?? I paid Lloyds for Legal Protection. What a waste of time. Find someone who does some of the leg work for you. Lloyds have gotten off scot free as I can't get through to them to complain as all claim calls are handled by Enterprise. Pass the Parcel anyone? Reviewed on: 16th April 2018

lots of tricks

1/ you have to accept the 'auto renew' when you buy - you can only opt out afterwards 2/ renewal quote is supposed to give you last years price for comparison- but its not accurate - both mine and my husbands renewal came up with a figure for the previous years insurance far higher(nearlyÂ£100) than we actually paid - making the renewal quote look lower - nasty trick - needless to say I wont be renewing! Reviewed on: 7th March 2018

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from Geoffrey Insurance 4.34 from 290 reviews
Breakdown Cover
from AutoAid 3.84 from 7 reviews
Caravan Insurance
from The Insurance Emporium 4.91 from 359 reviews

There's still more to see!

Lloyds Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub