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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.1 (147 reviews)

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2.09

Based on 147 reviews, last reviewed 3rd Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

Good price Online quote, better price than last year. Attached to my bank accounts for easy access Reviewed on: 13th June 2025

Latest lowest rating:

1

Absolutely avoid LLoyds Car Insurance! Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to p... Read more Reviewed on: 3rd July 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (147)

Absolutely Rubbish Customer Services

Absolutely Rubbish Customer Services, I have a very high quote for a new car that's the same, but to cancel mid term they want another £120 just to cancel, when you call Customer Services, you can get put on hold for up to an hour, and still end up with useless information, I would never recommend LLoyds again, next step change Bank. been wait for 4 day for Customer Services to call me. Reviewed on: 20th March 2019

Excellent communication

Bought through go compare, I have received a couple of helpful texts sending me phone numbers to use in case of an accident and windscreen damage. No need for proof of NCD and much cheaper than my renewal quote with Saga even with add-ons. Reviewed on: 6th February 2019

AWFUL BEWARE WHEN CANCELING RENEWAL

Tried to cancel my renewal 2 days before , i told them i had sold the vehicle , they then tried to hit me with a £55 policy cancellation fee that i have refused to pay . The telephone operator was awfull and just tried to confuss me firing more and more questions and stating all calls were recorded and i was comitting fraud . I refuse to pay this fee and i wont . Awful company with poor staff with no idea about customer service , i would not recomend anybody using them. To add insult to injury they tried to set up another direct debit to remove the £ 55 without my authorisation , will i was discussing this on the phone with them my bank informs me . Totally fraudlaunt and unproffesional . Reviewed on: 4th February 2019

Always helpful and added benefits

I am a very loyal customer. Always helpful and no quibble re any issues. Excellent! Reviewed on: 11th January 2019

Won't accept responsability

Had to make a no fault claim. Gave all information to Lloyds, they the transferred me to another company. Had to give all details again. Next day, contacted by underwriter, had to give all the information again. Lloyds had instructed one company to deal with claim, underwriter another. Lloyds wanted NOTHING to do with claim. I simply followed instructions given in emails and texts and phone calls. Ended up with chaos. Phone Lloyds, " nothing to do with us", phone underwriter, they blame Lloyds. Lloyds say they are only a BROKER!! Reviewed on: 11th September 2018

Beyond Bad

This is an agency which is doing the bank no favours. One way discussion on chat. They did not provide the full contract after asking 3 times including a letter. and have now cancelled my policy and refunded nothing. AVOID Reviewed on: 6th September 2018

Dreadful service

Please do not be tempted to go with this company, They are dreadful and come out with every excuse not to help you. Reviewed on: 12th July 2018

Not about a car insurance - Bad service Bad attitude Stupid beyond belief

What can I say . Well don't rely on Lloyds to do the job you expect . When they get it wrong and you show them they are wrong they pull another card out their hat and blame a third party . Can't wait to see them in court . Reviewed on: 16th June 2018

Avoid

Terrible. Have just been charged Â£200+ for cancelling my policy 3 months in. off to the Financial Ombudsman Reviewed on: 10th May 2018

Avoid at all cost

Bad customer service wont get no money back if you cancel if your fully paid up the quote was more expensive after the year just want your money avoid Reviewed on: 24th April 2018

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