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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.13 (150 reviews)

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2.11

Based on 150 reviews, last reviewed 24th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

21%

66%

Latest highest rating:

5

Easy to deal with and dealt with claims comprehensively Easy to deal with and dealt with claims comprehensively Reviewed on: 5th September 2025

Latest lowest rating:

1

Ignore their shiny emails. They send you big shiny images in your email ‘silver package’ ‘upgraded package’ ‘courtesy car included’. Horse *****. Read page 156783 of your policy... Read more Reviewed on: 24th November 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (150)

Bad Car Insurance - Lloyds Bank

I would urge all new customer to avoid Lloyds insurance. I renewed my car insurance comprehensive cover with Lloyds back in December 2015 thinking that I have a cheap insurance. I provided all evidence of my NCB and then I received an email telling me that I am insured for a year. Apparently I had to learn a hard lesson with Lloyds to learn that my insurance was cancelled in February 2016 without informing me. I was driving on the road for 28 days without insurance and stopped by the police to learn that I do not have insurance. My car was impounded. I had to pay a huge cost to get my car back, 6points and plus increase insurance premium from £800 to £2000 for next 5 year. With all my cost together I have spent £3k. A big stress I never expected with an insurance company. Even though, I paid upfront to Lloyds on my insurance but I am still branded as a criminal; avoiding insurance. Lloyds claims that they issued me with cancellation letters but I never received. I have called Lloyds that they knew I was not receiving letters so that could have emailed or called me. Lloyds policy is not to send emails or call customers if insurance policy is due cancellation. If you try to complain to the manager does not speak to you and person dealing with is the customer services advisor totally unhelpful. Please please avoid this company. I am dealing with ombudsman now to clear my name and get my life back. Reviewed on: 10th July 2016

avoid using this company for your car insurance. customer services are shocking. nobody knows what they are doing. pass you around in circles

I have a car insurance policy with lloyds. Someone rear ended my car this week (not my fault). I made a big mistake of phoning Lloyds to make a claim. I assumed as it was 3rd party fault I wouldn't be penalised. Little did I realise my excess would be payable and I was at risk of losing my no claims discount. I phoned up within 24 hours to cancel the claim as the 3rd party insurer was more than happy to help. Much more helpful than Lloyds to be honest. Today I received a phone call from Enterprise on instruction from Lloyd's offering me a car while my goes in at TWK Thomas in Swansea, as far as I was concerned the claim had been shut down, clearly not. My online service centre also shows a claim logged against me as well. It is not a claim, it is a notification. Lloyds Bank car insurance have done nothing and paid no money to anybody. I have been trying all week to get this removed, customer services pass me back and forth to AXA and the claims department. Nobody at Lloyds Bank car insurance seems to know what they are doing. I'm sick to the back teeth will never use any of Lloyds services again. I last spoke to Olivia in the claims team, who said that the claim hadn’t been changed to a notification only despite my several phone calls throughout the week to both customer services and the claims department. She advised me to speak to customer services to get the claim removed from my self service centre. Something I have already done and nobody has bothered to resolve or action. Quick enough to try and pass you on to a personal injury department, they are very enthusiastic about that matter, Staff are incompetent, Not Helpful and will pass the buck to another department wherever possible Reviewed on: 1st July 2016

easy transaction car insurance

it was very one of the cheapest and comprehensive insurances I could find, easy online form no fuss, very happy. Reviewed on: 20th June 2016

Great service

The perks you get with the service are great, 24 hour windscreen repairs, 60 days euro cover and competitive no claims bonuses. A great service from a trusted name. Reviewed on: 28th March 2016

CheekyCharges Campaigner

TRIED TO CANCEL CAR INSURANCE AND THEY SAID IT WOULD COST £30 Reviewed on: 26th February 2016

car insurance

great competitive prices, great customer services! Reviewed on: 15th February 2016

excellent

very good easy to understand service Reviewed on: 14th February 2016

Better cover for a lot less with LV

I was disappointed with the quote i received from a bank I have been with for over 40 years Reviewed on: 30th January 2016

Best bank

Moved to Lloyd's bank after having poor service and high charges at another bank, Lloyd's were fantastic conservative about lending but loyal to their customers. Charges, service, offers and incentives extremely reasonable will not go elsewhere providing the service stays this way! Thank you! Reviewed on: 22nd November 2015

excellnt

have been with them for the last 2 years. When I had to make a claim for a minor accident which was not my fault they were very helpful Reviewed on: 30th August 2015

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