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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.13 (149 reviews)

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2.12

Based on 149 reviews, last reviewed 5th Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

21%

66%

Latest highest rating:

5

Easy to deal with and dealt with claims comprehensively Easy to deal with and dealt with claims comprehensively Reviewed on: 5th September 2025

Latest lowest rating:

1

Absolutely avoid LLoyds Car Insurance! Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to p... Read more Reviewed on: 3rd July 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (149)

avoid using this company for your car insurance. customer services are shocking. nobody knows what they are doing. pass you around in circles

I have a car insurance policy with lloyds. Someone rear ended my car this week (not my fault). I made a big mistake of phoning Lloyds to make a claim. I assumed as it was 3rd party fault I wouldn't be penalised. Little did I realise my excess would be payable and I was at risk of losing my no claims discount. I phoned up within 24 hours to cancel the claim as the 3rd party insurer was more than happy to help. Much more helpful than Lloyds to be honest. Today I received a phone call from Enterprise on instruction from Lloyd's offering me a car while my goes in at TWK Thomas in Swansea, as far as I was concerned the claim had been shut down, clearly not. My online service centre also shows a claim logged against me as well. It is not a claim, it is a notification. Lloyds Bank car insurance have done nothing and paid no money to anybody. I have been trying all week to get this removed, customer services pass me back and forth to AXA and the claims department. Nobody at Lloyds Bank car insurance seems to know what they are doing. I'm sick to the back teeth will never use any of Lloyds services again. I last spoke to Olivia in the claims team, who said that the claim hadn’t been changed to a notification only despite my several phone calls throughout the week to both customer services and the claims department. She advised me to speak to customer services to get the claim removed from my self service centre. Something I have already done and nobody has bothered to resolve or action. Quick enough to try and pass you on to a personal injury department, they are very enthusiastic about that matter, Staff are incompetent, Not Helpful and will pass the buck to another department wherever possible Reviewed on: 1st July 2016

easy transaction car insurance

it was very one of the cheapest and comprehensive insurances I could find, easy online form no fuss, very happy. Reviewed on: 20th June 2016

Great service

The perks you get with the service are great, 24 hour windscreen repairs, 60 days euro cover and competitive no claims bonuses. A great service from a trusted name. Reviewed on: 28th March 2016

CheekyCharges Campaigner

TRIED TO CANCEL CAR INSURANCE AND THEY SAID IT WOULD COST £30 Reviewed on: 26th February 2016

car insurance

great competitive prices, great customer services! Reviewed on: 15th February 2016

excellent

very good easy to understand service Reviewed on: 14th February 2016

Better cover for a lot less with LV

I was disappointed with the quote i received from a bank I have been with for over 40 years Reviewed on: 30th January 2016

Best bank

Moved to Lloyd's bank after having poor service and high charges at another bank, Lloyd's were fantastic conservative about lending but loyal to their customers. Charges, service, offers and incentives extremely reasonable will not go elsewhere providing the service stays this way! Thank you! Reviewed on: 22nd November 2015

excellnt

have been with them for the last 2 years. When I had to make a claim for a minor accident which was not my fault they were very helpful Reviewed on: 30th August 2015

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