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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.1 (147 reviews)

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2.09

Based on 147 reviews, last reviewed 3rd Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

Good price Online quote, better price than last year. Attached to my bank accounts for easy access Reviewed on: 13th June 2025

Latest lowest rating:

1

Absolutely avoid LLoyds Car Insurance! Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to p... Read more Reviewed on: 3rd July 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (147)

Excellent customer service from Amy

I spoke to Amy on 14th February 2020 about cancelling my car insurance as it was far more than other quotes. She tried to get me a better deal but couldn't so patiently waited while I arranged for cover with another insurer so I didn't pay the cancellation fee. She chatted to me throughout with lovely stories of her sons. One of the best customer service experiences I have ever had. Thank you Amy! Reviewed on: 14th February 2020

Over charged for cancelling the policy

My wife had a policy with Lloyds car insurance. She wanted to change her car and I went online to get a quote. However the Lloyds website was off line due to maintenance. I had encountered this previously with Aegeas but when I rang them (Aegeas) they waived the administration fee. However Lloyds wanted to charge a £25 administration fee. I would have accepted this but then they wanted a further £55 to cancel the policy. A total of £80 when the original policy cost £230. This over 30%. I considered this to be excessive. Furthermore they wanted to charge £400 for the new policy whereas I had several quotes round the £220 mark. I will not be using Lloyds again and would urge others to think again about using them Reviewed on: 10th February 2020

Terrible cheating company

Recently renewed my policy through Lloyds and about 2 weeks later received a letter informing my premium was being increased as I had failed to disclose a claim in October 2019 (though at that time I had insurance through Lloyds - why they cannot simply look at their own records is beyond me) - this is an excuse to cheat people out of money. Reviewed on: 8th February 2020

Shocking cutomer service

Penalised for getting a dash cam on my car insurance. My premiums more than doubled!!!! Reviewed on: 3rd February 2020

They are human too.

My father has mixed dementia, and had to quit driving in March 2019. He forgot to cancel his car insurance. In January 2020 Lloyd’s automatically renewed it. That is how it’s supposed to work. I found the renewal letter. So I phoned them up to cancel, and the chap on the phone was initially unwilling (company policy) to deal with me, so I put my father on the phone. 30 seconds later and the chap on the phone had a 180 degree attitude change, From ‘company policy’ to ‘human and very helpful.’ He issued a full refund, and also said I could reclaim last years premium on behalf of my father if I sent in documentation proving the time of diagnosis and sale of the car. ‘What goes around comes around’ he said. Nice. Someone who's got empathy. Reviewed on: 2nd February 2020

good

Very helpful and good service, efficient and does all that is needed for this type of service, i would highly recommend them Reviewed on: 20th November 2019

Brilliant service

3 years after cancelling my car insurance, due to leaving the UK, I received an email saying my refund had not gone into my account!! I phoned their customer service number where I spoke to an extremely helpful girl, who not only organised a cheque for the refund but also informed me there would be interest added due to the length of time since the refund was due. The girl was helpful, polite and extremely efficient. Credit to Lloyds for recognising the refund not getting to my account 3 years ago!! Reviewed on: 6th August 2019

Easy and quick

All dealings with customer service has been good and changing car etc was made simple. No issues Reviewed on: 6th July 2019

CAR INSURANCE CROOKS

ABSOLUTELY USELESS. CHASED ME FOR 25 POUNDS VIA DEBT COLLECTION. TOLD THEM I DIDNT OWE IT BUT THEY ATE F USELESS> DO YOURSELVES AND AVOID AT ALL COSTS. OR IT WILL COST YOU. ALL CROOKS AND SCAMMERS AVOID AVOID AVOID YOU HAVE BEEN WARNED - Reviewed on: 9th May 2019

Dont even think about this product

Without a single second thought I would strongly advise, run in the direction of any other supplier! We have been miss advised non stop for 3 weeks and still waiting for the repairs to be estimated. We were even told the £45k care was a write off then phoned literally 10 mins later to be advised that was a mistake! This insurer is king of the outsourcing world absolutely incompetent- you have been warned. Reviewed on: 12th April 2019

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