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Mark Saunderson

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Review of the Lloyds Bank, Car insurance:

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They are human too.

My father has mixed dementia, and had to quit driving in March 2019. He forgot to cancel his car insurance. In January 2020 Lloyd’s automatically renewed it. That is how it’s supposed to work. I found the renewal letter. So I phoned them up to cancel, and the chap on the phone was initially unwilling (company policy) to deal with me, so I put my father on the phone. 30 seconds later and the chap on the phone had a 180 degree attitude change, From ‘company policy’ to ‘human and very helpful.’ He issued a full refund, and also said I could reclaim last years premium on behalf of my father if I sent in documentation proving the time of diagnosis and sale of the car. ‘What goes around comes around’ he said. Nice. Someone who's got empathy. Reviewed on: 2nd February 2020

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