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Review of the Lloyds Bank, Car insurance:

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Over charged for cancelling the policy

My wife had a policy with Lloyds car insurance. She wanted to change her car and I went online to get a quote. However the Lloyds website was off line due to maintenance. I had encountered this previously with Aegeas but when I rang them (Aegeas) they waived the administration fee. However Lloyds wanted to charge a £25 administration fee. I would have accepted this but then they wanted a further £55 to cancel the policy. A total of £80 when the original policy cost £230. This over 30%. I considered this to be excessive. Furthermore they wanted to charge £400 for the new policy whereas I had several quotes round the £220 mark. I will not be using Lloyds again and would urge others to think again about using them Reviewed on: 10th February 2020

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