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Review of the Lloyds Bank, Car Insurance:

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Just cancelled... :-(

Customer service rude and charge you wrong than credit controll call you that you owe them money I you should pay immediatly. I did not let it just go so asked for supervisor why is this charge and why they are so rude. Waited 1.5 hour on the phone when was told all is customer service fault so call them. I was transfered, waited an other 30 minutes when agreed to pay and they appologised for the mistache. Next morning got a call from credit controll that I owe them money and need to settle immediatly. Complained them and was promised that they close my account when the fund will be cleared. Conclusion: customer services (right hand) and credit controll (left hand) are separate department and right hand dont know what the left hand is doing. Never going to use them again. I am banking with Lloyds and as babk never had any problem in the last 9 years.... Reviewed on: 1st September 2016

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