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Andrea J

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Review of the Santander, Business Current Account:

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DO NOT TRUST - they are fraudulent

They put a lock on my account, meaning I cannot access my account. They cannot give me a reason why. I have called them several times to resolve the issue, I’ve spent hours on hold, been transferred to all their different teams, I’ve been made promises such as I would receive a phone call within a certain time frame, which I never did… This has been going on for several month now. Nobody can tell me why my account has a block on, nobody can unblock my account, and I cannot even speak with a manager or anybody who can tell me why this is happening or has the authority to remove the block. This means I can receive payments but cannot make any payment. Not even direct debit can leave my account apart from THEIR bank charges. I’ve been their customer for over 10 years and I had ongoing payments from my account until this happened. They don't value their customers. I don’t even know if I will ever be able to access my money on my Santander business account. It seems like they have just stolen everything I had on that account. DO NOT TRUST Santander!!!! They are fraudulent. Additional update: As my case is developing, I have learnt that the reason Santander would not give out an email address to any customer who would like to complain is because in order to raise an issue at the Financial Ombudsman you would need written correspondence. At least it would make your case more straightforward. I somehow managed to find an email address on the internet (not on their website) and tried to email them but received an automated response that I would not receive a reply to my email as they are not responding to emails "in order to be able to deal with complaints faster". So they are very crafty criminals therefore I would advise anyone to try to stay away from them, but if you are already in their trap, like I am, record all phone conversation and write to them postal letters with recorded delivery. Reviewed on: 4th September 2024

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