RBS Business Banking Reviews

  Ratings based on 29 reviews       Last review 7 months ago    

RBS business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at RBS is really like. With business banking and aspects such as access to finance being so important to many...

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RBS business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at RBS is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of RBS business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Overall Rating

Great

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RBS Review Insight

What are people saying in their reviews?

Customer Service

19% of feedback is Process related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Online

Your Business Banking Reviews

29 reviews

Review RBS's Business Banking now

Needed to use helpline very clear instruction to change address

Have always found RBS staff helpful knowledgeable and efficient.

Reviewed on 28th April 2021
Kath Rees's avatar
Kath Rees

Friendly and helpful

Very helpful and friendly bank .

Reviewed on 21st April 2021
Muhammad Sajid's avatar
Muhammad Sajid

Staff most helpful in every way.

Cora who dealt with my request was most efficient and so very helpful and it helped me greatly.

Reviewed on 19th April 2021
Paula ODonnell's avatar
Paula ODonnell

Excellent bank.

Great all round service. First class.

Reviewed on 10th April 2021
Paul McGinley 's avatar
Paul McGinley

Abysmal customer service, hopeless systems, if there is a shit encrusted wellie award, they win hands down.

Probably not enough words. How about 6 episodes of screwing up a CHAPS transfer in 48 hours resulting in costs of £2500 on my part, plus ten hours on the telephone? And lying about the reasons, then just admitting they had a problem with their systems ... Read more

Probably not enough words. How about 6 episodes of screwing up a CHAPS transfer in 48 hours resulting in costs of £2500 on my part, plus ten hours on the telephone? And lying about the reasons, then just admitting they had a problem with their systems bit not letting customers talk to the team dealing with the problem? Perhaps not being able to understand the need for two payees (credit card accounts) with the same company (Amex), but with different numbers (as they are different cards and not allowing this to be set up on Digital Banking; advising me that whilst this cannot be done in the app, it can be done if talking directly to someone on the telephone banking; them saying yes, no problem, and finding that it cannot be done; being told but eh complaints team that the details just provided to them by the person trying to help me have not been entered in the complaint record and after explaining again, the complaints rep then saying "ok, let me read what they wrote down..." RBS are LIARS. Then there is the "linked hi interest account" fiasco, where you get an SMS every morning telling you that your current account is going to go overdrawn even when there are funds in the linked deposit account, because the system cannot deal with the linked accounts; or not being able to see loan details online? Or, just being constantly told you can only do things in branch, when there is no branch within 25 miles as they have set them all? They are too big to control their own people, no-one in their teams takes ownership of a customer's problem, they simply DO NOT CARE.

Reviewed on 17th March 2021
SB's avatar
SB

Never had a problem

I have been with this bank for over 40 years, I joined it as Williams & Glynns, I have honestly never had a problem, they have always been helpful and any issues have been quickly resolved. I opened a business account with them 2 years back and it has... Read more

I have been with this bank for over 40 years, I joined it as Williams & Glynns, I have honestly never had a problem, they have always been helpful and any issues have been quickly resolved. I opened a business account with them 2 years back and it has been seamless working between my current accounts etc. I have only one issue, they are asking us to move bank as the Government are forcing them to shed people, due to having a monopoly of business customers. The problem is, the banks recommended are reviewed as very poor, so I'm a bit worried to move. I am very happy with my experience over the past 40 years, I think they are very good

Reviewed on 16th March 2019
Will Mac's avatar
Will Mac

Awful customer service

Had a very bad experience involving my business account with staff in branch and over the phone not able to give me meaningful and helpful advice as a result the whole process was complicated and could of been easier if staff members had taken me... Read more

Had a very bad experience involving my business account with staff in branch and over the phone not able to give me meaningful and helpful advice as a result the whole process was complicated and could of been easier if staff members had taken me through the process on my first point of contact. Very happy I no longer hold an account with RBS and would never go back.

Reviewed on 22nd November 2018
Ian Garnett's avatar
Ian Garnett

Owned by the people but run by literally a load of ?ANKERS

What a... Read more

What a joke
Very keen to lend to anyone on anything especially buy to let property in the good old days
BUT when the gouging gets tough,they run a mile,and as for support,what a joke,I have been banking with this lot for over 14 years 9 of which I have never seen or heard from my so called business manager
Get rid of the lot,bring on the crowd funding and peer to peer guys
And let's hope the really good old banking days are well and trolley over for this lot

Reviewed on 31st August 2017
Keith's avatar
Keith

Great customer service

I have been a personal customer for a number of years so it made sense to use them for business they had a great introductory offer of no fees for a year and are always on hand to help

Reviewed on 21st July 2017
Megan Morris's avatar
Megan Morris

A bank not to bank on

Bank has gone down hill in last year lost all it's personal touch you can't speak to anyone in branch anymore faceless and frustrating

Reviewed on 21st July 2017
Anonymous's avatar
Anonymous

amazing service

Amazin service, highly recommended

Reviewed on 10th December 2016
Judy Fuleova's avatar
Judy Fuleova

Simple to open a business bank account

I have opened two business accounts with RBS this year and they have both gone very smoothly. My Business Account manager even came and met me at my work to ensure all the paperwork was completed. I have been with RNS for over 20yrs and have to say I... Read more

I have opened two business accounts with RBS this year and they have both gone very smoothly. My Business Account manager even came and met me at my work to ensure all the paperwork was completed. I have been with RNS for over 20yrs and have to say I have never had any major issues, the little one's I have had they have addressed super quick - the test of a good company is when something goes wrong and how they handle it. I've been quite impressed with RBS over the years.

Reviewed on 9th December 2016
Relton's avatar
Relton

Only just opened

I have only just opened my account. The customer service is good but it has been quite complex to access online banking. I definitely think that the process of opening an account can be improved.

Reviewed on 12th February 2016
Adam's avatar
Adam

Horrific

Our experience with RBS has been horrific. From a long account opening period (over 5 weeks from kicking-off the enquiry) to a sheer lack of interest in our business ever since.

Reviewed on 12th February 2016
NECC Member 11's avatar
NECC Member 11

Decent local service

Although RBS offer a decent local service, the relationship management site could be much stronger.

Reviewed on 12th February 2016
NECC Member 3's avatar
NECC Member 3

Failed to help a thriving business with cashflow issues

They should better understand our needs. Our business has grown year-on-year but we found ourselves with short-term cashflow issues which they did little to help us out with.

Reviewed on 5th February 2016
Paul's avatar
Paul

Pro: Telephone - Con: Online

Telephone system can be very frustrating when agents have a very strong accent. Online facilities are good though.

Reviewed on 21st January 2016
Susan Bradley's avatar
Susan Bradley

Good local banking

Branches are very local which makes life easier. Also find the staff to be friendly and helpful although fewer machines would be better!

Reviewed on 21st January 2016
Julie Wake's avatar
Julie Wake

Friendly & Local

I've been with RBS for a long time, and see no reason to leave.

Reviewed on 21st January 2016
Phil Franks's avatar
Phil Franks

All the same

All banks are the same, not much difference in between them. RBS are friendly, and have a good local branch but more staff would be helpful.

Reviewed on 21st January 2016
Datastor NE's avatar
Datastor NE