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Review of the RBS, Business Banking:

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Pointless but amusing waste of time

I have operated an RBS business account for 2.5 years, the account has existed for about 7 years. No matter what I try I cannot view or download statements more recent than Aug 2019. The Cora "AI" assistant is useless, and when it hands you on to a real person, it's not real, but a text 3 or 4 hours later. This tells you to log back in to the Message Us part of the app. There isn't a Message Us in the app, just the useless Cora - here we go round the Mulberry bush. Thank goodness it's just a business account. I wouldn't touch this bank with a barge-pole for my own accounts. Reviewed on: 11th June 2022

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