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RBS: Business Banking reviews

Name: Business Banking
Rating: 3.32 (34 reviews)

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3.32

Based on 34 reviews, last reviewed 24th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

26%

12%

21%

Latest highest rating:

5

I have only had minor difficulties when I needed to... I have only had minor difficulties when I needed to contact RBS and over 30+ years they have been very supportive Reviewed on: 2nd April 2025

Latest lowest rating:

1

RBS shut down my business account with no prior noti... RBS shut down my business account with no prior notice and for no reason I have ever been given. They failed to raise my mortgage and ruined my house ... Read more Reviewed on: 24th March 2026

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About this product

RBS business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at RBS is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of RBS business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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RBS Business Banking reviews (34)

Failed to help a thriving business with cashflow issues

They should better understand our needs. Our business has grown year-on-year but we found ourselves with short-term cashflow issues which they did little to help us out with. Reviewed on: 5th February 2016

Pro: Telephone - Con: Online

Telephone system can be very frustrating when agents have a very strong accent. Online facilities are good though. Reviewed on: 21st January 2016

Good local banking

Branches are very local which makes life easier. Also find the staff to be friendly and helpful although fewer machines would be better! Reviewed on: 21st January 2016

Friendly & Local

I've been with RBS for a long time, and see no reason to leave. Reviewed on: 21st January 2016

All the same

All banks are the same, not much difference in between them. RBS are friendly, and have a good local branch but more staff would be helpful. Reviewed on: 21st January 2016

Easy access and reliable

Easy access and reliable and a good level of service. Reviewed on: 21st January 2016

Runs smoothly

No complaints, runs smoothly. Not local to the business but we do everything online so that's not a problem. Reviewed on: 20th January 2016

Lend More Money Please!

Pretty much all fine - no major gripes. Reviewed on: 20th January 2016

Avoid like the plague

To start with, I'm annoyed that I have to give Rbs 1 star...need minuses for them. Everything from the customer service to the ease of contacting them is atrocious. AVOID Reviewed on: 19th August 2015

Good service - very slow customer onboarding

After an extremely slow onboarding process (it took a number of weeks, I did not hear back within the timeframe communicated and I had to chase the call centre to ensure it was processed), the overall experience has been good. I like the online banking portal (apart from a number of months where it made you sign in twice??), and I have not come across any scenarios where I have had to ring the call centre. I would prefer it if the debit card was contactless though. Overall satisfactory experience. Reviewed on: 6th August 2015

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