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RBS: Business Banking reviews

Name: Business Banking
Rating: 3.53 (32 reviews)

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3.52

Based on 32 reviews, last reviewed 11th Apr 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

28%

13%

19%

Latest highest rating:

5

Simple to use Easy to access banking through the app. Strangely the branches close half way through the. Day so it's a good job the online banking works well. Get p... Read more Reviewed on: 11th April 2023

Latest lowest rating:

1

Pointless but amusing waste of time I have operated an RBS business account for 2.5 years, the account has existed for about 7 years. No matter what I try I cannot view or download state... Read more Reviewed on: 11th June 2022

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About this product

RBS business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at RBS is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of RBS business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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RBS Business Banking reviews (32)

Good local banking

Branches are very local which makes life easier. Also find the staff to be friendly and helpful although fewer machines would be better! Reviewed on: 21st January 2016

Friendly & Local

I've been with RBS for a long time, and see no reason to leave. Reviewed on: 21st January 2016

All the same

All banks are the same, not much difference in between them. RBS are friendly, and have a good local branch but more staff would be helpful. Reviewed on: 21st January 2016

Easy access and reliable

Easy access and reliable and a good level of service. Reviewed on: 21st January 2016

Runs smoothly

No complaints, runs smoothly. Not local to the business but we do everything online so that's not a problem. Reviewed on: 20th January 2016

Lend More Money Please!

Pretty much all fine - no major gripes. Reviewed on: 20th January 2016

Avoid like the plague

To start with, I'm annoyed that I have to give Rbs 1 star...need minuses for them. Everything from the customer service to the ease of contacting them is atrocious. AVOID Reviewed on: 19th August 2015

Good service - very slow customer onboarding

After an extremely slow onboarding process (it took a number of weeks, I did not hear back within the timeframe communicated and I had to chase the call centre to ensure it was processed), the overall experience has been good. I like the online banking portal (apart from a number of months where it made you sign in twice??), and I have not come across any scenarios where I have had to ring the call centre. I would prefer it if the debit card was contactless though. Overall satisfactory experience. Reviewed on: 6th August 2015

Good overall but telephone lines can be very busy

We have used RBS as our business bank for a while now (over 6 years). Service is often as I expect it to be, but the call queue times can be too long. This morning I've been on hold for over 20 min which is 20 min I can't get back or get on with my day. Reviewed on: 11th June 2015

New to business banking...not always easy to understand

I've found getting my first business bank account a pretty confusing process! The application process takes much longer than I would expect and seems a lot more complex. Not sure if this is rbs specific, but definitely feels like the process could be better managed. Reviewed on: 13th March 2015

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