Bank of Scotland: Business Banking reviews

Name: Business Banking
Rating: 2.71 (14 reviews)

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2.71

Based on 14 reviews, last reviewed 5th Apr 2023

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

29%

21%

36%

Latest highest rating:

5

Feeling safe having the money in their account Very good customer service and friendly bank Reviewed on: 5th April 2023

Latest lowest rating:

1

Consistently Atrocious service. Shouldnt be allowed to operate as a bank I have been a customer of this outfit for several years. If switching wasn’t so disruptive I’d have moved a long time ago Over the last two years the... Read more Reviewed on: 9th February 2023

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About the Business Banking

Bank of Scotland business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Bank of Scotland is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Bank of Scotland business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Bank of Scotland Business Banking reviews (14)

Feeling safe having the money in their account

Very good customer service and friendly bank Reviewed on: 5th April 2023

Consistently Atrocious service. Shouldnt be allowed to operate as a bank

I have been a customer of this outfit for several years. If switching wasn’t so disruptive I’d have moved a long time ago Over the last two years they have locked me out of my account three times - all cases due to automated systems cancelling debit cards or access cards with no warning or explanation Getting through their automated phone system takes an average of 30 minutes and then the system frequently connects to the wrong department When finally connected to the ‘right’ person, invariably that person is unhelpful or actively misleading Frankly I don’t have a good word to say for this bank - they are not a business level service In submitting a complaint one receives a formulaic ‘we are very sorry’ letter. It’s derisory and probably set up to comply with some feeble regulatory requirement I don’t have a single good thing to say about them and strongly advise potential customers to look elsewhere describing this service as a ‘business bank’ is wholly inaccurate Reviewed on: 9th February 2023

Wrong information online banking joke

I wouldn't recommend bank of scotland at all there information is wrong I have been trying to setup online banking for my business account and they have no clue what there doing they sent me to local branch no help and still no internet banking I know this looks like a rant but I would seriously think twice before using this bank for business or personal there's better banks with better reviews and I'm seriously thinking of moving my accounts they have caused me nothing but hassle and time off I didn't need to take very poor service and customer service bank of Scotland Reviewed on: 20th July 2022

customer service

Customer service is appalling. I would not recommend this bank to any business. Reviewed on: 12th July 2022

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