Bank of Scotland Business Banking Reviews

  Ratings based on 8 reviews       Last review 2 years ago    

Bank of Scotland business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Bank of Scotland is really like. With business banking and aspects such as access to finance being...

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Bank of Scotland business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Bank of Scotland is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Bank of Scotland business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Overall Rating

Good

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Bank of Scotland Review Insight

What are people saying in their reviews?

Customer Service

38% of feedback is Process related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: Branch

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Your Business Banking Reviews

8 reviews

Review Bank of Scotland's Business Banking now

honestly it has been great

from the start we were taken care of got help when we needed it, so friendly and helpful

Reviewed on 6th November 2018
David Henderson's avatar
David Henderson

Good Service from a Bank you can trust

A face to face service offering you products and services tailored for your needs with no hard sell.

Reviewed on 9th February 2018
Peter Ogg's avatar
Peter Ogg

Nothing special

We have used a business account with Bank of Scotland for over twenty years. At times they have helped us out, but equally at other times they haven't. I think one bank is much like another, and it often depends on the staff in the bank how you get... Read more

We have used a business account with Bank of Scotland for over twenty years. At times they have helped us out, but equally at other times they haven't. I think one bank is much like another, and it often depends on the staff in the bank how you get treated.

Reviewed on 8th November 2017
Ruth Millar's avatar
Ruth Millar

TERRIBLE SET UP PROCESS

PROVED TO BE VERY DIFFICULT TO SET AN ACCOUNT UP. DONE ON LINE AND BY POST THERE WAS CLEARLY A COMPLETE LACK OF COMMUNICATION INTERNALLY. MISTAKES, REPETITION, LOST INFORMATION. UTTERLY HOPELESS.

Reviewed on 4th April 2017
John Cunningham's avatar
John Cunningham

Dreadful account opening process

It took weeks to open a business account. Internal communication at BOS was either completely lacking or of very poor quality. The bank lost information, repeated steps and no-one seemed to be aware, or care, that the process was of such poor quality.

Reviewed on 13th February 2016
John Cunningham's avatar
John Cunningham

Serves what we need

I only use the account for in/out transactions. We don't have any loans or overdrafts or anything like that. The bank was originally set up by our Glasgow office and the only thing that could improve our business banking is by having a local branch in... Read more

I only use the account for in/out transactions. We don't have any loans or overdrafts or anything like that. The bank was originally set up by our Glasgow office and the only thing that could improve our business banking is by having a local branch in the area.

Reviewed on 20th January 2016
TGP's avatar
TGP

Hopeless Start

Opening a Business Account with Bank of Scotland took weeks. The process was clearly fragmented internally, and was riddled with errors. Same questions asked multiple times, information lost - clearly no internal communication. Simply awful... Read more

Opening a Business Account with Bank of Scotland took weeks. The process was clearly fragmented internally, and was riddled with errors. Same questions asked multiple times, information lost - clearly no internal communication. Simply awful experienced. The only reason I continued with it is I have been a BOS retail customer for forty years, and I felt a strange sense of belonging to BOS. It was an experience I hope I never have to repeat.

Reviewed on 13th January 2016
John Cunningham's avatar
John Cunningham

Solid institution

It is a solid institution. They have a great experience and services. We can find information online in its web page.

Reviewed on 13th April 2015
Edcane's avatar
Edcane