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Bank of Scotland: Business Banking reviews

Name: Business Banking
Rating: 2.87 (17 reviews)

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2.87

Based on 17 reviews, last reviewed 27th Jul 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

29%

18%

41%

Latest highest rating:

5

quality Have had a business account for the last 5 years, always helpful, easy service. Reviewed on: 31st August 2023

Latest lowest rating:

1

Don’t recommend this bank at all. Don’t recommend this bank at all. I have business and personal accounts with them. Since last year the service got worse and I lost more that £20k sin... Read more Reviewed on: 27th July 2026

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About this product

Bank of Scotland business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Bank of Scotland is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Bank of Scotland business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Bank of Scotland Business Banking reviews (17)

Don’t recommend this bank at all.

Don’t recommend this bank at all. I have business and personal accounts with them. Since last year the service got worse and I lost more that £20k since last year between rejecting payments, technical issues, and many other excuses they give to customers. They give wrong claims number and then they say we can’t find the claim. The waiting time to answer the calls is between one hour to 90 minutes. Worst bank in the world and would never recommend it even to my enemies. Reviewed on: 27th July 2026

Opening an Account - Don't waste your life away

Do not try and open a Business Account with this bank unless you want to waste weeks of your life. It appears even more difficult if you are already a personal customer of the bank. I have nothing to say about the last 6 weeks I have spent opening a business account which I am still unable to access. Truly amazing that this bank has a single customer. Reviewed on: 12th October 2023

quality

Have had a business account for the last 5 years, always helpful, easy service. Reviewed on: 31st August 2023

Feeling safe having the money in their account

Very good customer service and friendly bank Reviewed on: 5th April 2023

Consistently Atrocious service. Shouldnt be allowed to operate as a bank

I have been a customer of this outfit for several years. If switching wasn’t so disruptive I’d have moved a long time ago Over the last two years they have locked me out of my account three times - all cases due to automated systems cancelling debit cards or access cards with no warning or explanation Getting through their automated phone system takes an average of 30 minutes and then the system frequently connects to the wrong department When finally connected to the ‘right’ person, invariably that person is unhelpful or actively misleading Frankly I don’t have a good word to say for this bank - they are not a business level service In submitting a complaint one receives a formulaic ‘we are very sorry’ letter. It’s derisory and probably set up to comply with some feeble regulatory requirement I don’t have a single good thing to say about them and strongly advise potential customers to look elsewhere describing this service as a ‘business bank’ is wholly inaccurate Reviewed on: 9th February 2023

Wrong information online banking joke

I wouldn't recommend bank of scotland at all there information is wrong I have been trying to setup online banking for my business account and they have no clue what there doing they sent me to local branch no help and still no internet banking I know this looks like a rant but I would seriously think twice before using this bank for business or personal there's better banks with better reviews and I'm seriously thinking of moving my accounts they have caused me nothing but hassle and time off I didn't need to take very poor service and customer service bank of Scotland Reviewed on: 20th July 2022

customer service

Customer service is appalling. I would not recommend this bank to any business. Reviewed on: 12th July 2022

Corporate Online is hard going

Not the best software. Hard to use. Far toooo complicated, e.g. running off a statement. Importing BACS was sometimes torture and I had to devise a workaround to get individual 1:1 stmt entries on the bank stmt if we uploaded 2+ BACS csv files. The software only want to show one single debit on the bank stmt even if we were paying 20 suppliers that day! Reviewed on: 4th July 2022

Using this bank for a long time

Using this bank for a long time and I am pretty satisfied! Reviewed on: 27th June 2022

honestly it has been great

from the start we were taken care of got help when we needed it, so friendly and helpful Reviewed on: 6th November 2018

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