The Co-operative Bank Business Account Reviews

  Ratings based on 20 reviews       Last review 1 week ago    

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to...

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The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Your Business Account Reviews

20 reviews

Review The Co-operative Bank's Business Account now

Worst bank ever

This bank has frozen my current account for almost 6 months now and have REFUSED to provide me with any legitimate reason or evidence as to why they did this! They also REFUSE to let me speak to a manager or any other department every single time I... Read more

This bank has frozen my current account for almost 6 months now and have REFUSED to provide me with any legitimate reason or evidence as to why they did this! They also REFUSE to let me speak to a manager or any other department every single time I call to ask (with wait times of up to an hour).
This bank is corrupt and operates fraudulently. They would sooner see you starve than admit to a mistake on their part.

Reviewed on 19th July 2021
Felix Byrne's avatar
Felix Byrne

The WORST Business Account!!

Not even an exaggeration, they've got it so wrong that it's not funny, just... Read more

Not even an exaggeration, they've got it so wrong that it's not funny, just infuriating!
I loved one of their customer service reps' response to why even wait times are ridiculous for business customers 'places like Barclays can afford more staff' well then, great sales pitch/excuse.

Here's why I'm leaving.
took 3 months for the account to open.
Once opened, a stupid pinsentry was sent to me (I thought these went out of date in 2010? but clearly they just started stocking them.
The Username and customer ID is ridiculous, esp the Customer ID, so I always need the paper to hand, its illogica & without the pinsentry of if the pin's battery goes - then so does your online access!
But it's okay, you have their long waits, multiple time-wasting options lists of a call centre to get through to.

But once you are logged into their website, its a diabolical mess.
You need to know the exact date of the statement you want?
What?? the date they sent it??? or is it just one day?
Well, it's definitely not just one day, as this doesn't load.
need to write stuff down by hand? then make sure you do it within 5 minutes or it'll log you out, and youll have to start all over again.
Need to view transactions? they will make this far more difficult for you too, it's like a gameshow you can only lose at.

I absolutely hate it. I hate their online crap, I hate their out dated system, and their long wait times.
not to mention that my business partner hasn't managed to access the account once in the 5/6 months that it's been open.
So we're leaving.

Not just that, it's put me off so much - I'm leaving as a personal customer too.
Pay a bigger bank to deal with your banking, look elsewhere.. if you value your time, are busy or have work to do.. then you don't need this hassle.

Reviewed on 26th May 2021
Leigh's avatar
Leigh

If you do a lot of online banking, DO NOT USE THIS BANK

Applied for a business account as a benefit of FSB membership. Began using online service this week. Possibly the least user-friendly banking experience I've had: menu is counter-intuitive, found the statement option by accident after many frustrating... Read more

Applied for a business account as a benefit of FSB membership. Began using online service this week. Possibly the least user-friendly banking experience I've had: menu is counter-intuitive, found the statement option by accident after many frustrating minutes, appear to have been charged £10 to receive a payment by CHAPS but can't find the details anywhere -- only know cuz the amount shown is £10 less than the amount verified by the client's bank -- and the fee does not equate to anything listed in the tariff booklet. After waiting an hour (not 30 min as promised) on the phone earlier in the week during normal working hours, I tried ringing after 5PM for an explanation and was told the wait time would be even longer. Will keep the account cuz it was an ordeal to set up but will continue to use my original bank.

Reviewed on 28th January 2021
J Cornell's avatar
J Cornell

Moved from the royal bank of Scotland on the business switch.

It is like going back in time.whilst I was aware there is a banking app on its way .when I don’t no and nobody else seems to no.it is all very frustrating with all the user name and token machine etc.and when u get on ur account it doesn’t seem to get ... Read more

It is like going back in time.whilst I was aware there is a banking app on its way .when I don’t no and nobody else seems to no.it is all very frustrating with all the user name and token machine etc.and when u get on ur account it doesn’t seem to get any better.I don’t seem to be able to get on with the way it is set out and find it easy to make a mistake and it logs u out again.then u have to go through the whole procedure again to get back on .maybe moving from a good bank with a good app and ease of use was a mistake..I can only hope the app comes soon and it makes getting on ur account easier and easier to use once u are on it or I can see another bank switch happening .

Reviewed on 26th December 2020
Steven's avatar
Steven

This bank is a cruel joke !

I was forced to open a business account to access a bbl even though i already had a current account. After i had received the loan they issued me account details to another account to repay the loan to so i tried to close the business account which... Read more

I was forced to open a business account to access a bbl even though i already had a current account. After i had received the loan they issued me account details to another account to repay the loan to so i tried to close the business account which charges £10 a month service charge because i already have a business account with a modern bank. Now the co op say i cant close my account untill i have repaid the bbl back in full. To top it all I can not log in to the business account even though i use the correct login details and know how to use the antiquated token that they make you use. This is not a professional bank it is a cruel joke.

Reviewed on 19th December 2020
Manclad's avatar
Manclad

Absolutely WORST online Banking experience ever!

AVOID! RUBBISH RUBBISH RUBBISH!! Each and every time I try to use the monstrously BAD Co-op Business banking website I want to tear my hair out! AND this is the recently redesigned version - the old one was WAY better! Even the simplest task of... Read more

AVOID! RUBBISH RUBBISH RUBBISH!! Each and every time I try to use the monstrously BAD Co-op Business banking website I want to tear my hair out! AND this is the recently redesigned version - the old one was WAY better! Even the simplest task of getting transactions thru a specific date range is IMPOSSIBLE! It never works. The calendars say you cannot select a date BEFORE the date you've selected even tho it's actually after. Totally rubbish unintuitive interface. Stuff doesn't display properly either, boxes overlap or half hidden under others. Tried ALL browsers - still BAD! Times you out after 5 mins of no activity. Have made several complaints via Co-op feedback with no response at all. AVOID! RUBBISH RUBBISH RUBBISH!!

Reviewed on 4th December 2020
SNC's avatar
SNC

Rubbish online banking service.

Awful service, online service fails , lets you down , token locks, totally unable get through on phones, plse do not use as a bank , will change banks soon as possible.

Reviewed on 3rd December 2020
kev's avatar
kev

Terrible

Awful customer services and even worse online banking system Can’t run a business using this bank awful

Reviewed on 30th November 2020
Daz's avatar
Daz

Terrible online banking

The old online banking system wasn't great, but it worked. The new system is atrocious. It is impossible to use and missing so many of the features that other banks have. I lost the will to live trying to cancel a direct debit. It was less painful... Read more

The old online banking system wasn't great, but it worked. The new system is atrocious. It is impossible to use and missing so many of the features that other banks have. I lost the will to live trying to cancel a direct debit. It was less painful having root canal work. Whoever signed off on this monstrosity should be sacked. Myself and my wife have now moved our business banking elsewhere and could not be happier.

Reviewed on 17th November 2020
ROB's avatar
ROB

Used to be a great bank for Business banking but now OMG-aweful

ive banked with co-op as a business customer for about 15 years with absolutely no complaints until they changed online banking.... Read more

ive banked with co-op as a business customer for about 15 years with absolutely no complaints until they changed online banking.
Jeez I'm pretty intelligent but their online banking is appalling.
Every time I click on my current account it tells me my overdraft is my interest rate etc but what I want to see straight away is my transactions. It took at least three logins and about an hour before I found them and now instead of having columns of incoming and outgoing they are all in one column. NOT HELPFUL. Can I find a list of direct debits and standing orders NO
Tried to ring customer services around half a dozen times and given up as on hold for at least 30mins. As a business im working trying to earn money not sitting on hold and not helpful due to short opening times too. Its all got lousy just lousy. Not good for business co-op. You need to look after your customers

Reviewed on 31st August 2020
Gillian Starchild's avatar
Gillian Starchild

Terrible service, just terrible.

Shocking, just shocking.Terrible service, just terrible. Unable to print of card statement , spoke to someone called AJ (?) today, got absolutely nowhere. He told me my complaint wouldn't be answered for 8 weeks! 8 weeks!!Have already closed my... Read more

Shocking, just shocking.Terrible service, just terrible. Unable to print of card statement , spoke to someone called AJ (?) today, got absolutely nowhere. He told me my complaint wouldn't be answered for 8 weeks! 8 weeks!!Have already closed my current account. Wrote a letter to the CEO who hasn't had the manners to reply when I complained about my treatment by them when in hospital with cancer. Don't go near them - you will 100% regret it.

Reviewed on 27th August 2020
The Hon David Cornwallis's avatar
The Hon David Cornwallis

New banking interface failure

The new online interface whilst was marketed as a significant improvement, it fails to live up to the hype, it's awful to use, a complete timewasting exercise, logs you out upon simple requests, there is no option to print any transactions. Have... Read more

The new online interface whilst was marketed as a significant improvement, it fails to live up to the hype, it's awful to use, a complete timewasting exercise, logs you out upon simple requests, there is no option to print any transactions. Have messaged the COOP they suggest changing browser ect.ect. but this is not the problem , obviously designed by beaurocrats that nver have to bank online, shame was just starting to enjoy iusing the COOP

Reviewed on 24th August 2020
Nick Gannon's avatar
Nick Gannon

Online Business Banking

I am amazed given how good The Co-op bank has been in the past how bad the new 2020 online banking system is. They could never have sat down with a customer to see how difficult it is to use. Absolutely astonished as to how bad and regressive it is.... Read more

I am amazed given how good The Co-op bank has been in the past how bad the new 2020 online banking system is. They could never have sat down with a customer to see how difficult it is to use. Absolutely astonished as to how bad and regressive it is. The transaction search does not even have a balance column.

Reviewed on 13th August 2020
Arthur Cannell's avatar
Arthur Cannell

This is the worst online banking service in the sector

I've used business banking systems from HSBC, Lloyds, RBS and others. the new (2020) Co-operative business banking is the worst by far. There is not a single redeeming feature and, frankly, it is shocking that the bank and its CEO Andrew Bester does... Read more

I've used business banking systems from HSBC, Lloyds, RBS and others. the new (2020) Co-operative business banking is the worst by far. There is not a single redeeming feature and, frankly, it is shocking that the bank and its CEO Andrew Bester does not realise how poor their offering is.

Reviewed on 4th August 2020
Badenoch Broadband's avatar
Badenoch Broadband

A Business Banking Website not fit for purpose

I would love to know which Co Op executive signed off on the new business website. This person is a lazy idiot who has never had this site tested by customers. At least the old site worked you have now created a Frankenstein site so far behind your... Read more

I would love to know which Co Op executive signed off on the new business website. This person is a lazy idiot who has never had this site tested by customers. At least the old site worked you have now created a Frankenstein site so far behind your competitors its untrue. We're leaving.

Reviewed on 21st July 2020
Richard Sutton's avatar
Richard Sutton

Dreadful!

Switched business account a few months ago. It took months to open the account as they lost the application once and the on the second attempt they took so long to process the information it timed out and I had to start from scratch. The business... Read more

Switched business account a few months ago. It took months to open the account as they lost the application once and the on the second attempt they took so long to process the information it timed out and I had to start from scratch. The business online banking is dreadful, slow, clunky and many of the reports cannot be trusted (they are aware of this, but do nothing). There is no mobile banking app. There are few branches and they generally take an hour to pick the phone up.

Reviewed on 25th June 2020
Phil's avatar
Phil

Transfer okay

It seemed to take a awhile to set up but I was surprised to see all the DD's etc had transferred without any issues.

Reviewed on 9th February 2020
Alison Latham's avatar
Alison Latham

No problems

Polite and helpful staff. No issues.

Reviewed on 16th March 2019
Jayne's avatar
Jayne

Professional and friendly

I have banked with the Co-op since 2001 and even though I am frequently offered cash incentives by other banks to transfer I would not do so. When I need to call them, the staff are always helpful and friendly with a great knowledge of their products.

Reviewed on 9th February 2019
David Scooby Jones's avatar
David Scooby Jones

Awful customer service and more expensive than other banks.

We have got another bank after some bad experiences - firstly we never had an introductory rate, we got charged for pretty much everything (more than other banks charge) and when I tried to get a new PIN number I had about 100 questions as I couldn't... Read more

We have got another bank after some bad experiences - firstly we never had an introductory rate, we got charged for pretty much everything (more than other banks charge) and when I tried to get a new PIN number I had about 100 questions as I couldn't remember my log in and ended up in tears as the lady was so patronising to me. We also had a bad experience with coop insurance a few years ago. I like the shop but not any other of their products!

Reviewed on 6th May 2017
Lucy Rigley's avatar
Lucy Rigley