The Co-operative Bank: Business Account reviews

Name: Business Account
Rating: 1.34 (67 reviews)

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1.34

Based on 67 reviews, last reviewed 31st Jan 2023

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

club and charity account they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online ev... Read more Reviewed on: 31st January 2023

Latest lowest rating:

1

£909.87 missing from our business account. £909.87 missing from our business account. Staff member working from home and has limited resources. Claims it will take 25 working days to investig... Read more Reviewed on: 5th January 2023

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About the Business Account

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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The Co-operative Bank Business Account reviews (67)

club and charity account

they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online even when we go in with a whole load of collection box change. Reviewed on: 31st January 2023

£909.87 missing from our business account.

£909.87 missing from our business account. Staff member working from home and has limited resources. Claims it will take 25 working days to investigate, which is over a month. Manager Colin refuses to come onto the phone from the office. On the phone for over 2h 6min and counting!!! Reviewed on: 5th January 2023

Such a Shame

It's such a shame. I wanted to bank with co-op for ethical reasons but it's just not worth the hassle. Their systems are archaic, inefficient and slow. Customer services is under resourced and have very little power to help with issues as they're restricted by the inefficient systems in place. The simplest of things takes forever, every time you try and contact them you're on hold for ages and very little is resolved. I just don't have the time, they're slowing down the effective running of my business so sadly I will be taking my custom elsewhere. This is my second time trying business banking with co-op, I convinced myself to give them another go and immediately regretted it. Reviewed on: 7th October 2022

Dark ages

I foolishly moved to the Coop for the free business banking, but the app is shockingly bad. Don't try and look for transactions over 1 month old - not in the app. Don't try and set up a new transfer...and when you manage that, don't expect to be able to transfer any money to it for hours / days whilst it is checked. And please, don't try and call the bank unless you are in working hours and have hours to spare. Not been with them a year yet and transferring out to a proper bank. Reviewed on: 3rd September 2022

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