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The Co-operative Bank: Business bank account reviews

Name: Business bank account
Rating: 2.13 (92 reviews)

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2.13

Based on 92 reviews, last reviewed 6th Nov 2026

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

4

Easy to deal with as branch nearby Easy to deal with as branch nearby Reviewed on: 20th February 2026

Latest lowest rating:

1

The Co-operative online business banking terrible The Co-operative business banking interface online is truly dismal. You have to fight with it to get even the simplest of information. Statements ar... Read more Reviewed on: 6th November 2026

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About this product

The Co-operative Bank business bank account is suitable for startups and small business that bank online.

There’s no monthly fee but there are charges for certain transactions including cash deposits and cash withdrawals. When you open a Co-operative Bank business account, you get free access to a payment request tool.

Co-operative Bank business account reviews help you find out what it’s really like to be a customer. If you’ve used Co-operative Bank before, you can also leave a review and share your experience.

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The Co-operative Bank Business bank account reviews (92)

The Co-operative online business banking terrible

The Co-operative business banking interface online is truly dismal. You have to fight with it to get even the simplest of information. Statements are not available as simple monthly links, you have to search a date range which frequently and inexplicably returns a null result. It seems to be impossible to just simply search all transactions on the account for a simple period, ie this week, month, year etc. Even when you know the date range you have entered should return results, nothing displays. Activating and logging in is tedious. We went with Co-operatie banking for ethical reasons, but in terms of practicality and usability it scores an easy 1 out of 10. Reviewed on: 6th November 2026

Avoid at all costs

It’s an antiquated banking system. Online banking is functional but poor but security and the ability to make payments of any significance it’s a nightmare as most payments are blocked and wading a security call takes time and is unworkable. Reviewed on: 4th November 2026

Your money is so secure even you can't access it.

Firstly, the staff are lovely. I've called them a lot and they've always been very helpful when I finally get through. The banking experience is terrible. Just abominable. To set up online banking requires filling in a paper form. It then requires two separate apps, both of which require separate validation and two factor authentication to set up. Once set up, the Coop app will use Face ID, but sometimes the app simply doesn't work. Sometimes that's a back end issue, but since August 26 Coop Business seem to have had endless issues with their online banking. They have a special website to keep customers informed of what isn't working. I've maybe been able to access my account 1 in 5 times that I've tried to log in, whilst online banking is actually available. Once logged in the app is pretty limited. I'm so lucky that my business is in its infancy; if I'd had to rely on making payments or accessing funds received from clients I'd have been absolutely stranded and had to rely on pone banking which can take around 45 mins to get through to an advisor, I assume because online banking is always broken. Sorry Coop, I tried, but it's just too frustrating, archaic and unreliable. Reviewed on: 12th October 2026

The worst business decision you will make!

Opening an account with The Co-Operative Bank will simply be the worst business decision you will make! Please if there was ever any random advice that you listen to then please consider other banks are available. Their product (monthly and transaction fees) are expensive, if you need to speak to someone on telephone then good luck set aside some time in your schedule and use of the online/digital banking is a whole new adventure. It is shall we say primitive and despite a regular message of "Online banking will be down for scheduled maintenance this weekend" nothing ever improves and in fact as of writing following a failed maintenance they have locked everyone out of their accounts and the only way you can tell what money you have or to move/pay is to visit a branch or use telephone banking except the wait is over an hour. The experience is anything but Co-Operative and actually hand on heart having an account with them actually creates more hurdles for our business than it is worth. Reviewed on: 23rd September 2026

Very unimpressed with my new business account

I have had a business account for one month now. Opening the account was a tedious process with constant requests for more information to prove my business credentials despite having been trading for 35 years. The mobile banking app is slow and not user friendly. You cannot save any login details so each time you have to enter them afresh.The HID app security token generator is slow and doesn't always work. Despite the website saying you can get physical token generators, no more are in stock, so you're stuck with the HID app. Customer service on phone is slow with long waits. Despite having a high street branch in Southampton, having dropped in with a query, they have informed me that they only support personal account customers and not business accounts which have to use the telephone enquiry line. Interest rates on linked savings account is really poor. Rather disappointingly, I have now discovered that it's one of the worst accounts to link with Xero software, that's going to make MTD reporting even more hassle. Finally, although a really small point, it's annoying that account number and sort code are not printed on the debit card to have the information easily to hand. Very unimpressed. Reviewed on: 20th April 2026

Waste of space!

I`ve been a customer for over 25 years trying to open a business account is a joke. I've trying now for 3 months. Really you guys are a waste of time. Reviewed on: 13th March 2026

Easy to deal with as branch nearby

Easy to deal with as branch nearby Reviewed on: 20th February 2026

MANY hidden charges and extremely long setup process

Many hidden charges, extremely long and tedious setup, would not recommend Reviewed on: 22nd January 2026

You will require counselling- best of Luck

To open a online business account with co op bank you have to go through the website and an app called HIB you will be asked over 10 security questions You will have to remember over 5 different pass codes You will have to wait 2 weeks for a token to arrive in the post You will require an iPhone and a laptop You will need to spend 8 hours on the phone to technical support that will not be much help You will NOT be successful You will require counselling and possibly psychotherapy at the end of this process- Best of Luck Reviewed on: 5th September 2025

CoOperative Business Bank, simple dreadful

CoOperative Business Bank, dire APP that has hardly any function and doesn't work most of the time, the online banking has a very very poor interface, expensive fees to run the account and excessive charges for any foreign transaction. There are better bank accounts for business in the UK, avoid AT ALL COSTS Reviewed on: 24th April 2025

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