Write a review

Go to business site

The Co-operative Bank: Business Account reviews

Name: Business Account
Rating: 1.32 (87 reviews)

View other The Co-operative Bank products

1.32

Based on 87 reviews, last reviewed 13th Mar 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

4

Easy to deal with as branch nearby Easy to deal with as branch nearby Reviewed on: 20th February 2026

Latest lowest rating:

1

Waste of space! I`ve been a customer for over 25 years trying to open a business account is a joke. I've trying now for 3 months. Really you guys are a waste of tim... Read more Reviewed on: 13th March 2026

Read all reviews Write a review

About this product

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Review The Co-operative Bank: Business Account now

Help others make smarter decisions by sharing your own experience.

Write a review

The Co-operative Bank Business Account reviews (87)

Waste of space!

I`ve been a customer for over 25 years trying to open a business account is a joke. I've trying now for 3 months. Really you guys are a waste of time. Reviewed on: 13th March 2026

Easy to deal with as branch nearby

Easy to deal with as branch nearby Reviewed on: 20th February 2026

MANY hidden charges and extremely long setup process

Many hidden charges, extremely long and tedious setup, would not recommend Reviewed on: 22nd January 2026

You will require counselling- best of Luck

To open a online business account with co op bank you have to go through the website and an app called HIB you will be asked over 10 security questions You will have to remember over 5 different pass codes You will have to wait 2 weeks for a token to arrive in the post You will require an iPhone and a laptop You will need to spend 8 hours on the phone to technical support that will not be much help You will NOT be successful You will require counselling and possibly psychotherapy at the end of this process- Best of Luck Reviewed on: 5th September 2025

CoOperative Business Bank, simple dreadful

CoOperative Business Bank, dire APP that has hardly any function and doesn't work most of the time, the online banking has a very very poor interface, expensive fees to run the account and excessive charges for any foreign transaction. There are better bank accounts for business in the UK, avoid AT ALL COSTS Reviewed on: 24th April 2025

We set up a housing coop and we're lucky enough to r...

We set up a housing coop and we're lucky enough to receive a large donation that was however time sensitive. We were members of COOPS UK who put us directly in touch with the Co-operative Bank regional agent and we were keen to have an ethical account in line with our values. We spent 6 weeks having our emails and phone calls completely ignored. Absolutely useless. So disappointing. Had to go with a high street bank instead. Reviewed on: 2nd March 2025

Absolutely deplorable

Absolutely deplorable. A serious business with 15 staff and world leading experts of many decades experience. A service business with no stock, credit or other risk. No one with any financial or other blemishes. I just get daft questions and constant "application denied" messages. Seems I am far from the only one. Evidently these people don't understand business, or cannot administrate competently. No earthly reason to reject this account (as per my accountants). Are they just data gatherers with no serious intention to open accounts? SHOCKING Reviewed on: 25th November 2024

Appaling Customer Services

Apart from the time it took to open my account (it was VERY long), I deposited £1000 so that I wouldn't get service charges for 30 months as per their advertising. Now for the last three months they have added a service charge to my account. Despite reassuring it wouldn't happen again - it DOES!! They reimburse the service charge but as it takes over 40 mins hanging on the phone to get through to their customer services this is extremely frustrating Reviewed on: 22nd November 2024

I didn't even get past the application process.

I didn't even get past the application process. I uploaded the documents they needed after answering many questions I might add. They could see I had uploaded the document, yet they couldn't read it. I checked that it was a compatible document which it was. They insisted it was my problem and wouldn't offer any other way of accepting the document. Reviewed on: 2nd November 2024

AVOID THIS BANK LIKE THE PLAGUE

The co op withheld my business account from me for A MONTH, caused my business to loose money, customers, caused me no end of stress, made me later with payments to HMRC, which I have been fined for. They did nothing to assist and gave me no timescale to resolve the issue. I was left unable to pay my staff, order stock or pay myself to cover my mortgage. My business fell behind on rent. THE CO OP DIDNT CARE, DID NOTHING TO HELP. I had to find the fraud case number from the other bank for them, only once I had got to the bottom of the issue did they do anything to assist. I will always warn people away from this bank, in 15 years of business I’ve never dealt with a worse company. Reviewed on: 6th September 2024

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Debit Card
from Tred 4.71 from 3 reviews
Business Banking
from Barclays 2.82 from 232 reviews
Business Banking
from NatWest 2.78 from 198 reviews

Want to see more from The Co-operative Bank?

Professional and Career Development Fund
from The Co-operative Bank 4.75 from 3 reviews
Cash Passport
from The Co-operative Bank 4.33 from 3 reviews
Student Current Account
from The Co-operative Bank 4.13 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub