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The Co-operative Bank: Business Account reviews

Name: Business Account
Rating: 1.31 (84 reviews)

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1.26

Based on 84 reviews, last reviewed 5th Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

club and charity account they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online ev... Read more Reviewed on: 31st January 2023

Latest lowest rating:

1

You will require counselling- best of Luck To open a online business account with co op bank you have to go through the website and an app called HIB you will be asked over 10 security question... Read more Reviewed on: 5th September 2025

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The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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The Co-operative Bank Business Account reviews (84)

You will require counselling- best of Luck

To open a online business account with co op bank you have to go through the website and an app called HIB you will be asked over 10 security questions You will have to remember over 5 different pass codes You will have to wait 2 weeks for a token to arrive in the post You will require an iPhone and a laptop You will need to spend 8 hours on the phone to technical support that will not be much help You will NOT be successful You will require counselling and possibly psychotherapy at the end of this process- Best of Luck Reviewed on: 5th September 2025

CoOperative Business Bank, simple dreadful

CoOperative Business Bank, dire APP that has hardly any function and doesn't work most of the time, the online banking has a very very poor interface, expensive fees to run the account and excessive charges for any foreign transaction. There are better bank accounts for business in the UK, avoid AT ALL COSTS Reviewed on: 24th April 2025

We set up a housing coop and we're lucky enough to r...

We set up a housing coop and we're lucky enough to receive a large donation that was however time sensitive. We were members of COOPS UK who put us directly in touch with the Co-operative Bank regional agent and we were keen to have an ethical account in line with our values. We spent 6 weeks having our emails and phone calls completely ignored. Absolutely useless. So disappointing. Had to go with a high street bank instead. Reviewed on: 2nd March 2025

Absolutely deplorable

Absolutely deplorable. A serious business with 15 staff and world leading experts of many decades experience. A service business with no stock, credit or other risk. No one with any financial or other blemishes. I just get daft questions and constant "application denied" messages. Seems I am far from the only one. Evidently these people don't understand business, or cannot administrate competently. No earthly reason to reject this account (as per my accountants). Are they just data gatherers with no serious intention to open accounts? SHOCKING Reviewed on: 25th November 2024

Appaling Customer Services

Apart from the time it took to open my account (it was VERY long), I deposited £1000 so that I wouldn't get service charges for 30 months as per their advertising. Now for the last three months they have added a service charge to my account. Despite reassuring it wouldn't happen again - it DOES!! They reimburse the service charge but as it takes over 40 mins hanging on the phone to get through to their customer services this is extremely frustrating Reviewed on: 22nd November 2024

I didn't even get past the application process.

I didn't even get past the application process. I uploaded the documents they needed after answering many questions I might add. They could see I had uploaded the document, yet they couldn't read it. I checked that it was a compatible document which it was. They insisted it was my problem and wouldn't offer any other way of accepting the document. Reviewed on: 2nd November 2024

AVOID THIS BANK LIKE THE PLAGUE

The co op withheld my business account from me for A MONTH, caused my business to loose money, customers, caused me no end of stress, made me later with payments to HMRC, which I have been fined for. They did nothing to assist and gave me no timescale to resolve the issue. I was left unable to pay my staff, order stock or pay myself to cover my mortgage. My business fell behind on rent. THE CO OP DIDNT CARE, DID NOTHING TO HELP. I had to find the fraud case number from the other bank for them, only once I had got to the bottom of the issue did they do anything to assist. I will always warn people away from this bank, in 15 years of business I’ve never dealt with a worse company. Reviewed on: 6th September 2024

Don’t make the same mistake as me!

I do not write online reviews but my experience with Co-op business banking has forced me into action. I have very happily had a personal account with the Co-op for many years. I like the idea of a bank that invests ethically, so it seemed the natural place to go when I needed a business account too. I was aware of bad reviews for their business offering but my experience of personal banking really had been good, so I chose to ignore the reviews. Big mistake. 3 months elapsed time to open the account. Appalling wait times on the phone lines. A complaints procedure that routinely takes no action other than to mark the complaint as resolved. My first payment from my new account resulted in my access to my account being suspended and all of my funds disappearing into an audit control account belonging to the Co-op bank. Not satisfied with taking all of my money (current account and business savings), the Co-op then withdrew another, large, 5 figure sum, sending my current account deep into the red. Hilariously, they then charged me £20 for the unauthorised overdraft created by their failings. This bank is not fit for purpose and can not be trusted with your money. Based on my experience, I am surprised the regulator allows them to continue trading. Open an account with them at your own risk. Reviewed on: 9th April 2024

The most UNcooperative Bank

No one seems know to anything. Disrespectful to small businesses to any extent that it seems deliberate Total Disgrace Employees went with wages, supplies without pay and orders cancelled P.S this company will happily sell you funeral plans Reviewed on: 21st December 2023

NOT OF THIS WORLD !

The most clunky primitive on line banking experience . Coop have a look at Lloyds for example and see what you should be doing for confused customers like me Reviewed on: 1st December 2023

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