Write a review

Go to business site

The Co-operative Bank: Business Account reviews

Name: Business Account
Rating: 1.32 (87 reviews)

View other The Co-operative Bank products

1.32

Based on 87 reviews, last reviewed 13th Mar 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

4

Easy to deal with as branch nearby Easy to deal with as branch nearby Reviewed on: 20th February 2026

Latest lowest rating:

1

Waste of space! I`ve been a customer for over 25 years trying to open a business account is a joke. I've trying now for 3 months. Really you guys are a waste of tim... Read more Reviewed on: 13th March 2026

Read all reviews Write a review

About this product

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Review The Co-operative Bank: Business Account now

Help others make smarter decisions by sharing your own experience.

Write a review

The Co-operative Bank Business Account reviews (87)

Moved from the royal bank of Scotland on the business switch.

It is like going back in time.whilst I was aware there is a banking app on its way .when I don’t no and nobody else seems to no.it is all very frustrating with all the user name and token machine etc.and when u get on ur account it doesn’t seem to get any better.I don’t seem to be able to get on with the way it is set out and find it easy to make a mistake and it logs u out again.then u have to go through the whole procedure again to get back on .maybe moving from a good bank with a good app and ease of use was a mistake..I can only hope the app comes soon and it makes getting on ur account easier and easier to use once u are on it or I can see another bank switch happening . Reviewed on: 26th December 2020

This bank is a cruel joke !

I was forced to open a business account to access a bbl even though i already had a current account. After i had received the loan they issued me account details to another account to repay the loan to so i tried to close the business account which charges £10 a month service charge because i already have a business account with a modern bank. Now the co op say i cant close my account untill i have repaid the bbl back in full. To top it all I can not log in to the business account even though i use the correct login details and know how to use the antiquated token that they make you use. This is not a professional bank it is a cruel joke. Reviewed on: 19th December 2020

Absolutely WORST online Banking experience ever!

AVOID! RUBBISH RUBBISH RUBBISH!! Each and every time I try to use the monstrously BAD Co-op Business banking website I want to tear my hair out! AND this is the recently redesigned version - the old one was WAY better! Even the simplest task of getting transactions thru a specific date range is IMPOSSIBLE! It never works. The calendars say you cannot select a date BEFORE the date you've selected even tho it's actually after. Totally rubbish unintuitive interface. Stuff doesn't display properly either, boxes overlap or half hidden under others. Tried ALL browsers - still BAD! Times you out after 5 mins of no activity. Have made several complaints via Co-op feedback with no response at all. AVOID! RUBBISH RUBBISH RUBBISH!! Reviewed on: 4th December 2020

Rubbish online banking service.

Awful service, online service fails , lets you down , token locks, totally unable get through on phones, plse do not use as a bank , will change banks soon as possible. Reviewed on: 3rd December 2020

Terrible

Awful customer services and even worse online banking system Can’t run a business using this bank awful Reviewed on: 30th November 2020

Terrible online banking

The old online banking system wasn't great, but it worked. The new system is atrocious. It is impossible to use and missing so many of the features that other banks have. I lost the will to live trying to cancel a direct debit. It was less painful having root canal work. Whoever signed off on this monstrosity should be sacked. Myself and my wife have now moved our business banking elsewhere and could not be happier. Reviewed on: 17th November 2020

Used to be a great bank for Business banking but now OMG-aweful

ive banked with co-op as a business customer for about 15 years with absolutely no complaints until they changed online banking. Jeez I'm pretty intelligent but their online banking is appalling. Every time I click on my current account it tells me my overdraft is my interest rate etc but what I want to see straight away is my transactions. It took at least three logins and about an hour before I found them and now instead of having columns of incoming and outgoing they are all in one column. NOT HELPFUL. Can I find a list of direct debits and standing orders NO Tried to ring customer services around half a dozen times and given up as on hold for at least 30mins. As a business im working trying to earn money not sitting on hold and not helpful due to short opening times too. Its all got lousy just lousy. Not good for business co-op. You need to look after your customers Reviewed on: 31st August 2020

Terrible service, just terrible.

Shocking, just shocking.Terrible service, just terrible. Unable to print of card statement , spoke to someone called AJ (?) today, got absolutely nowhere. He told me my complaint wouldn't be answered for 8 weeks! 8 weeks!!Have already closed my current account. Wrote a letter to the CEO who hasn't had the manners to reply when I complained about my treatment by them when in hospital with cancer. Don't go near them - you will 100% regret it. Reviewed on: 27th August 2020

New banking interface failure

The new online interface whilst was marketed as a significant improvement, it fails to live up to the hype, it's awful to use, a complete timewasting exercise, logs you out upon simple requests, there is no option to print any transactions. Have messaged the COOP they suggest changing browser ect.ect. but this is not the problem , obviously designed by beaurocrats that nver have to bank online, shame was just starting to enjoy iusing the COOP Reviewed on: 24th August 2020

Online Business Banking

I am amazed given how good The Co-op bank has been in the past how bad the new 2020 online banking system is. They could never have sat down with a customer to see how difficult it is to use. Absolutely astonished as to how bad and regressive it is. The transaction search does not even have a balance column. Reviewed on: 13th August 2020

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business account
from HSBC Kinetic 4.69 from 1942 reviews
GoCardless Pro
from GoCardless 3.67 from 4 reviews
Business Banking
from Habib Bank Zurich plc 5.00 from 1 reviews

Want to see more from The Co-operative Bank?

Professional and Career Development Fund
from The Co-operative Bank 4.75 from 3 reviews
Cash Passport
from The Co-operative Bank 4.33 from 3 reviews
Student Current Account
from The Co-operative Bank 4.13 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub