The Co-operative Bank Current Account Reviews

good customer service, monthly fee rather high

I'm happy with the current account from the Co-op, however the monthly fee is quite high and I never get to use the various "benefits" I'm paying for. Customer service is consistently good however, which is why I stick with the Co-op. I had previously...

I'm happy with the current account from the Co-op, however the monthly fee is quite high and I never get to use the various "benefits" I'm paying for. Customer service is consistently good however, which is why I stick with the Co-op. I had previously banked with HSBC whose customer service was atrocious, so would never go back to them.

fionajk42Level 1

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Good benefits with our current account

We pay a small monthly fee for our current account and this gives us world wide travel insurance, access to airport lounges and mobile phone insurance. This offers great value for money.

Patricia O'BrienLevel 1

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Old fashioned bank decent service

Friendly helpful knowlegeable staff

Peter Symes Level 1

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Simple and easy

easy to operate,basic bank account ,friendly,helpful staff on phone and in in branch

Tracy ReedLevel 1

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Friendly

Trusting and friendly. Great customer service!

DessireeLevel 1

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Really friendly and hassle-free

They are always willing to help with any difficulties.

Keith FellowsLevel 1

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Great bank!

Excellent customer service and complete satisfaction.

philosopherLevel 1

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good customer service, monthly fee rather high

on-line banking is good and I have always found customer service personnel to be very helpful. However, the montlhy fee of £11 is quite high for a basic current account.

Fiona jkLevel 2

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Friendly

Friendly, caring and straightforward. I can trust them and it's not often you can say that about a bank!

DessireeLevel 1

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Honest and reliable

Lets drop normal banking and leave the gamblers behind

Gareth0108Level 1

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Always so helpful

Whenever I go into my local branch, the staff are always so friendly and nothing is ever too much trouble, they will always come up to you while your'e waiting in the queue, to let you know that you will be served shortly. If you need more help, they...

Whenever I go into my local branch, the staff are always so friendly and nothing is ever too much trouble, they will always come up to you while your'e waiting in the queue, to let you know that you will be served shortly. If you need more help, they are always careful to explain things in plain English, and the best thing, they always remember who their customers are, you aren't just an account number to them.

Heather M JenkinsonLevel 2

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Ethical banking

friendly branch staff, good call centre and easy to use app

Matt AllisonLevel 1

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good bank but app needs improvement

happy with the bank however the website is difficult to navigate and the app crashes a lot.

Nicola RupawalaLevel 1

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Likeable people and service

Banked with the big banks? NatWest, Barclays and HSBC over the years but they’ve always lacked that personal touch. That’s why I won’t be moving away from the coop.

MoodyblooLevel 1

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All accounts are decent

Good accounts on offer here beilliant

Danny McGuinnessLevel 2

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Great account

Great consistent service since opening my account in 1976. Servicing of my account is second to none.

ClemLevel 1

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Friendly, helpful company

Lovely bank no unpleasant surprises in terms of fees and helpful staff who genuinely seem to care. Would recommend to anyone and have been banking with them for years!

mizzy888Level 1

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Helpful

Great customer service and friendly staff

Patricia Grace O'DonnellLevel 1

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useless

ended my oxfam credit card without explanation told i could get reward instead by transferring my current account wasnt told they would refuse me same overdaft limit until after transferred

DAVID FRENCHLevel 1

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Great service

I have been with The Co-operative Bank for the past 5 years and haven't had any issues whatsoever. On the odd occasion I need to go in a branch I get served quickly and the website is always reliable.

CDPikeLevel 1

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