Our Smart Money People 360° Rating
Your Current Account Reviews (199)
useless
ended my oxfam credit card without explanation told i could get reward instead by transferring my current account wasnt told they would refuse me same overdaft limit until after transferred
Superb
I’ve banked with the Co-Op for 42 years . Whether I contact the local branch or the call centre I receive a pleasant response from knowledgeable staff. The bank has ethical values which are put into practice by its work in supporting charitable o...
Read moreI’ve banked with the Co-Op for 42 years . Whether I contact the local branch or the call centre I receive a pleasant response from knowledgeable staff. The bank has ethical values which are put into practice by its work in supporting charitable organisations and communities .
Average plus
Website ok. Lack of branches though can use Post Office
Everyday Extra good account
a good account, even though you pay monthly, I have a cashback on my other current account which goes to pay towards some of the monthly charge, plus you get free travel phone insurance and car recovery
Great bank never no problems
I have been with the Co-op for a few years now. My bank account has always run smoothly and any queries or problems they have always been happy to help
didnt disclose would not let me transfer overdraft limit
when i moved from hsbc, after they stopped the oxfam credit card with no explanation
always helpful, and ethical
the co op is the only ethical bank not investing in anything that harms the enviroment , animals or people... they have ALWAYS helped me when i have done online baking and been most helpful///they were the first bank to introduce online banking.. they...
Read morethe co op is the only ethical bank not investing in anything that harms the enviroment , animals or people... they have ALWAYS helped me when i have done online baking and been most helpful///they were the first bank to introduce online banking.. they are also lovely when i go into a high street bank, as they always call me by my name..
Everyday Rewards
Whilst other banks have financial incentives to switch, the Coop Bank rewards loyalty. I earn between £4.50 and £5.50 every month just by staying with them and receiving 5p each time I use my contactless debit card. The call centre is efficient and b...
Read moreWhilst other banks have financial incentives to switch, the Coop Bank rewards loyalty. I earn between £4.50 and £5.50 every month just by staying with them and receiving 5p each time I use my contactless debit card. The call centre is efficient and banking app on my mobile phone is very good. Very few branches now exist, but paying in cheques at any Post Office is easy.
Ethical and excellent
Super easy to open the account, brilliant customer service at every step and since. Smooth and intuitive online capability. Love the rewards offered but most of all their ethical standards are excellent.
Does everything required
Current account runs smoothly and does everything I need. Chance to earn rewards and no monthly pay in limit
Highly underrated bank
I have been banking with Co-op for over seven years and have never had such good customer service from any company (a rare commodity in recent years!). Their telephone reps are always amazingly helpful and polite and the online banking service is very...
Read moreI have been banking with Co-op for over seven years and have never had such good customer service from any company (a rare commodity in recent years!). Their telephone reps are always amazingly helpful and polite and the online banking service is very easy to use. When my bank card was fraudulently used some time ago, they were extremely quick, helpful and efficient in resolving the issue. Also, they were one of the first UK companies to have an ethical stance in their business dealings. This bank deserves much more praise and customers.
The best bank in the world
I've been with this bank 10 years I've never had any extra fees or charges on my account and customer service are very helpful and friendly I'd recommend this bank to anyone they are very fast at resolving your finances.
Still Does not reply to emails
I have been quite happy with the Co operative Bank, locally and general account...
Read more I have been quite happy with the Co operative Bank, locally and general account operation.
I received a letter from The Head of Customer Services, removing my overdraft service.
I have emailed to Customer Service on multiple occasions. I have yet to get a reply from any of them.
This lack of attention to customer queries and the common politeness of Customer Services gives me little confidence in the Management Control on the Head of Customer Services gives me little confidence in the Management. I emailed the Board directly but received no reply. 100% failure all round.
Time for a complete review of the Management Ethic.
I have not changed Banks because it is too complicated.
Why does the Bank find it necessary to do automatic Credit Checks for every customer every year, despite the customers conduct with the Bank after 6 years exemplary conduct of the Account?
Then a letter is sent by the Head of Customer Services, who has no telephone number, no email address, and no Mail Address.
This person does not exist!
I have a small CCJ from a company that was recently fined after admitting to forging documents and using other company details without permission, and using false names on communications.
The Co operative bank do not seem in the slightest interested in facts. When the Judgement was received in contacted Experian that had dropped my Credit reference from 800 to 400, and explained the position, they were aware of this company and promptly increased my reference to 840 out of 1000, an increase.
Co operative does NOT answer.
Credibility does not seem to be a priority.
Why when the rest of the operations is acceptable, slow but sure.
Very good
Good service any time I call the contact centre or use the mobile app.
