Still Does not reply to emails
I have been quite happy with the Co operative Bank, locally and general account...Read more
I have been quite happy with the Co operative Bank, locally and general account operation.
I received a letter from The Head of Customer Services, removing my overdraft service.
I have emailed to Customer Service on multiple occasions. I have yet to get a reply from any of them.
This lack of attention to customer queries and the common politeness of Customer Services gives me little confidence in the Management Control on the Head of Customer Services gives me little confidence in the Management. I emailed the Board directly but received no reply. 100% failure all round.
Time for a complete review of the Management Ethic.
I have not changed Banks because it is too complicated.
Why does the Bank find it necessary to do automatic Credit Checks for every customer every year, despite the customers conduct with the Bank after 6 years exemplary conduct of the Account?
Then a letter is sent by the Head of Customer Services, who has no telephone number, no email address, and no Mail Address.
This person does not exist!
I have a small CCJ from a company that was recently fined after admitting to forging documents and using other company details without permission, and using false names on communications.
The Co operative bank do not seem in the slightest interested in facts. When the Judgement was received in contacted Experian that had dropped my Credit reference from 800 to 400, and explained the position, they were aware of this company and promptly increased my reference to 840 out of 1000, an increase.
Co operative does NOT answer.
Credibility does not seem to be a priority.
Why when the rest of the operations is acceptable, slow but sure.