8th July 2020
fair trade
The bank have always been of great support to me and a very fair and understanding to my banking needs
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25th May 2020
International transfer lost in cyberspace
Their systems are archaic. The on-line chat has a 10 person queue and the system logs you out automatically before you get to the head of the queue. How does that work for customers? It doesn't!...
Read more Their systems are archaic. The on-line chat has a 10 person queue and the system logs you out automatically before you get to the head of the queue. How does that work for customers? It doesn't!
The phone service is a 30 minute wait - real expensive to call from Australia where I live and, because of the Bank's reduced operating hours, the call has to be made in the middle of my night.
Over a week ago, I requested an international transfer of almost £1000. This is my UK pension money that I transfer each month. It is sorely needed in these times of coronavirus. Not only hans't my transfer arrived, the Bank has not replied to my enquiries and complaints. This is not the first time monies have not arrived and the Bank has had to be chased up.
With service like this, I really don't see this bank surviving much longer.
21st May 2020
Incompetent,uncaring,bureaucratic cretins
Having spent the best part of two months trying to open a simple current account with no credit or borrowing facilities, as a non resident of the UK ,I can safely state that the Coop Bank is the worst bank I have ever had the misfortune of wasting my...
Read moreHaving spent the best part of two months trying to open a simple current account with no credit or borrowing facilities, as a non resident of the UK ,I can safely state that the Coop Bank is the worst bank I have ever had the misfortune of wasting my time trying to deal with.The bank advertise current accounts for non residents on the internet making the claim that the procedure to open an account is simple.Once the process starts,only then are the mindless cretins in the bank's so-called security and vetting department in Skelmersdale revealed.The documentation demands from the aforementioned department go far beyond supplying a copy of one's paasport and copy proof of a residential address.No, the bank must have either "certified" copies or original documents.Bearing in mind that the person ,in this case, is applying from outside the country it is impossible to pop along to a branch in the UK and show original documentation.Certification means a written statement on the copy documentation from a notary public or the like ,which is not only an expensive exercise in the country where I am resident as well as being impossible during a lockdown.Correspondence from Skelmersdale to the Netherlands took three full weeks to arrive .One letter said that if I did not reply within 28 days my application would be rejected.I managed to reply within 28 days using expensive couriered post.To no avail -we must have certified documentation.Remember,I was trying to deposit money with this bank not borrow from them.I complained.I receieved an email telling me my complaint had been dealt with.Two weeks after that,again with a three week delay I received a letter telling me my complaint about lousy service,uncontactable telephone numbers and postal delays was not the fault of the bank but the peopkle delivering the letters and the Covid crisis.In short don't touch this bank with the proverbial barge pole.The whole organisation ,including the management and complaints team based in Manchester are totally useless and not fit for purpose.
7th April 2020
Switch to Co-Op and live the banking nightmare!!!
Horrific unreliable service....
Read more Horrific unreliable service.
Can safely say this is the worst banking facility you will ever get with the most incompetent customer support, specifically the incredibly rude barking chav I spoke to called Helen from their security / fraud department whom hung up the call midway.
Having opened a current account with them only a week ago, it only took a few days of using the account to notice what a disgrace this so called bank is, anyone thinking of transfering over, think twice and then think again, the overwhelming negative reviews against Co-Op are not to be taken with a pinch of salt, only wish I had seen the reviews before I signed up and went through this nightmare with these crooks.
This is the only UK bank which will withold your faster payment transfer for an unknown amount of time and interrogate you on why you are transfering money, what the money is for, why you have used your overdraft and everything else under the sun.
These crooks held onto my faster payment made from my co-op account to another of my bank account in the same name, which i transfered to pay some bills.
There terms and conditions are a joke, it states faster payments usually are instant but can take upto 2 hours, "subject to further checks" and here is the golden point. They seem to think they are within their means to hold onto transfers for a indefinite amount of time, with no valid justification, just "random security checks" and no matter the impact on the customer. In 20 years of banking, I've NEVER had any bank or faster payment take more than a few min, maybe once it took upto 2 hours but when you join co-op you will realise those banks are a god-send with these crooks citing indefinite timeframes until their checks are complete.
Having waited over a day, and missed paying my bills which impacted my credit file, called several times, logged complaints to no use. These scum freeze your account whilst they are doing their "checks".
Am now just waiting to get my money out of and close my account. Having logged a internal complaint, I have the reference to escalate to the Financial ombudsman to shed light on their immorale ways. Major pain to have dealt with these crooks, but the morale of the story is everyone, go with larger establishments that are actually solely banking institutions, co-op are a food retailer and have branched out to banking, insurance and everything else that they deem viable to con people on....Jack of all trades master of none!
Just be prepared to experience delays, terrible support and utter incompetency if you ever try these crooks for your banking needs, something as a simple transfer will turn into a FBI interogation and them witholding funds for no valid reason or timeframe.
Shocking unethical and immorale banking policies and distasteful customer support - Stay away!
1st March 2020
In decline!!!
I've been with the bank for nearly 50 years having had an account created for me by my parents. I prefer telephone banking but over the years access hours have reduced and the wait time to speak to a call handler has increased - clearly my time...
Read moreI've been with the bank for nearly 50 years having had an account created for me by my parents. I prefer telephone banking but over the years access hours have reduced and the wait time to speak to a call handler has increased - clearly my time waiting is less important to their time. The staff are great when I do manage to get through but despite me not wanting to do my banking online I am told that it is now compulsory for them to ask me each month I ring up if I want to do online banking. When I said I wanted to complain about the telephone banking service reducing I'm told that it isn't a complaint that would be feedback. I've stuck with the coop because they used to be a people bank and I prefer talking to people but clearly with reducing access to this service and now having to wait longer to get through, the coop does not see the people part is important to them and they just want to focus on online transactions. Really sad the service offered to loyal customers is in decline!!!!
9th February 2020
Customer service
Can always get help and advice quickly either through online chat or over the phone. Fantastic customer service
9th February 2020
Excellent customer service
I have always found their CS advisors helpful and knowledgeable. They listen to your issue and respond sensibly rather than just parroting a script. My only issue is that the pricing and rates are OK but not the best.
9th February 2020
Ethical banking and extra benefits
Problem-free current account plus travel insurance, breakdown cover, phone insurance and airport lounge access. We have certainly had our money's worth from this account over the years.
6th February 2020
Banking with principles
Good to know that my money will not be invested in fossil fuels, arms, dictatorships or...
Read more Good to know that my money will not be invested in fossil fuels, arms, dictatorships or exploitation.
No problems with my account or customer service. Easy to use app and website.
Only downside is (now) the lack of a local branch but it is only VERY occasionally that I have cause to visit a branch anyway.
1st February 2020
Co-op bank
Never any problems using Co-op Bank. Never received any calls from bank salesmen offering premium products you don’t want - happened all the time with my precious bank. Always feel safe online, app is great and staff in the fee branches are extremely f...
Read moreNever any problems using Co-op Bank. Never received any calls from bank salesmen offering premium products you don’t want - happened all the time with my precious bank. Always feel safe online, app is great and staff in the fee branches are extremely friendly and helpful. My account also give me a £7 bonus every month - what’s not to love.
31st January 2020
Too many branch closures
Very disappointed that The Cooperative Bank have continued to close down branches. With the government' HwaWei contract I don't trust our reliance on digital infrastructure and prefer one to one human interaction. One day the West will rue its...
Read moreVery disappointed that The Cooperative Bank have continued to close down branches. With the government' HwaWei contract I don't trust our reliance on digital infrastructure and prefer one to one human interaction. One day the West will rue its economic reliance on e-transactions without back-up.
25th January 2020
Ethical Banking
I love the fact that the Co-Operative bank invests ethically. I don't want to support companies that I disagree with.
20th January 2020
App hasn't worked in ages
I do most of my banking via app and online. The fact that the Co-op hasn't had a working app for months and months is really not acceptable. The customer service hasn't been good either with regards to this. I wouldn't recommend the bank to anyone who...
Read moreI do most of my banking via app and online. The fact that the Co-op hasn't had a working app for months and months is really not acceptable. The customer service hasn't been good either with regards to this. I wouldn't recommend the bank to anyone who prefers to bank online.
19th January 2020
Excellent benefits with the current account, well worth the annual fee
We have been very pleased with the Co-operative Bank. We moved to the bank because of it's ethical credentials. We pay a monthly fee for the current account for which we get annual travel insurance , access to airport lounges and mobile insurance....
Read moreWe have been very pleased with the Co-operative Bank. We moved to the bank because of it's ethical credentials. We pay a monthly fee for the current account for which we get annual travel insurance , access to airport lounges and mobile insurance. This offers good value for money. The website is clear and straightforward and hasn't let us down. Staff are on the ball in identifying and querying any unusual activity which is reassuring .
19th January 2020
Ethical Bank, great service
As one of the few companies that have a clear ethical policy, the Co-operative Bank have amazing customer service too! Not only do I know I am using a company with the same values and ethics as me, their community activities and charity partners...
Read moreAs one of the few companies that have a clear ethical policy, the Co-operative Bank have amazing customer service too! Not only do I know I am using a company with the same values and ethics as me, their community activities and charity partners confirm this. The customer service is always brilliant and it is clear they put the customer first. Always helpful and professional, with a clear ethical differentiation. Love it!
18th January 2020
Great customer service . I have been with them 8 years and have had no issues at all
Easy to use app makes life so easy. When I had someone hack my PayPal account and spend £80 using card details they sorted problem right away and gave me full refund.
17th January 2020
Pay for a current account with terrible mobile phone insurance ?
Coop bank use an awful mobile phone insurance company supplying "refurbished" substandard phones and have horrible customer service who try and make it difficult to claim, spoils any of the good stuff that this bank have. Have been with them 20 years...
Read moreCoop bank use an awful mobile phone insurance company supplying "refurbished" substandard phones and have horrible customer service who try and make it difficult to claim, spoils any of the good stuff that this bank have. Have been with them 20 years but I'm going to leave. It's just not worth it when other banks use reputable companies.
11th January 2020
Was good, getting poorer all the time....
I’ve been a customer for over 40 years, it grew from a very small banking group to rival the big boys. It took 15 years to get really good but has been in decline ever since especially since it was taken over by venture capitalists. The website for y...
Read moreI’ve been a customer for over 40 years, it grew from a very small banking group to rival the big boys. It took 15 years to get really good but has been in decline ever since especially since it was taken over by venture capitalists. The website for years was a model of clarity, excellent information at your fingertips, since the “update” several years ago it is impossible to see recent transactions that you have instigated until they clear after 2 or 3 days, other information that was just there is now hidden away, it’s all been simplified to the point of stupidity. Faster banking worked for a while but is now as slow as the days before it was instigated, presumably to save money/increase earnings. The telephone service while operated by good people is now restricted hours. Overall I’ve been so disappointed with the service provided I’m moving to Starling Bank - a breath of fresh air!
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