Voting in the British Bank Awards is now open! Share your feedback & enter our £1,000 prize draw.Vote now

The Co-operative Bank Current Account Reviews

Ratings based on 199 reviews Last review 1 week ago

The Co-operative Bank Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest The Co-operative Bank Current Account reviews to find out what life as a The Co-operative Bank...

Read Full Description

The Co-operative Bank Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest The Co-operative Bank Current Account reviews to find out what life as a The Co-operative Bank customer is really like. And remember, if you are a The Co-operative Bank customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of The Co-operative Bank Current Account reviews. Together, we can make financial services work better for everyone.

5 123
4 40
3 14
2 9
1 13

Our Smart Money People 360° Rating

Good Current Account Rating
Combines our customer review data set with wider market analysis. Find out more here.

Your Current Account Reviews (199)

8th November 2018

Great service

I have been with The Co-operative Bank for the past 5 years and haven't had any issues whatsoever. On the odd occasion I need to go in a branch I get served quickly and the website is always reliable.

8th November 2018

Simple Ethical Banking

I've been with the Cooperative Bank for many years. I do virtually all my banking through their online banking facility which is simple and easy to use. The fact that they are an ethical banker is an added bonus.

8th November 2018

Superb

I’ve banked with the Co-Op for 42 years . Whether I contact the local branch or the call centre I receive a pleasant response from knowledgeable staff. The bank has ethical values which are put into practice by its work in supporting charitable o...

Read more

I’ve banked with the Co-Op for 42 years . Whether I contact the local branch or the call centre I receive a pleasant response from knowledgeable staff. The bank has ethical values which are put into practice by its work in supporting charitable organisations and communities .

7th November 2018

always helpful, and ethical

the co op is the only ethical bank not investing in anything that harms the enviroment , animals or people... they have ALWAYS helped me when i have done online baking and been most helpful///they were the first bank to introduce online banking.. they...

Read more

the co op is the only ethical bank not investing in anything that harms the enviroment , animals or people... they have ALWAYS helped me when i have done online baking and been most helpful///they were the first bank to introduce online banking.. they are also lovely when i go into a high street bank, as they always call me by my name..

7th November 2018

Everyday Rewards

Whilst other banks have financial incentives to switch, the Coop Bank rewards loyalty. I earn between £4.50 and £5.50 every month just by staying with them and receiving 5p each time I use my contactless debit card. The call centre is efficient and b...

Read more

Whilst other banks have financial incentives to switch, the Coop Bank rewards loyalty. I earn between £4.50 and £5.50 every month just by staying with them and receiving 5p each time I use my contactless debit card. The call centre is efficient and banking app on my mobile phone is very good. Very few branches now exist, but paying in cheques at any Post Office is easy.

6th November 2018

Highly underrated bank

I have been banking with Co-op for over seven years and have never had such good customer service from any company (a rare commodity in recent years!). Their telephone reps are always amazingly helpful and polite and the online banking service is very...

Read more

I have been banking with Co-op for over seven years and have never had such good customer service from any company (a rare commodity in recent years!). Their telephone reps are always amazingly helpful and polite and the online banking service is very easy to use. When my bank card was fraudulently used some time ago, they were extremely quick, helpful and efficient in resolving the issue. Also, they were one of the first UK companies to have an ethical stance in their business dealings. This bank deserves much more praise and customers.

31st August 2018

Still Does not reply to emails

I have been quite happy with the Co operative Bank, locally and general account...

Read more

I have been quite happy with the Co operative Bank, locally and general account operation.
I received a letter from The Head of Customer Services, removing my overdraft service.
I have emailed to Customer Service on multiple occasions. I have yet to get a reply from any of them.
This lack of attention to customer queries and the common politeness of Customer Services gives me little confidence in the Management Control on the Head of Customer Services gives me little confidence in the Management. I emailed the Board directly but received no reply. 100% failure all round.
Time for a complete review of the Management Ethic.
I have not changed Banks because it is too complicated.
Why does the Bank find it necessary to do automatic Credit Checks for every customer every year, despite the customers conduct with the Bank after 6 years exemplary conduct of the Account?
Then a letter is sent by the Head of Customer Services, who has no telephone number, no email address, and no Mail Address.
This person does not exist!
I have a small CCJ from a company that was recently fined after admitting to forging documents and using other company details without permission, and using false names on communications.
The Co operative bank do not seem in the slightest interested in facts. When the Judgement was received in contacted Experian that had dropped my Credit reference from 800 to 400, and explained the position, they were aware of this company and promptly increased my reference to 840 out of 1000, an increase.
Co operative does NOT answer.
Credibility does not seem to be a priority.
Why when the rest of the operations is acceptable, slow but sure.

Articles related to The Co-operative Bank